--- title: "Connect Cisco WebEx and LiveAgent - APIANT.ai" description: "When \"New meeting\" fires in Cisco WebEx, your agent runs \"Add customer group\" in LiveAgent." canonical: "https://apiant.ai/connect/cisco-webex-to-liveagent" --- # Connect Cisco WebEx and LiveAgent When **New meeting** fires in [Cisco WebEx](https://apiant.ai/connections/cisco-webex), your agent runs **Add customer group** in [LiveAgent](https://apiant.ai/connections/liveagent), or **New conversation** in LiveAgent to **Add message** in Cisco WebEx. Describe the whole flow and it is built, tested on every scenario and kept running. Cisco WebEx **2** triggers Cisco WebEx **9** actions LiveAgent **3** triggers LiveAgent **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Cisco WebEx and LiveAgent to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Cisco WebEx and LiveAgent can do together ### From Cisco WebEx to LiveAgent - When **New meeting** in Cisco WebEx then **Add customer group** in LiveAgent - When **New message** in Cisco WebEx then **List conversation messages** in LiveAgent ### From LiveAgent to Cisco WebEx - When **New conversation** in LiveAgent then **Add message** in Cisco WebEx - When **New Customer** in LiveAgent then **List messages** in Cisco WebEx Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Cisco WebEx and LiveAgent ## Triggers and actions 5 triggers · 16 actions - Trigger **New meeting** Fires when a meeting is created. Webhook resource=meetings event=created - Trigger **New message** Fires when a message is created in a space. - Action **Add meeting** Schedules a new Webex meeting (or webinar / personal room meeting) and returns the created meeting. - Action **Add message** Posts a plain-text or Markdown message, optionally with one file or one card, to a Webex space or directly to a person. - Action **Add room** Creates a Webex space (room). The connected user is automatically added as a member. - Action **Delete meeting** Deletes a scheduled meeting or an entire meeting series. A deleted meeting cannot be recovered. - Action **Find people by criteria** Returns up to 100 people in the Webex organization that match the specified email, name, IDs, roles or location. - Action **Get meeting** Retrieves the details of a Webex meeting series, scheduled meeting or meeting instance by its id. - Action **Get membership** Returns one space membership: who the member is, which space, and whether they moderate it. - Action **List messages** Lists the messages in a Webex space, newest first. Optionally narrow to replies in one thread, messages mentioning you, or messages sent before a date or message. - Action **Update meeting** Updates a meeting series or a single scheduled meeting in Webex. Only the fields you fill in are changed. - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. ## Each app on its own - [ **Cisco WebEx** Cisco Webex — messaging, meetings, and webinars collaboration platform.](https://apiant.ai/connections/cisco-webex) - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) Reviews ## What our customers say ## More from Cisco WebEx - [ **Cisco WebEx to Raider** Raider.IO scores and ranks World of Warcraft characters and guilds on Mythic+ dungeon and raid progression.](https://apiant.ai/connect/cisco-webex-to-raider) - [ **Cisco WebEx to Vestaboard** Vestaboard is a smart messaging display that connects and inspires people.](https://apiant.ai/connect/cisco-webex-to-vestaboard) - [ **Cisco WebEx to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/cisco-webex-to-hubspot) - [ **Cisco WebEx to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/cisco-webex-to-salesforce) - [ **Cisco WebEx to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/cisco-webex-to-slack) - [ **Cisco WebEx to Google Sheets** Google Sheets](https://apiant.ai/connect/cisco-webex-to-google-sheets) ## More into LiveAgent - [ **HubSpot to LiveAgent** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-liveagent) - [ **Google Sheets to LiveAgent** Google Sheets](https://apiant.ai/connect/google-sheets-to-liveagent) - [ **Gmail to LiveAgent** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-liveagent) - [ **Google Calendar to LiveAgent** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-liveagent) - [ **Google Drive to LiveAgent** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-liveagent) - [ **ActiveCampaign to LiveAgent** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-liveagent) Questions ## Cisco WebEx and LiveAgent, answered ### ### What can start an automation from Cisco WebEx? Any of Cisco WebEx's 2 triggers in the catalog, including New meeting and New message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in LiveAgent when something happens in Cisco WebEx? Any of LiveAgent's 7 actions, including Add customer group, Add tag, Get conversation and List conversation messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from LiveAgent to Cisco WebEx? Yes. When something happens in LiveAgent, your agent can act in Cisco WebEx too. This page covers both directions: LiveAgent's triggers and Cisco WebEx's actions are listed here as well. ### ### Do I have to build a connector for Cisco WebEx or LiveAgent? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Cisco WebEx and LiveAgent without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.