Integration

Connect CallRail to NEXT

When something happens in CallRail, your agent does the next thing in NEXT. Describe it in plain language and the automation is built, tested on every branch and kept running.

CallRail5 triggersNEXT15 actions

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What do you want CallRail and NEXT to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with CallRail and NEXT

Triggers and actions 5 triggers · 15 actions

Trigger
Form Captured
Triggers when a form is captured.
Trigger
Outbound Call Completed
Triggers after an outbound phone call has been completed and its recording and transcription have been completed and attached. It contains the full data about the call. This trigger should not be expected to be real-time and has a maximum delay of 20 minutes after the hangup before it fires.
Trigger
Phone Call Started
Triggers when an inbound phone call is started.
Trigger
SMS Received
Triggers when an SMS message is received.
Trigger
SMS Sent
Triggers when an SMS message is sent.
Action
Add Record
Create a record (feedback/insight item) in NEXT. POST /records
Action
Add Tag
Create a tag. POST /tags
Action
Create Account
Creates an account in NEXT
Action
Create Highlight
Creates a highlight in NEXT
Action
Create Recording
Creates a recording in NEXT
Action
Delete Record
Delete a record. DELETE /records/{id}
Action
Delete Tag
Delete a tag. DELETE /tags/{id}
Action
Find Account
Find an account in NEXT
Action
Find Records by Relevance
Search records by relevance/query. GET /search-records
Action
Get Project
Retrieve a project. GET /projects/{id}
Action
Get Record
Retrieve a record by ID. GET /records/{id}
Action
Get Tag
Retrieve a tag by ID. GET /tags/{id}
Action
List Tags
List all tags. GET /tags
Action
Update Record
Update an existing record. PUT /records/{id}
Action
Update Tag
Update a tag. PUT /tags/{id}

Each app on its own

The other way round: NEXT to CallRail