--- title: "Connect Chaport to Chatrace - APIANT.ai" description: "When \"Chat Closed (instant)\" fires in Chaport, your agent runs \"Add contact\" in Chatrace." canonical: "https://apiant.ai/connect/chaport-to-chatrace" --- # Connect Chaport to Chatrace When **Chat Closed (instant)** fires in [Chaport](https://apiant.ai/connections/chaport), your agent runs **Add contact** in [Chatrace](https://apiant.ai/connections/chatrace). Describe the whole flow and it is built, tested on every scenario and kept running. Chaport **8** triggers Chaport **12** actions Chatrace **22** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Chaport and Chatrace to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Chaport is where visitors talk to your team on the website, and Chatrace is where contacts live across WhatsApp, SMS and Messenger. Joining them means a chat in Chaport can create or update the matching Chatrace contact, tag it, write chat details into custom fields, and send messages or files back to that person on their own channel. Example flows ## What Chaport can start in Chatrace - When **Chat Closed (instant)** in Chaport then **Add contact** in Chatrace - When **Chat Finished** in Chaport then **Send text message** in Chatrace Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Chaport and Chatrace ## Triggers and actions 8 triggers · 34 actions - Trigger **Chat Closed (instant)** Fires when a chat is closed. Webhook event: chat.closed. - Trigger **Chat Finished** Triggers when chat is finished. - Trigger **Chat Stage Updated (instant)** Fires when a chat's stage changes. Webhook event: chat.stageUpdated. - Trigger **Message Read (instant)** Fires when a message is read. Webhook event: message.read. - Trigger **New Chat Started** Triggers when chat is started. - Trigger **New Message Sent (instant)** Fires when a new message is sent in a chat. Webhook event: message.sent. - Trigger **New Visitor (instant)** Fires when a new visitor is created. Webhook event: visitor.created. - Trigger **Visitor Updated** Triggers when visitor data is updated. - Action **Create an Operator** Adds a new operator to your Chaport account and returns the created operator. - Action **Delete a Message** Deletes one message from a Chaport chat. Identify the visitor and the message you want removed. - Action **Delete an Operator** Removes an operator from your Chaport account. - Action **List Operators** Returns every operator in your Chaport account, with each operator's name, email, role and status. - Action **List Visitors** Returns the visitors in your Chaport account, one page at a time. - Action **Retrieve an Operator** Returns one Chaport operator with their name, email, role, job title and current status. - Action **Retrieve a Visitor** Returns one Chaport visitor with their name, contact details, notes and any custom data held about them. - Action **Retrieve Last Visitor Chat** Returns a visitor's most recent Chaport chat, including its stage, operators and — when asked for — the transcript. - Action **Send a Message** Posts a message into a Chaport visitor's chat, starting a chat if there isn't one open. - Action **Update an Operator** Updates a Chaport operator's details. Anything you leave blank keeps its current value. - Action **Update a Visitor** Updates an existing Chaport visitor's contact details, notes and custom data. Only the fields you fill in are changed; blank fields are left untouched. - Action **Update Operator Status** Sets a Chaport operator's availability status, such as online or offline, optionally for a limited time. - Action **Add contact** Create a new contact. - Action **Add custom field** Create a new custom field definition. - Action **Add tag** Create a new tag. - Action **Add tag to contact** Apply a tag to a contact. - Action **Clear contact cart** Empty a contact's shopping cart. - Action **Delete contact custom field value** Remove a custom field's value from a contact. - Action **Delete tag** Delete a tag. - Action **Find contacts by custom field** Search for contacts by a custom field value. - Action **Get AI agent** Retrieve an AI agent by ID. - Action **Get contact** Retrieve a contact by ID. - Action **Get contact custom field value** Retrieve a custom field's value on a contact. - Action **Get custom field** Retrieve a custom field definition by ID. - Action **Get tag** Retrieve a tag by ID. - Action **List AI agents** List configured AI agents. - Action **List custom fields** List account-level custom field definitions. - Action **List tags** List all account tags. - Action **Remove tag from contact** Remove a tag from a contact. - Action **Send file** Send a file to a contact. - Action **Send text message** Send a text message to a contact. - Action **Update AI agent** Update an AI agent's configuration. - Action **Update contact custom field value** Set a custom field's value on a contact. - Action **Update product** Update a product's details. ## Each app on its own - [ **Chaport** Chaport is a live chat for websites designed as a modern messenger.](https://apiant.ai/connections/chaport) - [ **Chatrace** Omnichannel chatbot platform for automating customer support and sales via WhatsApp, SMS, Messenger...](https://apiant.ai/connections/chatrace) Reviews ## What our customers say ## More from Chaport - [ **Chaport to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/chaport-to-stripe) - [ **Chaport to keycdn IP Location Finder** Get the IP geolocation data through the simple REST API. All the responses are JSON encoded](https://apiant.ai/connect/chaport-to-keycdn-ip-location-finder) - [ **Chaport to ProxiedMail** ProxiedMail provides creating email addresses, forwarding and receiving emails with full context.](https://apiant.ai/connect/chaport-to-proxiedmail) - [ **Chaport to Publica** With Publica, you can sell, share and consume all kinds of digital content directly through a reliable and...](https://apiant.ai/connect/chaport-to-publica) - [ **Chaport to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/chaport-to-hubspot) - [ **Chaport to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/chaport-to-salesforce) ## More into Chatrace - [ **HubSpot to Chatrace** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-chatrace) - [ **Salesforce to Chatrace** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-chatrace) - [ **Slack to Chatrace** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-chatrace) - [ **Google Sheets to Chatrace** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-chatrace) - [ **Gmail to Chatrace** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-chatrace) - [ **Google Calendar to Chatrace** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-chatrace) Questions ## Chaport and Chatrace, answered ### ### Can a Chaport chat update someone who already exists in Chatrace? Yes. You can search Chatrace with Find contacts by custom field, and when a match comes back, apply Add tag to contact or Update contact custom field value instead of creating a duplicate. ### ### Can something in Chatrace start a workflow in Chaport? No, Chatrace has no triggers here, so every workflow begins with a Chaport event such as a new visitor, a new message or a chat closing. Chaport actions like Retrieve a Visitor or Send a Message can still run as later steps. ### ### What can start an automation from Chaport? Any of Chaport's 8 triggers in the catalog, including Chat Closed (instant), Chat Finished, Chat Stage Updated (instant) and New Message Sent (instant). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Chatrace when something happens in Chaport? Any of Chatrace's 22 actions, including Add contact, Send file, Send text message and Update contact custom field value. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Chatrace to Chaport? Chatrace has no triggers in the catalog today, so automations start in Chaport. If you need the other direction, ask: your agent reads Chatrace's API documentation and adds it. ### ### Do I have to build a connector for Chaport or Chatrace? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Chaport and Chatrace without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.