--- title: "Connect BugHerd and Trengo - APIANT.ai" description: "When \"Comment Created\" fires in BugHerd, your agent runs \"Add internal note to ticket\" in Trengo." canonical: "https://apiant.ai/connect/bugherd-to-trengo" --- # Connect BugHerd and Trengo When **Comment Created** fires in [BugHerd](https://apiant.ai/connections/bugherd), your agent runs **Add internal note to ticket** in [Trengo](https://apiant.ai/connections/trengo), or **New Internal Note** in Trengo to **Add a Comment to a Task** in BugHerd. Describe the whole flow and it is built, tested on every scenario and kept running. BugHerd **4** triggers BugHerd **16** actions Trengo **3** triggers Trengo **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want BugHerd and Trengo to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What BugHerd and Trengo can do together ### From BugHerd to Trengo - When **Comment Created** in BugHerd then **Add internal note to ticket** in Trengo - When **Project Created** in BugHerd then **Add ticket** in Trengo ### From Trengo to BugHerd - When **New Internal Note** in Trengo then **Add a Comment to a Task** in BugHerd - When **New Outbound Message** in Trengo then **Add an Attachment to a Task** in BugHerd Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with BugHerd and Trengo ## Triggers and actions 7 triggers · 31 actions - Trigger **Comment Created** Triggers when a comment is created - Trigger **Project Created** Triggers when a project is created. - Trigger **Task Created** Triggers only when a task is created - Trigger **Task Created or Updated** Triggers when a task is created or updated. - Action **Add a Comment to a Task** Adds a Comment to a Task - Action **Add an Attachment to a Task** Adds an Attachment to a Task - Action **Create a New Task** Creates a New Task. - Action **Create a Project** Creates a Project. - Action **Delete Attachment** Permanently deletes an attachment from a BugHerd task. - Action **Delete Project** Permanently deletes a BugHerd project and all of its associated data. - Action **Delete Task** Delete a task from a project. - Action **Find Task by External Id** Returns the tasks in a BugHerd project whose external ID matches the one you supply. - Action **Get Project** Retrieve a single project by id. - Action **Get Task** Returns full details for a single task within a BugHerd project. - Action **List Attachments** Return all attachments on a task. - Action **List Comments** Returns all comments on a BugHerd task. - Action **List Projects** Lists all projects in your BugHerd organization, including both active and inactive projects. - Action **List Tasks** Return all tasks in a project. - Action **Update a Task** Updates one or more fields on an existing BugHerd task. Only the fields you fill in are changed. - Action **Update Project** Updates a BugHerd project's settings. Only the fields you fill in are changed. - Trigger **New Internal Note** Fires when an internal note is added to a Trengo ticket. - Trigger **New Outbound Message** Triggers when an outbound message is created. - Trigger **Ticket Label Added** Triggers when a label is added to a conversation. - Action **Add internal note to ticket** Adds an internal note (visible only to agents) to a Trengo ticket. - Action **Add ticket** Create a new support ticket. - Action **Add ticket label** Attaches an existing label to a Trengo ticket. - Action **Create a Contact** Creates a contact on a Trengo channel. If a contact with the same identifier already exists on that channel, Trengo returns the existing contact instead of creating a duplicate. - Action **Create webhook** Subscribes a URL to one Trengo webhook event type. Used by Trengo instant triggers to register their delivery URL on activation. - Action **Delete contact** Delete a contact by id. - Action **Delete ticket** Delete a ticket by id. - Action **Find a Contact** Returns the Trengo contacts that match the search term. - Action **Get contact** Retrieve a single Trengo contact by its id. - Action **Get webhook** Fetches a webhook by ID, including the event it listens for, the address it sends to and its signing secret. An error occurs if the webhook is not found. - Action **List contacts** List all contacts. - Action **List labels** Lists the ticket labels defined in the Trengo account (first page). - Action **List tickets** Returns all tickets the connected user is authorized to see, optionally filtered by status, contact, users, channels, labels, last message type or update time. - Action **Send a Message** Sends a reply message on an existing Trengo ticket, over the ticket's own channel. - Action **Update contact** Update an existing contact by id. ## Each app on its own - [ **BugHerd** A visual feedback tool for websites. It's like using sticky-notes to pin client feedback and track bugs...](https://apiant.ai/connections/bugherd) - [ **Trengo** Trengo is a team collaboration tool to manage conversations from channels such as web chat, email and...](https://apiant.ai/connections/trengo) Reviews ## What our customers say ## More from BugHerd - [ **BugHerd to OpenQR** Dynamic QR code generator and management platform with a REST API for creating, customizing, and tracking QR...](https://apiant.ai/connect/bugherd-to-openqr) - [ **BugHerd to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/bugherd-to-hubspot) - [ **BugHerd to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/bugherd-to-salesforce) - [ **BugHerd to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/bugherd-to-slack) - [ **BugHerd to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/bugherd-to-google-sheets) - [ **BugHerd to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/bugherd-to-gmail) ## More into Trengo - [ **OpenAI to Trengo** OpenAI's platform for text generation (Responses + Chat Completions), image generation (gpt-image-1 /...](https://apiant.ai/connect/openai-to-trengo) - [ **CloudConvert to Trengo** CloudConvert converts files between more than 200 supported formats: documents, image, spreadsheet...](https://apiant.ai/connect/cloudconvert-to-trengo) - [ **elmah.io to Trengo** Cloud logging for.NET web applications using ELMAH.](https://apiant.ai/connect/elmah-io-to-trengo) - [ **Postman to Trengo** Postman is a platform for building and testing APIs.](https://apiant.ai/connect/postman-to-trengo) - [ **HubSpot to Trengo** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-trengo) - [ **Salesforce to Trengo** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-trengo) Questions ## BugHerd and Trengo, answered ### ### What can start an automation from BugHerd? Any of BugHerd's 4 triggers in the catalog, including Comment Created, Project Created, Task Created and Task Created or Updated. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Trengo when something happens in BugHerd? Any of Trengo's 15 actions, including Create a Contact, Create webhook, Send a Message and Update contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Trengo to BugHerd? Yes. When something happens in Trengo, your agent can act in BugHerd too. This page covers both directions: Trengo's triggers and BugHerd's actions are listed here as well. ### ### Do I have to build a connector for BugHerd or Trengo? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use BugHerd and Trengo without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.