--- title: "Connect Braintrust and Zendesk - APIANT.ai" description: "When \"New Event\" fires in Braintrust, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/braintrust-to-zendesk" --- # Connect Braintrust and Zendesk When **New Event** fires in [Braintrust](https://apiant.ai/connections/braintrust), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Add project** in Braintrust. Describe the whole flow and it is built, tested on every scenario and kept running. Braintrust **2** triggers Braintrust **17** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Braintrust and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Braintrust and Zendesk can do together ### From Braintrust to Zendesk - When **New Event** in Braintrust then **Add Comment to Ticket** in Zendesk - When **New Project** in Braintrust then **Create Ticket** in Zendesk ### From Zendesk to Braintrust - When **New Messaging Conversation** in Zendesk then **Add project** in Braintrust - When **New Ticket** in Zendesk then **Update project** in Braintrust Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Braintrust and Zendesk ## Triggers and actions 5 triggers · 35 actions - Trigger **New Event** Triggers when an automation creates a new event. - Trigger **New Project** Triggers when a new project is created. - Action **Add dataset** Create a new Braintrust dataset. - Action **Add experiment** Create a new Braintrust experiment. - Action **Add project** Create a new Braintrust project. - Action **Add prompt** Create a new Braintrust prompt. - Action **Delete project** Delete a Braintrust project. - Action **Get dataset** Retrieve a Braintrust dataset by id. - Action **Get experiment** Retrieve a Braintrust experiment by id. - Action **Get project** Retrieve a Braintrust project by id. - Action **Get prompt** Retrieve a Braintrust prompt by id. - Action **Insert dataset events** Insert one or more rows/events into a Braintrust dataset. - Action **Insert experiment events** Insert one or more events (spans/rows) into a Braintrust experiment. - Action **Insert project logs events** Insert one or more log events into a Braintrust project's logs. - Action **List datasets** List Braintrust datasets. - Action **List experiments** List Braintrust experiments. - Action **List projects** List all Braintrust projects. - Action **List prompts** List Braintrust prompts. - Action **Update project** Partially update a Braintrust project. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Braintrust** Braintrust is a service that helps ship production-ready AI apps with evals, tracing, and monitoring.](https://apiant.ai/connections/braintrust) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Braintrust - [ **Braintrust to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/braintrust-to-linkedin) - [ **Braintrust to Mem0** Memory infrastructure API that stores and retrieves persistent user context for AI agent conversations.](https://apiant.ai/connect/braintrust-to-mem0) - [ **Braintrust to Webscraper Io** Cloud web scraping platform with a REST API for extracting data from websites, including JS-rendered pages...](https://apiant.ai/connect/braintrust-to-webscraper-io) - [ **Braintrust to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/braintrust-to-hubspot) - [ **Braintrust to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/braintrust-to-salesforce) - [ **Braintrust to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/braintrust-to-slack) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Braintrust and Zendesk, answered ### ### What can start an automation from Braintrust? Any of Braintrust's 2 triggers in the catalog, including New Event and New Project. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Braintrust? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Braintrust? Yes. When something happens in Zendesk, your agent can act in Braintrust too. This page covers both directions: Zendesk's triggers and Braintrust's actions are listed here as well. ### ### Do I have to build a connector for Braintrust or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Braintrust and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.