--- title: "Connect Biyo POS and Zendesk - APIANT.ai" description: "When \"New Category\" fires in Biyo POS, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/biyo-pos-to-zendesk" --- # Connect Biyo POS and Zendesk When **New Category** fires in [Biyo POS](https://apiant.ai/connections/biyo-pos), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Create Terminal** in Biyo POS. Describe the whole flow and it is built, tested on every scenario and kept running. Biyo POS **5** triggers Biyo POS **5** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Biyo POS and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Biyo POS and Zendesk can do together ### From Biyo POS to Zendesk - When **New Category** in Biyo POS then **Add Comment to Ticket** in Zendesk - When **New Product** in Biyo POS then **Create Ticket** in Zendesk ### From Zendesk to Biyo POS - When **New Messaging Conversation** in Zendesk then **Create Terminal** in Biyo POS - When **New Ticket** in Zendesk then **Find Product** in Biyo POS Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Biyo POS and Zendesk ## Triggers and actions 8 triggers · 23 actions - Trigger **New Category** Triggers when a new category is added to your Biyo POS account. - Trigger **New Product** Triggers when a new active product is added in Biyo POS. - Trigger **New Store** Triggers when a new store is added to your Biyo POS account. - Trigger **New Tax Rate** Triggers when a new tax rate is added to your Biyo POS account. - Trigger **New Terminal** Triggers when a new POS terminal (register or kiosk) is added to your Biyo POS account. - Action **Create Terminal** Registers a new POS terminal in one of your Biyo stores and returns the created terminal. - Action **Find Product** Finds active products whose name contains the search text or whose barcode matches it exactly. - Action **Find Store** Finds a store (location) on your Biyo account by its name. - Action **Find Tax Rate** Finds a tax rate in your Biyo POS account by its name and returns its id and percentage. - Action **Find Terminal** Finds a POS terminal (register or kiosk) by its name and returns its details. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Biyo POS** Biyo POS is a point-of-sale system designed to streamline sales, inventory, and customer management for...](https://apiant.ai/connections/biyo-pos) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Biyo POS - [ **Biyo POS to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/biyo-pos-to-hubspot) - [ **Biyo POS to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/biyo-pos-to-salesforce) - [ **Biyo POS to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/biyo-pos-to-slack) - [ **Biyo POS to Google Sheets** Google Sheets](https://apiant.ai/connect/biyo-pos-to-google-sheets) - [ **Biyo POS to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/biyo-pos-to-gmail) - [ **Biyo POS to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/biyo-pos-to-google-calendar) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Biyo POS and Zendesk, answered ### ### What can start an automation from Biyo POS? Any of Biyo POS's 5 triggers in the catalog, including New Category, New Product, New Store and New Tax Rate. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Biyo POS? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Biyo POS? Yes. When something happens in Zendesk, your agent can act in Biyo POS too. This page covers both directions: Zendesk's triggers and Biyo POS's actions are listed here as well. ### ### Do I have to build a connector for Biyo POS or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Biyo POS and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.