Integration
Connect Buddy Punch and ManageEngine ServiceDesk Plus Cloud
When Employee Created fires in Buddy Punch, your agent runs Add request task in ManageEngine ServiceDesk Plus Cloud, or New Problem in ManageEngine ServiceDesk Plus Cloud to Create Department Code in Buddy Punch. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Buddy Punch and ManageEngine ServiceDesk Plus Cloud to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Buddy Punch and ManageEngine ServiceDesk Plus Cloud can do together
From Buddy Punch to ManageEngine ServiceDesk Plus Cloud
When Employee Created in Buddy Punch
then Add request task in ManageEngine ServiceDesk Plus Cloud
From ManageEngine ServiceDesk Plus Cloud to Buddy Punch
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Buddy Punch and ManageEngine ServiceDesk Plus Cloud
Triggers and actions 6 triggers · 30 actions
- Employee Created
Triggers when a new employee is added to your Buddy Punch account.
- Employee Punched In
Triggers when an employee punches in, returning the punch with the employee, punch-in time, approval status and hours. Watches the current pay period's time cards.
- Employee Updated
Triggers when an employee in your Buddy Punch account is added or any of their details change.
- Punch in Changed
Triggers when an employee's punch-in in the current pay period is recorded or changed (time, approval status or notes).
- Assign Employee to Department Code
Assigns one or more employees to a Buddy Punch department code.
- Assign Employee to Location
Assigns one or more employees to a Buddy Punch location and returns the location.
- Create Department Code
Creates a new department code in Buddy Punch.
- Create Employee
Creates a new employee in your Buddy Punch account.
- Create Location
Creates a new location in your Buddy Punch account.
- Create Position
Creates a new position in your Buddy Punch account.
- Find Employee
Finds employees in your Buddy Punch account whose email, username, employee ID or full name matches the value you search for.
- Get Department Code
Returns the details of a specific department code in your Buddy Punch account.
- Get Location
Returns the details of a specific Buddy Punch location.
- Get Position
Returns a single Buddy Punch position by its ID.
- List Department Code Employees
Returns the employees assigned to a Buddy Punch department code.
- List Location Employees
Returns the employees assigned to a Buddy Punch location.
- Punch In
Punches an employee in on Buddy Punch, either the connected user or a chosen employee.
- Punch Out
Punches an employee out in Buddy Punch. Defaults to the connected user when no employee is given.
- Update Employee
Updates an existing employee in Buddy Punch, such as their name, email, username or active status.
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add problem
Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Buddy Punch
Buddy Punch to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Buddy Punch to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Buddy Punch to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Buddy Punch to Google SheetsGoogle Sheets
Buddy Punch to GmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Buddy Punch to Google CalendarGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
More into ManageEngine ServiceDesk Plus Cloud
Google Drive to ManageEngine ServiceDesk Plus CloudGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Mailchimp to ManageEngine ServiceDesk Plus CloudMailchimp marketing automation and email platform.
Questions
Buddy Punch and ManageEngine ServiceDesk Plus Cloud, answered
What can start an automation from Buddy Punch?
Any of Buddy Punch's 4 triggers in the catalog, including Employee Created, Employee Updated, Punch in Changed and Employee Punched In. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ManageEngine ServiceDesk Plus Cloud when something happens in Buddy Punch?
Any of ManageEngine ServiceDesk Plus Cloud's 15 actions, including Create Request, Update problem, Update Request and Add problem. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ManageEngine ServiceDesk Plus Cloud to Buddy Punch?
Yes. When something happens in ManageEngine ServiceDesk Plus Cloud, your agent can act in Buddy Punch too. This page covers both directions: ManageEngine ServiceDesk Plus Cloud's triggers and Buddy Punch's actions are listed here as well.
Do I have to build a connector for Buddy Punch or ManageEngine ServiceDesk Plus Cloud?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Buddy Punch and ManageEngine ServiceDesk Plus Cloud without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.