--- title: "Connect CATS to Tidio - APIANT.ai" description: "When \"Candidate Updated\" fires in CATS, your agent runs \"Add ticket\" in Tidio." canonical: "https://apiant.ai/connect/cats-to-tidio" --- # Connect CATS to Tidio When **Candidate Updated** fires in [CATS](https://apiant.ai/connections/cats), your agent runs **Add ticket** in [Tidio](https://apiant.ai/connections/tidio). Describe the whole flow and it is built, tested on every scenario and kept running. CATS **14** triggers CATS **22** actions Tidio **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want CATS and Tidio to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What CATS can start in Tidio - When **Candidate Updated** in CATS then **Add ticket** in Tidio - When **Company Status Changed** in CATS then **Send message on behalf of contact** in Tidio Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with CATS and Tidio ## Triggers and actions 14 triggers · 36 actions - Trigger **Candidate Updated** Triggers when a candidate is updated in CATS. - Trigger **Company Status Changed** Triggers when a company's status is changed in CATS. - Trigger **Company Updated** Triggers when a company is updated in CATS. - Trigger **Contact Status Changed** Triggers when a contact's status changes in CATS. - Trigger **Contact Updated** Triggers when a contact is updated in CATS. - Trigger **Custom Trigger** Triggers when the CATS event you choose fires (any record type: candidate, company, contact, job, pipeline, activity or user). - Trigger **Job Status Changed** Triggers when a job's status changes in CATS, returning the job with its previous and new status ids. - Trigger **New Activity** Triggers when a new activity (call, email, meeting, note) is logged in CATS. - Trigger **New Candidate** Triggers when a new candidate is created in CATS. - Trigger **New Company** Triggers when a new company is created in CATS. - Trigger **New Contact** Triggers when a new contact is created in CATS. - Trigger **New Job** Triggers when a new job order is created in CATS. - Trigger **New Pipeline** Triggers when a candidate is added to a job's pipeline in CATS. - Trigger **Pipeline Updated** Triggers when a pipeline (a candidate's placement on a job) is updated in CATS. - Action **Add Candidate to Pipeline** Adds a candidate to a job's pipeline in CATS and returns the new pipeline record's id. - Action **Change Company Status** Changes the status of a company in CATS, optionally choosing which status-change triggers fire. - Action **Change Contact Status** Changes the status of a contact in CATS, optionally choosing which status triggers fire. - Action **Change Job Status** Changes the status of a job in CATS, optionally choosing which status triggers fire. - Action **Create a Candidate** Creates a new candidate record in CATS with contact details, address, pay, skills and custom field values. - Action **Create a Company** Creates a new company record in CATS and returns its ID. - Action **Create a Contact** Creates a contact in CATS linked to a company and owner, and returns the new contact's ID. - Action **Create a Job** Creates a new job order in CATS and returns its ID. - Action **Create a Task** Creates a task in CATS, optionally linked to a candidate, contact, company or job and assigned to a user. - Action **Find a Candidate** Searches CATS candidates by a keyword such as a name or email and returns the matching candidate records. - Action **Find a Company** Searches CATS companies by text and returns the matching companies. - Action **Find a Contact** Searches CATS contacts by text and returns the matching contacts. - Action **Find a Job** Searches CATS jobs by text and returns the matching jobs. - Action **Find a User** Finds CATS users whose email, username or name matches the search term. - Action **Get Activity** Returns a single CATS activity (call, email, meeting, note) by its ID, including the record it is logged against. - Action **Get Pipeline** Returns a single pipeline — a candidate's placement on a job — including its status, workflow and rating. - Action **Get Task** Returns a single CATS task by its ID, including its description, priority, due date, assignee, completion state and the record it concerns. - Action **Log Candidate Activity** Logs an activity (call, email, meeting or other) against a candidate in CATS. - Action **Update Candidate** Updates an existing candidate in CATS, including name, contact details, pay, availability and custom field values. - Action **Update Company** Updates an existing company in CATS, including its name, owner, contact details, address and custom field values. - Action **Update Contact** Updates an existing contact in CATS, including name, owner, company, title, contact details, address and custom field values. - Action **Update Pipeline** Updates the rating of a candidate's pipeline record on a job in CATS. - Action **Add ticket** Creates a new ticket in Tidio on behalf of a contact, identified by their email address, with a subject and first message. - Action **Delete contact** Permanently deletes a Tidio contact. A deleted contact cannot be recovered. - Action **Delete ticket** Permanently deletes a Tidio ticket by its ID. - Action **Get contact** Returns a single Tidio contact by its ID, including name, email, phone, location, consent status and the contact's custom properties. - Action **Get ticket** Returns a single Tidio ticket with its details and full message history. - Action **List contact messages** Returns the full conversation for a contact: every message from the contact, chat operators and chatbots, plus a link to view the conversation in Tidio. - Action **List contacts** Returns the contacts in your Tidio project with all their properties, optionally filtered by email address. - Action **List departments** Returns all departments (teams of operators) in your Tidio project, with each department's ID and name. - Action **List operators** Returns every operator (chat agent) in your Tidio project, with their name, email, role and active status. - Action **List tickets** Returns all tickets in your Tidio project with their subject, status, priority, contact and assignment, without messages. - Action **Reply to ticket** Adds a reply message to an existing Tidio ticket, written either by an operator or by the ticket's contact, as a public reply or an internal note. - Action **Send message on behalf of contact** Sends a message into a contact's Tidio conversation as if the contact had written it, routing it to the assigned operator and any matching bot rules. - Action **Update contact** Updates an existing Tidio contact's name, email, phone, newsletter consent, external ID and custom contact properties. Only the values you fill in are changed. - Action **Update ticket** Updates an existing Tidio ticket's status, priority, assignment, tags or custom field values. Fields left blank are not changed. ## Each app on its own - [ **CATS** CATS is an applicant tracking system. Manage the entire tracking process from posting jobs to leading job...](https://apiant.ai/connections/cats) - [ **Tidio** Tidio uniquely merges live chat, Bots, and Marketing Automation in one place to let you easily communicate...](https://apiant.ai/connections/tidio) Reviews ## What our customers say ## More from CATS - [ **CATS to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/cats-to-hubspot) - [ **CATS to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/cats-to-salesforce) - [ **CATS to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/cats-to-slack) - [ **CATS to Google Sheets** Google Sheets](https://apiant.ai/connect/cats-to-google-sheets) - [ **CATS to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/cats-to-gmail) - [ **CATS to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/cats-to-google-calendar) ## More into Tidio - [ **HubSpot to Tidio** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-tidio) - [ **Salesforce to Tidio** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-tidio) - [ **Slack to Tidio** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-tidio) - [ **Google Sheets to Tidio** Google Sheets](https://apiant.ai/connect/google-sheets-to-tidio) - [ **Gmail to Tidio** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-tidio) - [ **Google Calendar to Tidio** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-tidio) Questions ## CATS and Tidio, answered ### ### What can start an automation from CATS? Any of CATS's 14 triggers in the catalog, including Candidate Updated, Company Status Changed, Company Updated and Contact Status Changed. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Tidio when something happens in CATS? Any of Tidio's 14 actions, including Send message on behalf of contact, Update contact, Update ticket and Add ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Tidio to CATS? Tidio has no triggers in the catalog today, so automations start in CATS. If you need the other direction, ask: your agent reads Tidio's API documentation and adds it. ### ### Do I have to build a connector for CATS or Tidio? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use CATS and Tidio without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.