Connect ClickHelp and eSputnik

Both apps 33ClickHelp 19eSputnik 14

• Trigger
  Topic Created

  Fires once for each new topic that appears in the selected ClickHelp project or publication.

• Trigger
  Topic Updated

  Triggers when a topic is updated.

• Trigger
  Translation Document Updated

  Fires when a topic (translation document) in the chosen translation project or publication is created or modified.

• Action
  Add TOC node

  Create a TOC node (folder).

• Action
  Ask AnswerGenius

  Ask AnswerGenius a question.

• Action
  Create Project Backup

  Creates a backup of a project.

• Action
  Create User

  Creates a new user account.

• Action
  Delete publication

  Delete a project/publication.

• Action
  Find topics by keyword

  Search the portal.

• Action
  Get publication

  Get one project/publication by id.

• Action
  Get task status

  Get project management (long task) status.

• Action
  Get TOC node

  Returns one TOC node (caption, parent, position, topic)

• Action
  Get topic

  Get a topic.

• Action
  Get user

  Get a user profile.

• Action
  List topics

  List all topics in a project/publication.

• Action
  List users

  List portal users.

• Action
  Publish project

  Publish a project.

• Action
  Update topic

  Update a topic.

• Action
  Update user

  Change a user profile.

• Trigger
  New Contact

  Triggered when a new contact is created in eSputnik, optionally limited to contacts matching the details you enter.

• Trigger
  New Contact in Segment

  Triggers when a contact is added to the eSputnik segment you choose.

• Action
  Add contact to segment

  Adds one or more contacts to a static segment in eSputnik, identified by contact IDs or external customer IDs.

• Action
  Add emails to unsubscribed list

  Adds one or more email addresses to the eSputnik list of unsubscribed contacts.

• Action
  Add/Update Contact

  Adds a new contact or updates the existing matching contact, including its channels, address and additional fields, and returns the contact's ID.

• Action
  Delete contact

  Deletes a contact by its eSputnik contact ID, optionally erasing all of the contact's data permanently.

• Action
  Delete contact from segment

  Removes one or more contacts from a static segment, identified by their eSputnik contact IDs or external customer IDs.

• Action
  Find contacts

  Returns up to 500 contacts that match the specified external ID, email address, phone number, first name or last name.

• Action
  Get contact

  Returns an eSputnik contact by ID, including its channels, address, segments and additional field values. An error occurs if the contact is not found.

• Action
  List segments

  Returns the contact segments in the eSputnik account, optionally narrowed by name, with each segment's id, name and type.

• Action
  Send Email

  Sends an email message to one or more recipients. A new contact is created for any address that does not already exist in eSputnik.

• Action
  Send Event

  Sends a backend event for a contact to eSputnik, where it can start workflows and supply dynamic content for messages.

• Action
  Send Viber message

  Sends a Viber message to a list of phone numbers or to a segment, and returns the queueing result for each recipient. A new contact is created for a phone number that does not exist yet.

• Action
  Subscribe Contact

  Subscribes a contact through a double opt-in flow, creating an unconfirmed contact if none exists or updating the existing one, and returns the contact's ID and email subscription status.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.