--- title: "Connect BulkSMS.com and Freshdesk - APIANT.ai" description: "When \"Delivery Report\" fires in BulkSMS.com, your agent runs \"Add Note to Ticket\" in Freshdesk." canonical: "https://apiant.ai/connect/bulksms-com-to-freshdesk" --- # Connect BulkSMS.com and Freshdesk When **Delivery Report** fires in [BulkSMS.com](https://apiant.ai/connections/bulksms-com), your agent runs **Add Note to Ticket** in [Freshdesk](https://apiant.ai/connections/freshdesk), or **New Company** in Freshdesk to **List related received messages** in BulkSMS.com. Describe the whole flow and it is built, tested on every scenario and kept running. BulkSMS.com **1** trigger BulkSMS.com **5** actions Freshdesk **3** triggers Freshdesk **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want BulkSMS.com and Freshdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What BulkSMS.com and Freshdesk can do together ### From BulkSMS.com to Freshdesk - When **Delivery Report** in BulkSMS.com then **Add Note to Ticket** in Freshdesk - When **Delivery Report** in BulkSMS.com then **Create Contact** in Freshdesk ### From Freshdesk to BulkSMS.com - When **New Company** in Freshdesk then **List related received messages** in BulkSMS.com - When **New Contact** in Freshdesk then **Get message** in BulkSMS.com Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with BulkSMS.com and Freshdesk ## Triggers and actions 4 triggers · 26 actions - Trigger **Delivery Report** Triggers when BulkSMS reports a delivery status update for a message you sent. - Action **Add blocked number** Adds one or more phone numbers to your BulkSMS blocked list so your account can no longer send messages to them. - Action **Get message** Returns one sent or received SMS message by its id, including its status, recipient, body and credit cost. - Action **Get profile** Returns your BulkSMS account profile, including credit balance, daily sending quota and allowed sender addresses. - Action **List blocked numbers** Returns the phone numbers that are blocked on your BulkSMS account, with when and why each was blocked. - Action **List related received messages** Returns the received reply messages linked to a sent message. Replies are linked when the sent message used a repliable sender. - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. ## Each app on its own - [ **BulkSMS.com** BulkSMS.com is a leading SMS messaging service provider offering two-way SMS communication services straight...](https://apiant.ai/connections/bulksms-com) - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) Reviews ## What our customers say ## More from BulkSMS.com - [ **BulkSMS.com to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/bulksms-com-to-hubspot) - [ **BulkSMS.com to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/bulksms-com-to-salesforce) - [ **BulkSMS.com to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/bulksms-com-to-slack) - [ **BulkSMS.com to Google Sheets** Google Sheets](https://apiant.ai/connect/bulksms-com-to-google-sheets) - [ **BulkSMS.com to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/bulksms-com-to-gmail) - [ **BulkSMS.com to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/bulksms-com-to-google-calendar) ## More into Freshdesk - [ **QuickBooks Online to Freshdesk** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-freshdesk) - [ **Trello to Freshdesk** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshdesk) - [ **Asana to Freshdesk** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshdesk) - [ **Capsule CRM to Freshdesk** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-freshdesk) - [ **Agile CRM to Freshdesk** Agile CRM is an all-in-one CRM with sales, marketing, and service automation.](https://apiant.ai/connect/agile-crm-to-freshdesk) - [ **Airbrake to Freshdesk** Airbrake collects errors generated by other applications, and aggregates the results for review.](https://apiant.ai/connect/airbrake-to-freshdesk) Questions ## BulkSMS.com and Freshdesk, answered ### ### What can start an automation from BulkSMS.com? Any of BulkSMS.com's 1 trigger in the catalog, including Delivery Report. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshdesk when something happens in BulkSMS.com? Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshdesk to BulkSMS.com? Yes. When something happens in Freshdesk, your agent can act in BulkSMS.com too. This page covers both directions: Freshdesk's triggers and BulkSMS.com's actions are listed here as well. ### ### Do I have to build a connector for BulkSMS.com or Freshdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use BulkSMS.com and Freshdesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.