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Triggers and actions 16 triggers · 42 actions
Trigger
Chat Closed (instant)Fires when a chat is closed. Webhook event: chat.closed.
Trigger
Chat FinishedTriggers when chat is finished.
Trigger
Chat Stage Updated (instant)Fires when a chat's stage changes. Webhook event: chat.stageUpdated.
Trigger
Message Read (instant)Fires when a message is read. Webhook event: message.read.
Trigger
New Chat StartedTriggers when chat is started.
Trigger
New Message Sent (instant)Fires when a new message is sent in a chat. Webhook event: message.sent.
Trigger
New Visitor (instant)Fires when a new visitor is created. Webhook event: visitor.created.
Trigger
Visitor UpdatedTriggers when visitor data is updated.
Action
Create an OperatorAdds a new operator to your Chaport account and returns the created operator.
Action
Delete a MessageDeletes one message from a Chaport chat. Identify the visitor and the message you want removed.
Action
Delete an OperatorRemoves an operator from your Chaport account.
Action
List OperatorsReturns every operator in your Chaport account, with each operator's name, email, role and status.
Action
List VisitorsReturns the visitors in your Chaport account, one page at a time.
Action
Retrieve an OperatorReturns one Chaport operator with their name, email, role, job title and current status.
Action
Retrieve a VisitorReturns one Chaport visitor with their name, contact details, notes and any custom data held about them.
Action
Retrieve Last Visitor ChatReturns a visitor's most recent Chaport chat, including its stage, operators and — when asked for — the transcript.
Action
Send a MessagePosts a message into a Chaport visitor's chat, starting a chat if there isn't one open.
Action
Update an OperatorUpdates a Chaport operator's details. Anything you leave blank keeps its current value.
Action
Update a VisitorUpdates an existing Chaport visitor's contact details, notes and custom data. Only the fields you fill in are changed; blank fields are left untouched.
Action
Update Operator StatusSets a Chaport operator's availability status, such as online or offline, optionally for a limited time.
Trigger
New companyFires when a new company is created. Poll GET /companies ordered by created_at.
Trigger
New conversationPolls for conversations, most recently updated first. Fires for each new conversation.
Trigger
New leadInstant trigger: fires when a new lead is created in Intercom (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New note on conversationInstant trigger: fires when a note is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New or updated contactPolls for contacts, most recently updated first. Fires for each new or updated contact.
Trigger
New tag on a conversationInstant trigger: fires when a tag is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New tag on a userInstant trigger: fires when a tag is added to an Intercom user (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New ticketFires when a new ticket is created. Poll GET /tickets/search or /tickets ordered by created_at.
Action
Add companyCreate (or upsert) a company in Intercom. POST /companies.
Action
Add note to contactAdds a note to the specified contact as the specified admin.
Action
Add note to conversationAdds an internal note to the specified conversation as an admin.
Action
Add tag to contactAttaches a tag to the specified contact.
Action
Add ticketCreate a support ticket. POST /tickets.
Action
Assign conversationAssigns the conversation to an admin or team.
Action
Close conversationCloses the specified conversation.
Action
Create contactCreates a new contact (role user or lead) in Intercom.
Action
Create messageCreates an admin-initiated email or in-app message to a contact.
Action
Delete companyDelete a company by ID. DELETE /companies/{company_id}.
Action
Delete contactDeletes a contact by ID.
Action
Find admin by emailFetches an admin's details. Lists all admins; match by email.
Action
Find contact by emailSearches contacts by email and returns matches.
Action
Find ticketsSearch tickets by criteria. POST /tickets/search.
Action
Get companyRetrieve a company by ID. GET /companies/{company_id}.
Action
Get contactFetches a contact's details by ID.
Action
Get conversationFetches a conversation's details by ID.
Action
Get ticketRetrieve a ticket by ID. GET /tickets/{ticket_id}.
Action
List companiesList all companies. GET /companies.
Action
List segmentsList all segments. GET /segments.
Action
List tagsLists all tags for the workspace.
Action
Open conversationOpens (marks open) the specified conversation.
Action
Remove tag from contactDetaches a tag from the specified contact.
Action
Send conversation replySends a reply to the specified conversation as an admin.
Action
Snooze conversationSnoozes the specified conversation until the given unix timestamp.
Action
Start conversationStarts a new conversation with the specified contact.
Action
Track eventSubmit a data event for a contact. POST /events.
Action
Update companyUpdate an existing company. PUT /companies/{company_id}.
Action
Update contactUpdates an existing contact specified by ID.
Action
Update ticketUpdate an existing ticket. PUT /tickets/{ticket_id}.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.