--- title: "Connect Casting42 to Tidio - APIANT.ai" description: "When \"New Casting\" fires in Casting42, your agent runs \"Add ticket\" in Tidio." canonical: "https://apiant.ai/connect/casting42-to-tidio" --- # Connect Casting42 to Tidio When **New Casting** fires in [Casting42](https://apiant.ai/connections/casting42), your agent runs **Add ticket** in [Tidio](https://apiant.ai/connections/tidio). Describe the whole flow and it is built, tested on every scenario and kept running. Casting42 **6** triggers Casting42 **15** actions Tidio **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Casting42 and Tidio to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Casting42 can start in Tidio - When **New Casting** in Casting42 then **Add ticket** in Tidio - When **New Contact** in Casting42 then **Update contact** in Tidio Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Casting42 and Tidio ## Triggers and actions 6 triggers · 29 actions - Trigger **New Casting** Triggers when a casting has been created in your Casting42 Database. - Trigger **New Contact** Triggers when a contact has been added to your Casting42 database. - Trigger **New Talent** Triggers when a new talent is added in Casting42. Casting42 only shares talents whose "Allow API response" setting is turned on, so talents without it never trigger this. - Trigger **Updated Casting** Triggers when the data of a casting has been updated. - Trigger **Updated Contact** Triggers when the data of a contact has been updated in your Casting42 database. - Trigger **Updated Talent** Triggers when a talent is updated in Casting42. Casting42 only shares talents whose "Allow API response" setting is turned on, so talents without it never trigger this. - Action **Add File to Talent** Uploads a file such as a resume or PDF document to a talent's profile. - Action **Add Mediafile to Talent** Uploads a video or audio media file to a talent's profile in Casting42. - Action **Add Talent to Group** Adds one or more talents to an existing Casting42 group. - Action **Create Casting** Creates a new casting project in Casting42 and returns it along with its talent sign-up link. - Action **Create Contact** Creates a new contact in Casting42 with name, email, company, phone, language and address. - Action **Create Group** Creates a new group in Casting42 for organizing talents. - Action **Create or Update Candidate** Adds a talent to a casting as a candidate, or updates the candidate's tags if the talent is already in that casting. - Action **Create Talent** Creates a new talent profile in your Casting42 database and returns the created talent. - Action **Find Casting** Finds a casting by its tag and returns the full casting record. - Action **Get Contact** Returns a single Casting42 contact identified by its tag. - Action **Get Group** Returns a Casting42 group and its talents by the group's tag. - Action **Get Talent** Returns a single talent record, including custom fields and skills, by its tag. - Action **Update Casting** Updates an existing casting in Casting42, such as its name, description, dates, locations and sharing options. Fields left blank are not changed. - Action **Update Contact** Updates an existing contact in Casting42. Only the fields you fill in are changed. - Action **Update Talent** Updates an existing talent in Casting42, identified by its tag. Fields left blank keep their current values. - Action **Add ticket** Creates a new ticket in Tidio on behalf of a contact, identified by their email address, with a subject and first message. - Action **Delete contact** Permanently deletes a Tidio contact. A deleted contact cannot be recovered. - Action **Delete ticket** Permanently deletes a Tidio ticket by its ID. - Action **Get contact** Returns a single Tidio contact by its ID, including name, email, phone, location, consent status and the contact's custom properties. - Action **Get ticket** Returns a single Tidio ticket with its details and full message history. - Action **List contact messages** Returns the full conversation for a contact: every message from the contact, chat operators and chatbots, plus a link to view the conversation in Tidio. - Action **List contacts** Returns the contacts in your Tidio project with all their properties, optionally filtered by email address. - Action **List departments** Returns all departments (teams of operators) in your Tidio project, with each department's ID and name. - Action **List operators** Returns every operator (chat agent) in your Tidio project, with their name, email, role and active status. - Action **List tickets** Returns all tickets in your Tidio project with their subject, status, priority, contact and assignment, without messages. - Action **Reply to ticket** Adds a reply message to an existing Tidio ticket, written either by an operator or by the ticket's contact, as a public reply or an internal note. - Action **Send message on behalf of contact** Sends a message into a contact's Tidio conversation as if the contact had written it, routing it to the assigned operator and any matching bot rules. - Action **Update contact** Updates an existing Tidio contact's name, email, phone, newsletter consent, external ID and custom contact properties. Only the values you fill in are changed. - Action **Update ticket** Updates an existing Tidio ticket's status, priority, assignment, tags or custom field values. Fields left blank are not changed. ## Each app on its own - [ **Casting42** Casting42 is a customizable database for casting directors, production companies, extras agencies, and...](https://apiant.ai/connections/casting42) - [ **Tidio** Tidio uniquely merges live chat, Bots, and Marketing Automation in one place to let you easily communicate...](https://apiant.ai/connections/tidio) Reviews ## What our customers say ## More from Casting42 - [ **Casting42 to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/casting42-to-hubspot) - [ **Casting42 to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/casting42-to-salesforce) - [ **Casting42 to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/casting42-to-slack) - [ **Casting42 to Google Sheets** Google Sheets](https://apiant.ai/connect/casting42-to-google-sheets) - [ **Casting42 to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/casting42-to-gmail) - [ **Casting42 to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/casting42-to-google-calendar) ## More into Tidio - [ **HubSpot to Tidio** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-tidio) - [ **Salesforce to Tidio** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-tidio) - [ **Slack to Tidio** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-tidio) - [ **Google Sheets to Tidio** Google Sheets](https://apiant.ai/connect/google-sheets-to-tidio) - [ **Gmail to Tidio** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-tidio) - [ **Google Calendar to Tidio** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-tidio) Questions ## Casting42 and Tidio, answered ### ### What can start an automation from Casting42? Any of Casting42's 6 triggers in the catalog, including New Casting, New Contact, New Talent and Updated Casting. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Tidio when something happens in Casting42? Any of Tidio's 14 actions, including Send message on behalf of contact, Update contact, Update ticket and Add ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Tidio to Casting42? Tidio has no triggers in the catalog today, so automations start in Casting42. If you need the other direction, ask: your agent reads Tidio's API documentation and adds it. ### ### Do I have to build a connector for Casting42 or Tidio? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Casting42 and Tidio without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.