--- title: "Connect BlueSuite and Request Tracker (RT) - APIANT.ai" description: "When \"New Invoice\" fires in BlueSuite, your agent runs \"Create Ticket\" in Request Tracker (RT)." canonical: "https://apiant.ai/connect/bluesuite-to-request-tracker-rt" --- # Connect BlueSuite and Request Tracker (RT) When **New Invoice** fires in [BlueSuite](https://apiant.ai/connections/bluesuite), your agent runs **Create Ticket** in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), or **Ticket Created** in Request Tracker (RT) to **Add contact** in BlueSuite. Describe the whole flow and it is built, tested on every scenario and kept running. BlueSuite **7** triggers BlueSuite **17** actions Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want BlueSuite and Request Tracker (RT) to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What BlueSuite and Request Tracker (RT) can do together ### From BlueSuite to Request Tracker (RT) - When **New Invoice** in BlueSuite then **Create Ticket** in Request Tracker (RT) - When **New Job** in BlueSuite then **Update ticket** in Request Tracker (RT) ### From Request Tracker (RT) to BlueSuite - When **Ticket Created** in Request Tracker (RT) then **Add contact** in BlueSuite - When **Ticket Status Changed** in Request Tracker (RT) then **Add invoice** in BlueSuite Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with BlueSuite and Request Tracker (RT) ## Triggers and actions 10 triggers · 36 actions - Trigger **Invoice Paid** Triggers when a BlueSuite invoice is moved to Paid. - Trigger **Invoice Sent** Triggers when an invoice in your BlueSuite workspace is moved to Sent, returning the invoice. - Trigger **New Invoice** Triggers when a new invoice is created in your BlueSuite workspace. - Trigger **New Job** Triggers when a new job is created in BlueSuite. - Trigger **New or Updated Request** Triggers when a request is created or updated in BlueSuite, depending on the event you choose. - Trigger **New Quote** Triggers when a new quote is created in BlueSuite. - Trigger **Quote Accepted** Triggers when a quote is accepted in BlueSuite. - Action **Add contact** Creates a new contact (a person or company) in your BlueSuite workspace and returns the created contact. - Action **Add event** Creates an appointment, task or calendar event in BlueSuite, optionally linked to a job or request and assigned to team members. - Action **Add invoice** Creates a one-off invoice in BlueSuite, optionally linked to a contact, property, job or quote, with line items. Creating an invoice does not send it to the client. - Action **Add job** Creates a new job in BlueSuite, optionally linked to a contact, property, request or quote, with line items, pricing and billing settings. - Action **Add payment** Records a payment or deposit against an invoice or quote in BlueSuite. - Action **Add quote** Creates a quote in BlueSuite for a contact, with line items and pricing. Creating a quote does not send it to the customer. - Action **Get contact** Returns a single BlueSuite contact by its ID, including its details and custom field values. - Action **Get event** Returns a single BlueSuite event, appointment, task or visit by its ID. - Action **Get invoice** Returns a single BlueSuite invoice by its ID, including line items, payment and balance information. - Action **Get job** Returns a single BlueSuite job by its ID, with all of its details including line items, status and custom fields. - Action **Get quote** Returns a single BlueSuite quote by its ID, including its line items, pricing, status and custom fields. - Action **List contacts** Returns the contacts (people and companies) in your BlueSuite workspace, optionally filtered by search text, contact type, owner or tags. - Action **List invoices** Returns the invoices in your BlueSuite workspace, optionally filtered by search text, contact, job, tags or excluded statuses. - Action **List jobs** Returns the jobs in your BlueSuite workspace, optionally filtered by contact, quote, status, tags or search text. - Action **List quotes** Returns quotes in your BlueSuite workspace, optionally filtered by contact, status, tags or search text. - Action **Update contact** Updates an existing BlueSuite contact's name, contact details, company, type, owner and custom fields. Fields left blank are not changed. - Action **Update job** Updates an existing BlueSuite job: its client, pricing, line items, billing settings, or status (complete, cancel, or reopen). Fields left blank are not changed. - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. ## Each app on its own - [ **BlueSuite** BlueSuite is an all-in-one business platform for home service pros.](https://apiant.ai/connections/bluesuite) - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) Reviews ## What our customers say ## More from BlueSuite - [ **BlueSuite to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/bluesuite-to-hubspot) - [ **BlueSuite to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/bluesuite-to-salesforce) - [ **BlueSuite to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/bluesuite-to-slack) - [ **BlueSuite to Google Sheets** Google Sheets](https://apiant.ai/connect/bluesuite-to-google-sheets) - [ **BlueSuite to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/bluesuite-to-gmail) - [ **BlueSuite to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/bluesuite-to-google-calendar) ## More into Request Tracker (RT) - [ **HubSpot to Request Tracker (RT)** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-request-tracker-rt) - [ **Google Sheets to Request Tracker (RT)** Google Sheets](https://apiant.ai/connect/google-sheets-to-request-tracker-rt) - [ **Gmail to Request Tracker (RT)** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-request-tracker-rt) - [ **Google Calendar to Request Tracker (RT)** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-request-tracker-rt) - [ **Google Drive to Request Tracker (RT)** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-request-tracker-rt) - [ **Mailchimp to Request Tracker (RT)** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-request-tracker-rt) Questions ## BlueSuite and Request Tracker (RT), answered ### ### What can start an automation from BlueSuite? Any of BlueSuite's 7 triggers in the catalog, including New Invoice, New Job, New or Updated Request and New Quote. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Request Tracker (RT) when something happens in BlueSuite? Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Request Tracker (RT) to BlueSuite? Yes. When something happens in Request Tracker (RT), your agent can act in BlueSuite too. This page covers both directions: Request Tracker (RT)'s triggers and BlueSuite's actions are listed here as well. ### ### Do I have to build a connector for BlueSuite or Request Tracker (RT)? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use BlueSuite and Request Tracker (RT) without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.