Integration
Connect Chatter and HelpDesk
When New Group fires in Chatter, your agent runs Add Followers to Ticket in HelpDesk, or New Message in a Ticket in HelpDesk to Create Post in Chatter. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Chatter and HelpDesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Chatter and HelpDesk can do together
From Chatter to HelpDesk
When New Group in Chatter
then Add Followers to Ticket in HelpDesk
From HelpDesk to Chatter
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Chatter and HelpDesk
Triggers and actions 4 triggers · 39 actions
- New Group
Triggers when a new Chatter group is created in the org.
- New Post
Triggers when a new post appears in the authenticated user's news feed.
- Add group
Creates a new Chatter group with a name, visibility and optional description and settings.
- Add Member to Group
Add a user as a member of a Chatter group.
- Create Post
Create a new Chatter feed post on a user's profile feed (defaults to the authenticated user).
- Create Post in Group
Create a new Chatter feed post in the specified group.
- Delete comment
Deletes a comment from a Chatter post.
- Delete group
Deletes a Chatter group.
- Delete post
Deletes a Chatter post (feed element).
- Find users by name
Returns the Chatter users whose names match the search text.
- Get group
Returns the details of a Chatter group, including its name, description, visibility, owner and member count.
- Get My User Info
Get profile information for the authenticated Chatter user.
- Get user
Returns a Chatter user's profile details, such as name, title, company, photo and follower counts.
- Like Feed Element
Like a Chatter feed element (post).
- List group members
Returns the members of a Chatter group, with each member's role and user details.
- List Groups
List the Chatter groups in the org.
- Post Comment
Add a comment to an existing Chatter feed element (post).
- Remove member from group
Removes a member from a Chatter group by deleting their group membership.
- Search Feed
Search Chatter feed elements matching a text query.
- Update group
Updates a Chatter group's name, description, information section, visibility, owner, archive and broadcast settings. Only the values you fill in are changed.
- Update post
Edits the text of an existing Chatter post.
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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More into HelpDesk
Questions
Chatter and HelpDesk, answered
What can start an automation from Chatter?
Any of Chatter's 2 triggers in the catalog, including New Group and New Post. Describe the moment in plain language and your agent picks the right one.
What can your agent do in HelpDesk when something happens in Chatter?
Any of HelpDesk's 20 actions, including Create Ticket, Create Upload Transaction, Update Agent and Update Canned Response. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from HelpDesk to Chatter?
Yes. When something happens in HelpDesk, your agent can act in Chatter too. This page covers both directions: HelpDesk's triggers and Chatter's actions are listed here as well.
Do I have to build a connector for Chatter or HelpDesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Chatter and HelpDesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.