--- title: "Connect Cakemail and Gorgias - APIANT.ai" description: "When \"New Contact\" fires in Cakemail, your agent runs \"Add customer\" in Gorgias, or \"New ticket\" in Gorgias to \"Add Suppressed Email\" in Cakemail." canonical: "https://apiant.ai/connect/cakemail-to-gorgias" --- # Connect Cakemail and Gorgias When **New Contact** fires in [Cakemail](https://apiant.ai/connections/cakemail), your agent runs **Add customer** in [Gorgias](https://apiant.ai/connections/gorgias), or **New ticket** in Gorgias to **Add Suppressed Email** in Cakemail. Describe the whole flow and it is built, tested on every scenario and kept running. Cakemail **8** triggers Cakemail **2** actions Gorgias **2** triggers Gorgias **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Cakemail and Gorgias to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Cakemail and Gorgias can do together ### From Cakemail to Gorgias - When **New Contact** in Cakemail then **Add customer** in Gorgias - When **New Email Bounce** in Cakemail then **Find customers by email** in Gorgias ### From Gorgias to Cakemail - When **New ticket** in Gorgias then **Add Suppressed Email** in Cakemail - When **New ticket message** in Gorgias then **Find Contact by Email** in Cakemail Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Cakemail and Gorgias ## Triggers and actions 10 triggers · 15 actions - Trigger **New Contact** Triggers when a new Contact is added. - Trigger **New Email Bounce** Triggers when an email bounces. - Trigger **New Email Click** Triggers when a new Email Click is tracked. - Trigger **New Email Open** Triggers when a new Email Open is tracked. - Trigger **New List** Triggers when a List is created. - Trigger **New Suppressed Email** Triggers when a new Suppressed Email is added. - Trigger **Unsubscribed Contact** Triggers when a Contact is unsubscribed. - Trigger **Updated Contact** Triggers when a Contact is updated. - Action **Add Suppressed Email** Adds an email address to the Cakemail suppression list so no further mail is sent to it. - Action **Find Contact by Email** Returns the contacts on a Cakemail list whose email address matches the one you supply. - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). ## Each app on its own - [ **Cakemail** Cakemail provides all the tools you need to deliver the emails people want.](https://apiant.ai/connections/cakemail) - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) Reviews ## What our customers say ## More from Cakemail - [ **Cakemail to Texto (SMS)** Texto (SMS) is a SMS messaging platform built for Australian businesses, supporting bulk SMS campaigns and...](https://apiant.ai/connect/cakemail-to-texto-sms) - [ **Cakemail to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/cakemail-to-hubspot) - [ **Cakemail to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/cakemail-to-salesforce) - [ **Cakemail to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/cakemail-to-slack) - [ **Cakemail to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/cakemail-to-google-sheets) - [ **Cakemail to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/cakemail-to-gmail) ## More into Gorgias - [ **Google Sheets to Gorgias** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-gorgias) - [ **Gmail to Gorgias** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-gorgias) - [ **Google Calendar to Gorgias** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-gorgias) - [ **Google Drive to Gorgias** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-gorgias) - [ **Airtable to Gorgias** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-gorgias) - [ **Asana to Gorgias** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-gorgias) Questions ## Cakemail and Gorgias, answered ### ### What can start an automation from Cakemail? Any of Cakemail's 8 triggers in the catalog, including New Contact, New Email Bounce, New Email Click and New Email Open. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Gorgias when something happens in Cakemail? Any of Gorgias's 13 actions, including Create Ticket, Create Ticket Message, Update customer and Update ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Gorgias to Cakemail? Yes. When something happens in Gorgias, your agent can act in Cakemail too. This page covers both directions: Gorgias's triggers and Cakemail's actions are listed here as well. ### ### Do I have to build a connector for Cakemail or Gorgias? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Cakemail and Gorgias without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.