Connect Blueshift and Fluent Support

Both apps 31Blueshift 19Fluent Support 12

• Trigger
  Campaign Execution Status

  Triggers when a Blueshift campaign's status changes (for example launched, paused or completed).

• Trigger
  New Campaign Activity

  Triggers when a customer has new Blueshift campaign activity, such as a send, open or click.

• Action
  Add campaign

  Creates a one-time or event-triggered campaign with a single message trigger, optionally launching it immediately.

• Action
  Add events in bulk

  Sends up to 30 customer events to Blueshift in a single call, such as purchases, views or custom events.

• Action
  Add user to list

  Adds a single user, identified by email or customer ID, to a Blueshift custom user list.

• Action
  Create Catalog

  Creates a new product catalog in Blueshift and returns its UUID.

• Action
  Delete a Customer

  Deletes a customer profile from Blueshift by email or customer ID.

• Action
  Get catalog

  Returns the details of one catalog, including its name, type, upload method, update frequency, column mappings and when it was last processed.

• Action
  Get customer

  Returns a Blueshift customer's full profile, including contact details, engagement metrics and custom attributes, looked up by the customer's UUID.

• Action
  List campaigns

  Returns the campaigns in your Blueshift account, optionally filtered by name, author, creation or start date, status, type and archived status.

• Action
  List catalogs

  Returns all catalogs in your Blueshift account, including each catalog's UUID, name, item count, status and archived flag.

• Action
  List email templates

  Returns the email templates in your Blueshift account, optionally filtered by name, archived status or editor type.

• Action
  List segments

  Returns the segments in your Blueshift account, optionally filtered by name and archived status.

• Action
  Merge Customers

  Merges two Blueshift customer profiles into one customer ID.

• Action
  Remove user from list

  Removes a single user, identified by email or customer ID, from a Blueshift custom user list.

• Action
  Send an Event

  Sends a customer event to Blueshift, authenticated with your Event API Key.

• Action
  Track Customer Start

  Resumes Blueshift tracking for a previously forgotten customer.

• Action
  Track Customer Stop

  Stops Blueshift from tracking a customer (forget the customer).

• Action
  Trigger Campaign

  Triggers an API-triggered Blueshift campaign for one recipient.

• Trigger
  New Customer

  Triggers when a new customer is added in Fluent Support.

• Trigger
  New Ticket

  Triggers when a new support ticket is created in Fluent Support.

• Action
  Add Tag to Ticket

  Adds an existing tag to a Fluent Support ticket.

• Action
  Close Ticket

  Closes a Fluent Support ticket.

• Action
  Create Customer

  Creates a new customer in Fluent Support with their name, email, contact details and an optional note.

• Action
  Create Ticket

  Creates a new support ticket in Fluent Support for an existing customer.

• Action
  Get Ticket

  Returns a Fluent Support ticket with its customer, responses and details.

• Action
  List Customers

  Returns the customers in your Fluent Support help desk, optionally filtered by a search term.

• Action
  List Tickets

  Returns support tickets from Fluent Support, optionally matching a search term.

• Action
  Reopen Ticket

  Reopens a closed Fluent Support ticket.

• Action
  Reply to Ticket

  Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket.

• Action
  Update Ticket

  Updates one property of a ticket — its priority, customer priority, assigned agent or product.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.