Connect Cisco WebEx and ManageEngine ServiceDesk Plus Cloud

Both apps 29Cisco WebEx 12ManageEngine ServiceDesk Plus Cloud 17

• Trigger
  New meeting

  Fires when a meeting is created. Webhook resource=meetings event=created

• Trigger
  New message

  Fires when a message is created in a space.

• Action
  Add meeting

  Schedules a new Webex meeting (or webinar / personal room meeting) and returns the created meeting.

• Action
  Add message

  Posts a plain-text or Markdown message, optionally with one file or one card, to a Webex space or directly to a person.

• Action
  Add room

  Creates a Webex space (room). The connected user is automatically added as a member.

• Action
  Delete meeting

  Deletes a scheduled meeting or an entire meeting series. A deleted meeting cannot be recovered.

• Action
  Find people by criteria

  Returns up to 100 people in the Webex organization that match the specified email, name, IDs, roles or location.

• Action
  Get meeting

  Retrieves the details of a Webex meeting series, scheduled meeting or meeting instance by its id.

• Action
  Get membership

  Returns one space membership: who the member is, which space, and whether they moderate it.

• Action
  List messages

  Lists the messages in a Webex space, newest first. Optionally narrow to replies in one thread, messages mentioning you, or messages sent before a date or message.

• Action
  List rooms

  List the Webex spaces (rooms) the connected user belongs to, optionally filtered by team or type.

• Action
  Update meeting

  Updates a meeting series or a single scheduled meeting in Webex. Only the fields you fill in are changed.

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.