--- title: "Connect Brevo and PagerDuty - APIANT.ai" description: "When \"Company Added\" fires in Brevo, your agent runs \"Create Note on Incident\" in PagerDuty." canonical: "https://apiant.ai/connect/brevo-to-pagerduty" --- # Connect Brevo and PagerDuty When **Company Added** fires in [Brevo](https://apiant.ai/connections/brevo), your agent runs **Create Note on Incident** in [PagerDuty](https://apiant.ai/connections/pagerduty), or **New Incidents** in PagerDuty to **Add or Update Contact** in Brevo. Describe the whole flow and it is built, tested on every scenario and kept running. Brevo **16** triggers Brevo **13** actions PagerDuty **2** triggers PagerDuty **26** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Brevo and PagerDuty to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Brevo and PagerDuty can do together ### From Brevo to PagerDuty - When **Company Added** in Brevo then **Create Note on Incident** in PagerDuty - When **Company Updated** in Brevo then **Add Responders** in PagerDuty ### From PagerDuty to Brevo - When **New Incidents** in PagerDuty then **Add or Update Contact** in Brevo - When **List Maintenance Windows** in PagerDuty then **Send Transactional Email** in Brevo Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Brevo and PagerDuty ## Triggers and actions 18 triggers · 39 actions - Trigger **Company Added** Triggers when a company is created in Brevo. - Trigger **Company Updated** Triggers when a company is updated in Brevo. - Trigger **Contact Added** Triggers when a Brevo contact is added. - Trigger **Contact Subscribed to List (instant)** Instant trigger — fires when a contact is added to a list (Brevo marketing webhook event listAddition). Self-registering via the Brevo Create/Delete webhook API. - Trigger **Contact Unsubscribed** Triggers when a contact unsubscribes from an email campaign in Brevo. - Trigger **Contact Updated (instant)** Instant trigger — fires when a contact is updated (Brevo marketing webhook event contactUpdated). Self-registering via the Brevo Create/Delete webhook API. - Trigger **Deal Added** Triggers when a deal is created in Brevo. - Trigger **Deal Stage Updated** Triggers when a deal's stage is updated in Brevo. - Trigger **Link Clicked** Triggers when a Brevo contact clicks on any link in a Brevo email campaign. - Trigger **Marketing Email Delivered** Triggers when a Brevo campaign marketing email is delivered. - Trigger **Marketing Email Hard Bounced** Triggers when a Brevo campaign marketing email is hard bounced. - Trigger **Marketing Email Opened** Triggers when a Brevo campaign marketing email is opened. - Trigger **New Campaign Status** Triggers when the status of a Brevo campaign is updated. - Trigger **Transactional Email Delivered** Triggers when a Brevo transactional email is delivered. - Trigger **Transactional Email Hard Bounced** Triggers when a Brevo transactional email is hard bounced. - Trigger **Transactional Email Opened** Triggers when a Brevo transactional email is opened. - Action **Add or Update Associations** Adds or updates associations to companies, deals or contacts in Brevo. - Action **Add or Update Contact** Creates or updates a contact. An attribute you map but leave EMPTY is IGNORED - the stored value is preserved, not deleted. Because of that, this action cannot CLEAR an attribute: to empty one, edit it in Brevo directly. Note an explicit null does not clear on Brevo either. - Action **Delete Company** Deletes the selected company in Brevo, identified by its company ID. - Action **Delete Contact** Deletes the selected contact in Brevo. The contact can be identified by its email address or its contact ID. - Action **Delete Deal** Deletes the selected deal in Brevo, identified by its deal ID. - Action **Find Company** Finds companies in Brevo whose name matches the name you supply. Returns every match, up to 50. - Action **Find Deal** Finds deals in Brevo whose name matches the name you supply. Returns every match, up to 50. - Action **Remove Associations** Removes associations between companies, deals, or contacts in Brevo. - Action **Search Contact** Check if a contact exists in Brevo and fetch the contact details. Contact can be found by email, mobile phone number, Brevo contact ID, external ID, Whatsapp ID and landline number. - Action **Send Transactional Email** Sends an email from your Brevo account with HTML or plain text content. - Action **Send Transactional SMS** Sends an transactional SMS from your Brevo account. - Action **Unsubscribe Contact** Unsubscribe contact from the list(s) he belong to. - Action **Update Contact** Updates an existing contact by its Brevo contact ID: set attributes, block or unblock email campaigns, and add the contact to or remove it from lists. Only the fields you fill in are changed. - Trigger **List Maintenance Windows** Gets a list of maintenance windows. - Trigger **New Incidents** Polls for new incidents in PagerDuty. - Action **Add Responders** Request additional responders (a user or escalation policy) to help with an incident. - Action **Add Team Member** Add a user to a team with a given role. - Action **Create Incident** Creates an incident in PagerDuty. - Action **Create Note on Incident** Creates a note on a given incident. - Action **Delete or End a Maintenance Window** Deletes a maintenance window that hasn't started yet, or ends one that is ongoing. - Action **Get Escalation Policy** Retrieve a single escalation policy by its ID. - Action **Get Incident** Retrieve a single PagerDuty incident by id. - Action **Get Schedule** Retrieve a single on-call schedule by its ID. - Action **Get Service** Retrieve a single PagerDuty service by id. - Action **Get Team** Retrieve a single team by its ID. - Action **Get User Information** Gets a user's information based on provided ID. - Action **List Escalation Policies** List PagerDuty escalation policies. - Action **List Incident Notes** List all notes attached to an incident. - Action **List Incidents** List PagerDuty incidents with filters (statuses, service_ids, urgencies, date range). - Action **List On-Calls** List current on-call entries — who is on call now, by escalation policy/schedule/user/time window. - Action **List Schedule Overrides** List overrides on a schedule within a required since/until time window. - Action **List Schedules** List PagerDuty on-call schedules. - Action **List Services** List PagerDuty services. - Action **List Teams** List all teams in the account. - Action **List Users** List PagerDuty users. - Action **Manage Incidents** Bulk acknowledge or resolve multiple incidents in a single call. - Action **Snooze Incident** Snooze a triggered/acknowledged incident for a number of seconds so it won't re-alert until the snooze expires. - Action **Two-way sync add a maintenance window** Creates a maintenance window for use with two-way sync triggers. Does not update. Use only with two-way sync triggers. - Action **Two-way sync add or update an incident** Creates or updates an incident for use with two-way sync triggers. Use only with two-way sync triggers. - Action **Update Incident** Updates an incident in PagerDuty. Set status to acknowledged or resolved to manage the incident. - Action **Update Maintenance Window** Updates a maintenance window. ## Each app on its own - [ **Brevo** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connections/brevo) - [ **PagerDuty** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connections/pagerduty) Reviews ## What our customers say ## More from Brevo - [ **Brevo to Base44** Base44 is a platform that allows non-technical people to build their own Apps using AI.](https://apiant.ai/connect/brevo-to-base44) - [ **Brevo to Clerk** Clerk is a user authentication and management platform that lets developers add sign-in, profiles, and...](https://apiant.ai/connect/brevo-to-clerk) - [ **Brevo to Ducks Unlimited** Ducks Unlimited publishes its conservation and chapter geodata through an ArcGIS open-data portal.](https://apiant.ai/connect/brevo-to-ducks-unlimited) - [ **Brevo to Mistral AI** Mistral AI is a platform for building, customizing, and deploying advanced AI models and agents for...](https://apiant.ai/connect/brevo-to-mistral-ai) - [ **Brevo to Prerender** Prerendering service that converts JavaScript-heavy web pages into cached HTML for search engine and AI...](https://apiant.ai/connect/brevo-to-prerender) - [ **Brevo to The Weather Channel** Weather data API providing current conditions, forecasts, radar, severe weather alerts, and aviation weather.](https://apiant.ai/connect/brevo-to-the-weather-channel) ## More into PagerDuty - [ **HubSpot to PagerDuty** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-pagerduty) - [ **Slack to PagerDuty** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-pagerduty) - [ **Mailchimp to PagerDuty** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-pagerduty) - [ **JIRA to PagerDuty** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/jira-to-pagerduty) - [ **Freshdesk to PagerDuty** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connect/freshdesk-to-pagerduty) - [ **Klaviyo to PagerDuty** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/klaviyo-to-pagerduty) Questions ## Brevo and PagerDuty, answered ### ### What can start an automation from Brevo? Any of Brevo's 16 triggers in the catalog, including Company Added, Company Updated, Contact Added and Contact Updated (instant). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in PagerDuty when something happens in Brevo? Any of PagerDuty's 26 actions, including Create Incident, Create Note on Incident, Update Incident and Update Maintenance Window. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from PagerDuty to Brevo? Yes. When something happens in PagerDuty, your agent can act in Brevo too. This page covers both directions: PagerDuty's triggers and Brevo's actions are listed here as well. ### ### Do I have to build a connector for Brevo or PagerDuty? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Brevo and PagerDuty without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.