--- title: "Connect Cakemail and Intercom - APIANT.ai" description: "When \"New Contact\" fires in Cakemail, your agent runs \"Add note to contact\" in Intercom, or \"New company\" in Intercom to \"Add Suppressed Email\" in Cakemail." canonical: "https://apiant.ai/connect/cakemail-to-intercom" --- # Connect Cakemail and Intercom When **New Contact** fires in [Cakemail](https://apiant.ai/connections/cakemail), your agent runs **Add note to contact** in [Intercom](https://apiant.ai/connections/intercom), or **New company** in Intercom to **Add Suppressed Email** in Cakemail. Describe the whole flow and it is built, tested on every scenario and kept running. Cakemail **8** triggers Cakemail **2** actions Intercom **4** triggers Intercom **24** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Cakemail and Intercom to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Cakemail and Intercom can do together ### From Cakemail to Intercom - When **New Contact** in Cakemail then **Add note to contact** in Intercom - When **New Email Bounce** in Cakemail then **Add tag to contact** in Intercom ### From Intercom to Cakemail - When **New company** in Intercom then **Add Suppressed Email** in Cakemail - When **New conversation** in Intercom then **Find Contact by Email** in Cakemail Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Cakemail and Intercom ## Triggers and actions 12 triggers · 26 actions - Trigger **New Contact** Triggers when a new Contact is added. - Trigger **New Email Bounce** Triggers when an email bounces. - Trigger **New Email Click** Triggers when a new Email Click is tracked. - Trigger **New Email Open** Triggers when a new Email Open is tracked. - Trigger **New List** Triggers when a List is created. - Trigger **New Suppressed Email** Triggers when a new Suppressed Email is added. - Trigger **Unsubscribed Contact** Triggers when a Contact is unsubscribed. - Trigger **Updated Contact** Triggers when a Contact is updated. - Action **Add Suppressed Email** Adds an email address to the Cakemail suppression list so no further mail is sent to it. - Action **Find Contact by Email** Returns the contacts on a Cakemail list whose email address matches the one you supply. - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. ## Each app on its own - [ **Cakemail** Cakemail provides all the tools you need to deliver the emails people want.](https://apiant.ai/connections/cakemail) - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) Reviews ## What our customers say ## More from Cakemail - [ **Cakemail to Texto (SMS)** Texto (SMS) is a SMS messaging platform built for Australian businesses, supporting bulk SMS campaigns and...](https://apiant.ai/connect/cakemail-to-texto-sms) - [ **Cakemail to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/cakemail-to-hubspot) - [ **Cakemail to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/cakemail-to-salesforce) - [ **Cakemail to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/cakemail-to-slack) - [ **Cakemail to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/cakemail-to-google-sheets) - [ **Cakemail to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/cakemail-to-gmail) ## More into Intercom - [ **Google Sheets to Intercom** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-intercom) - [ **Google Calendar to Intercom** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-intercom) - [ **Mailchimp to Intercom** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-intercom) - [ **Typeform to Intercom** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/typeform-to-intercom) - [ **Freshworks CRM to Intercom** Freshworks CRM (Freshsales Suite) — manage contacts, sales accounts, deals, notes, tasks, and appointments.](https://apiant.ai/connect/freshworks-crm-to-intercom) - [ **Capsule CRM to Intercom** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-intercom) Questions ## Cakemail and Intercom, answered ### ### What can start an automation from Cakemail? Any of Cakemail's 8 triggers in the catalog, including New Contact, New Email Bounce, New Email Click and New Email Open. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Intercom when something happens in Cakemail? Any of Intercom's 24 actions, including Create message, Send conversation reply, Add note to contact and Add note to conversation. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Intercom to Cakemail? Yes. When something happens in Intercom, your agent can act in Cakemail too. This page covers both directions: Intercom's triggers and Cakemail's actions are listed here as well. ### ### Do I have to build a connector for Cakemail or Intercom? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Cakemail and Intercom without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.