--- title: "Connect BulkSMS.com and HelpDesk - APIANT.ai" description: "When \"Delivery Report\" fires in BulkSMS.com, your agent runs \"Add Followers to Ticket\" in HelpDesk." canonical: "https://apiant.ai/connect/bulksms-com-to-helpdesk" --- # Connect BulkSMS.com and HelpDesk When **Delivery Report** fires in [BulkSMS.com](https://apiant.ai/connections/bulksms-com), your agent runs **Add Followers to Ticket** in [HelpDesk](https://apiant.ai/connections/helpdesk), or **New Message in a Ticket** in HelpDesk to **Get message** in BulkSMS.com. Describe the whole flow and it is built, tested on every scenario and kept running. BulkSMS.com **1** trigger BulkSMS.com **5** actions HelpDesk **2** triggers HelpDesk **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want BulkSMS.com and HelpDesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What BulkSMS.com and HelpDesk can do together ### From BulkSMS.com to HelpDesk - When **Delivery Report** in BulkSMS.com then **Add Followers to Ticket** in HelpDesk - When **Delivery Report** in BulkSMS.com then **Add Tags to Ticket** in HelpDesk ### From HelpDesk to BulkSMS.com - When **New Message in a Ticket** in HelpDesk then **Get message** in BulkSMS.com - When **New Ticket** in HelpDesk then **List related received messages** in BulkSMS.com Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with BulkSMS.com and HelpDesk ## Triggers and actions 3 triggers · 25 actions - Trigger **Delivery Report** Triggers when BulkSMS reports a delivery status update for a message you sent. - Action **Add blocked number** Adds one or more phone numbers to your BulkSMS blocked list so your account can no longer send messages to them. - Action **Get message** Returns one sent or received SMS message by its id, including its status, recipient, body and credit cost. - Action **Get profile** Returns your BulkSMS account profile, including credit balance, daily sending quota and allowed sender addresses. - Action **List blocked numbers** Returns the phone numbers that are blocked on your BulkSMS account, with when and why each was blocked. - Action **List related received messages** Returns the received reply messages linked to a sent message. Replies are linked when the sent message used a repliable sender. - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** ## Each app on its own - [ **BulkSMS.com** BulkSMS.com is a leading SMS messaging service provider offering two-way SMS communication services straight...](https://apiant.ai/connections/bulksms-com) - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) Reviews ## What our customers say ## More from BulkSMS.com - [ **BulkSMS.com to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/bulksms-com-to-hubspot) - [ **BulkSMS.com to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/bulksms-com-to-salesforce) - [ **BulkSMS.com to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/bulksms-com-to-slack) - [ **BulkSMS.com to Google Sheets** Google Sheets](https://apiant.ai/connect/bulksms-com-to-google-sheets) - [ **BulkSMS.com to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/bulksms-com-to-gmail) - [ **BulkSMS.com to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/bulksms-com-to-google-calendar) ## More into HelpDesk - [ **HubSpot to HelpDesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-helpdesk) - [ **Salesforce to HelpDesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-helpdesk) - [ **Slack to HelpDesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-helpdesk) - [ **Google Sheets to HelpDesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-helpdesk) - [ **Gmail to HelpDesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-helpdesk) - [ **Google Calendar to HelpDesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-helpdesk) Questions ## BulkSMS.com and HelpDesk, answered ### ### What can start an automation from BulkSMS.com? Any of BulkSMS.com's 1 trigger in the catalog, including Delivery Report. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in HelpDesk when something happens in BulkSMS.com? Any of HelpDesk's 20 actions, including Create Ticket, Create Upload Transaction, Update Agent and Update Canned Response. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from HelpDesk to BulkSMS.com? Yes. When something happens in HelpDesk, your agent can act in BulkSMS.com too. This page covers both directions: HelpDesk's triggers and BulkSMS.com's actions are listed here as well. ### ### Do I have to build a connector for BulkSMS.com or HelpDesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use BulkSMS.com and HelpDesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.