--- title: "Connect Cisco Spark and Groove - APIANT.ai" description: "When \"New membership\" fires in Cisco Spark, your agent runs \"Add label to ticket\" in Groove, or \"Customer Added\" in Groove to \"Add message\" in Cisco Spark." canonical: "https://apiant.ai/connect/cisco-spark-to-groove" --- # Connect Cisco Spark and Groove When **New membership** fires in [Cisco Spark](https://apiant.ai/connections/cisco-spark), your agent runs **Add label to ticket** in [Groove](https://apiant.ai/connections/groove), or **Customer Added** in Groove to **Add message** in Cisco Spark. Describe the whole flow and it is built, tested on every scenario and kept running. Cisco Spark **3** triggers Cisco Spark **16** actions Groove **9** triggers Groove **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Cisco Spark and Groove to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Cisco Spark and Groove can do together ### From Cisco Spark to Groove - When **New membership** in Cisco Spark then **Add label to ticket** in Groove - When **New message** in Cisco Spark then **Add message** in Groove ### From Groove to Cisco Spark - When **Customer Added** in Groove then **Add message** in Cisco Spark - When **Note Added** in Groove then **Find people by email or name** in Cisco Spark Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Cisco Spark and Groove ## Triggers and actions 12 triggers · 31 actions - Trigger **New membership** Triggers when someone joins a Webex space you are in, or you are added to a space. - Trigger **New message** Triggers when a new message is posted in a Webex space the connected account can see. - Trigger **New space** Triggers when a new Webex space is created. - Action **Add membership** Adds a person to a Webex space, by person ID or email, optionally as a moderator. - Action **Add message** Posts a message to a Webex space, or as a direct message to a person, with optional text, markdown, file and card attachments. - Action **Add space** Creates a new Webex space, optionally inside a team. - Action **Add team** Creates a new team in Webex. - Action **Delete membership** Removes a person from a Webex space by deleting their membership. - Action **Delete message** Deletes a message from a Webex space. - Action **Delete space** Deletes a Webex space (room) by its ID. - Action **Find people by email or name** Finds Webex people by email address or display name and returns the matching people. - Action **Get message** Returns the details of a single Webex message, including its text, sender, space and attachments. - Action **Get person** Returns the details of a Webex person, such as their name, emails and status, by their person ID. - Action **Get space** Returns the details of a Webex space, such as its title, type and when it was created. - Action **List memberships** Returns the memberships of a Webex space, or your own memberships, optionally filtered by person. - Action **List messages** Returns the messages posted in a Webex space, optionally filtered to a thread, mentions, or a point in time. - Action **List spaces** Returns the Webex spaces you belong to, optionally filtered by team or space type. - Action **List teams** Returns the Webex teams you belong to. - Action **Update space** Updates a Webex space's title, description, moderation, visibility and other settings. - Trigger **Agent Replied** Triggers when an agent replies to a ticket. - Trigger **Customer Added** Triggers when a customer is created. - Trigger **Customer Replied** Triggers when a customer replies to a ticket. - Trigger **Note Added** Triggers when a note is added to a ticket. - Trigger **Ticket Assigned** Triggers when a ticket is assigned. - Trigger **Ticket Closed** Triggers when a ticket is closed. - Trigger **Ticket Opened** Triggers when a ticket is opened. - Trigger **Ticket Started** Triggers when a new ticket is created. - Trigger **Ticket Tagged** Triggers when a ticket is tagged. - Action **Add label to ticket** Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket. - Action **Add message** Adds a new message (reply or private note) to an existing Groove ticket. - Action **Add Note** Adds a private note to a Groove ticket, visible only to agents. - Action **Change Assigned Agent** Assigns a Groove ticket to a different agent, identified by the agent's email address. - Action **Change Ticket Mailbox** Moves a ticket into a different mailbox. - Action **Change Ticket State** Changes the state of a Groove ticket (unread, opened, pending, closed or spam). - Action **Close Ticket** Closes a Groove ticket by setting its state to closed. - Action **Create New Ticket** Creates a new ticket in Groove from a customer or agent, with its first message. - Action **Get customer** Returns one Groove customer, looked up by email address, including their contact details and custom attributes. - Action **Get ticket** Returns a single Groove ticket by its ticket number. - Action **List agents** Returns the agents on your Groove account, optionally limited to one group. - Action **List mailboxes** Returns all mailboxes in the Groove account, with each mailbox's name and email address. - Action **List messages** Returns the messages and notes on a Groove ticket. - Action **Reopen Ticket** Reopens a Groove ticket by setting its state to opened. - Action **Update customer** Updates a customer's profile details, such as name, company, title and contact info, identified by their email address. ## Each app on its own - [ **Cisco Spark** Team Collaboration Software](https://apiant.ai/connections/cisco-spark) - [ **Groove** The simple helpdesk for SaaS and eCommerce businesses.](https://apiant.ai/connections/groove) Reviews ## What our customers say ## More from Cisco Spark - [ **Cisco Spark to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/cisco-spark-to-hubspot) - [ **Cisco Spark to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/cisco-spark-to-salesforce) - [ **Cisco Spark to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/cisco-spark-to-slack) - [ **Cisco Spark to Google Sheets** Google Sheets](https://apiant.ai/connect/cisco-spark-to-google-sheets) - [ **Cisco Spark to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/cisco-spark-to-gmail) - [ **Cisco Spark to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/cisco-spark-to-google-calendar) ## More into Groove - [ **Google Sheets to Groove** Google Sheets](https://apiant.ai/connect/google-sheets-to-groove) - [ **Gmail to Groove** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-groove) - [ **Google Calendar to Groove** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-groove) - [ **Google Drive to Groove** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-groove) - [ **ActiveCampaign to Groove** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-groove) - [ **Airtable to Groove** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-groove) Questions ## Cisco Spark and Groove, answered ### ### What can start an automation from Cisco Spark? Any of Cisco Spark's 3 triggers in the catalog, including New membership, New message and New space. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Groove when something happens in Cisco Spark? Any of Groove's 15 actions, including Create New Ticket, Update customer, Add label to ticket and Add message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Groove to Cisco Spark? Yes. When something happens in Groove, your agent can act in Cisco Spark too. This page covers both directions: Groove's triggers and Cisco Spark's actions are listed here as well. ### ### Do I have to build a connector for Cisco Spark or Groove? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Cisco Spark and Groove without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.