--- title: "Connect Buildin.AI and Freshdesk - APIANT.ai" description: "When \"Database Item Created\" fires in Buildin.AI, your agent runs \"Add Note to Ticket\" in Freshdesk." canonical: "https://apiant.ai/connect/buildin-ai-to-freshdesk" --- # Connect Buildin.AI and Freshdesk When **Database Item Created** fires in [Buildin.AI](https://apiant.ai/connections/buildin-ai), your agent runs **Add Note to Ticket** in [Freshdesk](https://apiant.ai/connections/freshdesk), or **New Company** in Freshdesk to **Add Block to Page** in Buildin.AI. Describe the whole flow and it is built, tested on every scenario and kept running. Buildin.AI **2** triggers Buildin.AI **8** actions Freshdesk **3** triggers Freshdesk **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Buildin.AI and Freshdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Buildin.AI and Freshdesk can do together ### From Buildin.AI to Freshdesk - When **Database Item Created** in Buildin.AI then **Add Note to Ticket** in Freshdesk - When **Page Updated** in Buildin.AI then **Create Contact** in Freshdesk ### From Freshdesk to Buildin.AI - When **New Company** in Freshdesk then **Add Block to Page** in Buildin.AI - When **New Contact** in Freshdesk then **Add Content to Page** in Buildin.AI Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Buildin.AI and Freshdesk ## Triggers and actions 5 triggers · 29 actions - Trigger **Database Item Created** Triggers when a new item (row) is added to a Buildin database. - Trigger **Page Updated** Triggers when a page in your Buildin workspace is created or edited. - Action **Add Block to Page** Appends one or more content blocks (paragraphs, headings, to-dos, lists and more) to a Buildin page or block. - Action **Add Content to Page** Adds a paragraph of text to the end of a Buildin page (or after/before a chosen block). - Action **Create Database** Creates a new database in Buildin with the columns you define, optionally inside a parent page. - Action **Create Database Item** Creates a new item (row) in a Buildin database, with its property values and optional page content. - Action **Create Page** Creates a new page in Buildin, at the workspace root, under a parent page, or as a row in a database, with optional content. - Action **Find Page by Title** Searches the workspace for pages whose title matches the text you give and returns the matching pages, with the first match broken out. - Action **Get Page and Children** Returns a page's details together with the content blocks directly inside it (up to 100). - Action **Update Database Item** Updates the property values, icon or cover of an existing item in a Buildin database. - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. ## Each app on its own - [ **Buildin.AI** Buildin.AI is a workspace for docs, notes, tasks, wikis, databases & more.](https://apiant.ai/connections/buildin-ai) - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) Reviews ## What our customers say ## More from Buildin.AI - [ **Buildin.AI to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/buildin-ai-to-hubspot) - [ **Buildin.AI to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/buildin-ai-to-salesforce) - [ **Buildin.AI to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/buildin-ai-to-slack) - [ **Buildin.AI to Google Sheets** Google Sheets](https://apiant.ai/connect/buildin-ai-to-google-sheets) - [ **Buildin.AI to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/buildin-ai-to-gmail) - [ **Buildin.AI to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/buildin-ai-to-google-calendar) ## More into Freshdesk - [ **QuickBooks Online to Freshdesk** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-freshdesk) - [ **Trello to Freshdesk** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshdesk) - [ **Asana to Freshdesk** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshdesk) - [ **Capsule CRM to Freshdesk** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-freshdesk) - [ **Agile CRM to Freshdesk** Agile CRM is an all-in-one CRM with sales, marketing, and service automation.](https://apiant.ai/connect/agile-crm-to-freshdesk) - [ **Airbrake to Freshdesk** Airbrake collects errors generated by other applications, and aggregates the results for review.](https://apiant.ai/connect/airbrake-to-freshdesk) Questions ## Buildin.AI and Freshdesk, answered ### ### What can start an automation from Buildin.AI? Any of Buildin.AI's 2 triggers in the catalog, including Database Item Created and Page Updated. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshdesk when something happens in Buildin.AI? Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshdesk to Buildin.AI? Yes. When something happens in Freshdesk, your agent can act in Buildin.AI too. This page covers both directions: Freshdesk's triggers and Buildin.AI's actions are listed here as well. ### ### Do I have to build a connector for Buildin.AI or Freshdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Buildin.AI and Freshdesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.