Integration
Connect CallRail to Amberscript
When something happens in CallRail, your agent does the next thing in Amberscript. Describe it in plain language and the automation is built, tested on every branch and kept running.
Build it
What do you want CallRail and Amberscript to do together?
Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.
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Triggers and actions 6 triggers ยท 9 actions
Trigger
Form CapturedTriggers when a form is captured.
- Outbound Call Completed
Triggers after an outbound phone call has been completed and its recording and transcription have been completed and attached. It contains the full data about the call. This trigger should not be expected to be real-time and has a maximum delay of 20 minutes after the hangup before it fires.
- Phone Call Started
Triggers when an inbound phone call is started.
- SMS Received
Triggers when an SMS message is received.
- SMS Sent
Triggers when an SMS message is sent.
Trigger
Job FinishedTriggers when a job has finished on our platform.
- Add glossary
Create a new glossary of terms that can be referenced by glossaryId on job upload for improved transcription accuracy. POST https://api.amberscript.com/api/glossaries?apiKey={apiKey}.
- Create New Job
This action creates a new job on the Amberscript platform.
- Delete glossary
Delete an existing glossary. DELETE https://api.amberscript.com/api/glossaries/{glossaryId}?apiKey={apiKey}.
- Delete job
Delete a transcription job. DELETE https://api.amberscript.com/api/jobs?jobId={jobId}&apiKey={apiKey}. Returns {"message":"Job deleted"}.
- Get job
Retrieve the status/details of a transcription job. GET https://api.amberscript.com/api/jobs/status?jobId={jobId}&apiKey={apiKey}. Returns jobStatus with status OPEN/BUSY/ERROR/DONE, transcriptionType, jobType, language, nrAudioSeconds, etc.
- Get job transcript
Download a finished job's transcript/subtitles in a chosen export format. GET https://api.amberscript.com/api/jobs/export-{format}?jobId={jobId}&apiKey={apiKey} where format is one of srt, vtt, txt, json (srt/vtt take optional maxCharsPerRow/maxNumberOfRows/maxScreenTimePerRowSeconds; txt takes optional includeTimestamps/includeSpeakers/highlightsOnly/maxCharsPerRow). SRT/VTT/JSON return the content directly (JSON export returns structured word-level data); TXT and STL(deprecated) return a downloadUrl JSON wrapper for some formats. Implementer should expose a format field and branch the endpoint/response handling accordingly.
- List glossaries
List all glossaries defined on the account (used to supply glossaryId when uploading a job). GET https://api.amberscript.com/api/glossaries?apiKey={apiKey} per Amberscript docs Glossary section.
- List jobs
List all transcription jobs for the account. GET https://api.amberscript.com/api/jobs?apiKey={apiKey}. Returns an array of jobStatus objects.
- Update glossary
Update an existing glossary's terms. PUT/PATCH https://api.amberscript.com/api/glossaries/{glossaryId}?apiKey={apiKey}.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.