# Connect Bitly to Support Board When **New Bitlink in Group** fires in [Bitly](https://apiant.ai/connections/bitly), your agent runs **Send Message** in [Support Board](https://apiant.ai/connections/support-board). Describe the whole flow and it is built, tested on every scenario and kept running. Bitly **8** triggers Bitly **25** actions Support Board **36** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Bitly and Support Board to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Bitly can start in Support Board - When **New Bitlink in Group** in Bitly then **Send Message** in Support Board - When **New Branded Short Domain** in Bitly then **Update Message** in Support Board Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Bitly and Support Board ## Triggers and actions 8 triggers · 61 actions - Trigger **New Bitlink in Group** Triggers when a new Bitlink appears in the group. - Trigger **New Branded Short Domain** Triggers when a new branded short domain is added. - Trigger **New Channel** Triggers when a new channel is created. - Trigger **New Group** Triggers when a new group is created. - Trigger **New Organization** Triggers when a new organization is created. - Trigger **New QR Code in Group** Triggers when a new QR code appears in the group. - Trigger **New Sorted Bitlink in Group** Triggers when a new Bitlink appears in the group's sorted ranking. - Trigger **New Tag in Group** Triggers when a new tag appears in the group. - Action **Add Custom Bitlink** create a custom (branded) Bitlink - Action **Bulk update bitlinks** bulk update Bitlinks in a group - Action **Create an inline CSV export for a group** create an inline CSV export for a group - Action **Create Bitlink** Shortens a long URL into a Bitlink. Optionally set a title and a branded custom domain. - Action **Delete a Bitlink** delete a Bitlink - Action **Expand Bitlink** Returns the long destination URL for a Bitlink ID. - Action **Generate a static QR Code image** generate a static QR code image - Action **Get Group Limit Usage** Returns a Bitly group's current feature limit usage, with the count used for each limit. - Action **Get Plan Limits** Returns all plan limits and their current usage counts for a Bitly organization. - Action **Get Platform Limits** Returns the organization's platform limits and current usage counts per API endpoint. - Action **Get QR Code Image** Fetches a QR code's rendered image by QR code ID. The image is saved to APIANT temporary storage and returned as a file reference, so it can be emailed, uploaded or attached in a later step. An error occurs if the QR code is not found. - Action **Get Top Links and QR Codes by Engagement** Returns a group's top-performing bitlinks and decoupled QR codes ranked by engagement count over a chosen reporting window. - Action **Retrieve Bitlink** Fetches the details of a single Bitlink by its ID. - Action **Retrieve Custom Bitlink** Returns the Bitlink that a custom (branded) short link points to, along with that Bitlink's details — destination URL, title, tags, and created timestamp. An error occurs if the custom Bitlink is not found. - Action **Retrieve Group** Fetches a single Bitly group (workspace) by its GUID, returning the group's name, organization, role, status, and branded short domains. An error occurs if the group is not found. - Action **Retrieve Group Preferences** Fetches the preferences for a single Bitly group (workspace) by its GUID, returning the group's default short domain. An error occurs if the group is not found. - Action **Retrieve Organization** Fetches a single Bitly organization by its GUID, returning the organization's name, subscription tier, role, status, and branded short domains. An error occurs if the organization is not found. - Action **Retrieve QR Code** Returns the details of a single QR code by its ID — title, the Bitlink and destination URLs it encodes, its type, tags, and created/updated timestamps. This returns the QR code's information only, not the scannable image file; use Get QR Code Image for that. An error occurs if the QR code is not found. - Action **Retrieve User** Returns the Bitly user account the connection is authenticated as, including its login, name, email addresses, activity flags and default group. - Action **Shorten a Link** shorten a long URL into a Bitlink - Action **Update a Group** update a group - Action **Update a QR Code** update a QR code - Action **Update a User** update the authenticated user - Action **Update Bitlink** Updates a Bitlink's title, tags, or archived state. - Action **Update Group Preferences** update group preferences - Action **Add Conversation** Creates a new conversation. - Action **Add Note** Adds a new note to a conversation. - Action **Add User** Create a new user in Support Board. - Action **Delete Message** Deletes an existing message. - Action **Delete Note** Deletes a note from a conversation. - Action **Delete User** Deletes a user and all linked conversations and messages. - Action **Delete Users** Deletes multiple users and all linked conversations and messages. - Action **Direct Message** Sends a direct chat message. - Action **Get Agents in Conversation** Returns an array with all the agents with at least one message in the conversation. - Action **Get Conversation** Returns a conversation and the messages of the conversation. - Action **Get Conversations** Returns all the conversations. Each conversation includes the last message of the conversation. - Action **Get External Setting** Returns an external setting. External settings are saved on a dedicated database row. - Action **Get Last Agent in Conversation** Returns the last agent who answered a conversation. - Action **Get Last Message** Returns the last message in a conversation. - Action **Get Multi Setting** Returns a subsetting of another setting. - Action **Get New Conversations** Returns the conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation. - Action **Get New Messages** Returns the messages of a conversation created after the given date/ID. - Action **Get New User Conversations** Returns the user conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation. - Action **Get Notes** Returns the internal notes of a conversation. - Action **Get Setting** Returns a setting saved in the Settings area. - Action **Get Settings** Returns an array with all the settings. - Action **Get User** Returns one user's details (name, email, type, extra details) by user ID via api.php function=get-user; returns false when the user does not exist. - Action **Get User Conversations** Returns the conversations of a user. Each conversation includes the last message of the conversation. - Action **Google Translate** Translates multiple strings via Google Translate. - Action **Login** Logins a user or agent. A user can log in in two ways: via email and password, or via user ID and token. The last value of the response is the encrypted login data ready to be stored in the sb-login cookie. Use the function SBF.loginCookie(response[1]); to store it. Returns false if login is unsuccessful. - Action **Push Notification** Sends a Push notification to an agent, a group of agents, or all agents. Push notifications must be enabled in the settings area. - Action **Search Conversations** Returns the conversations matching the search. - Action **Search User Conversations** Returns the conversations of the given user ID that matches the search terms. - Action **Send Message** Adds a new message to an existing conversation. - Action **Telegram Send Message** Sends a message to Telegram. - Action **Update Conversation Agent** Assigns or update the agent assigned to a conversation. - Action **Update Conversation Department** Updates the department of a conversation. - Action **Update Conversation Status** Updates the status code of a conversation. - Action **Update Message** Updates an existing message. - Action **Update User** Updates the details of an existing user. - Action **WhatsApp Send Message** Sends a message to a WhatsApp number. ## Each app on its own - [ **Bitly** Bitly is a link-management platform for shortening, branding, and tracking URLs.](https://apiant.ai/connections/bitly) - [ **Support Board** Support Board is a communication and chat platform powered by artificial intelligence-driven chatbots.](https://apiant.ai/connections/support-board) Reviews ## What our customers say ## More from Bitly - [ **Bitly to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/bitly-to-hubspot) - [ **Bitly to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/bitly-to-salesforce) - [ **Bitly to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/bitly-to-mailchimp) - [ **Bitly to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/bitly-to-stripe) - [ **Bitly to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/bitly-to-shopify) - [ **Bitly to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/bitly-to-quickbooks-online) ## More into Support Board - [ **HubSpot to Support Board** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-support-board) - [ **Salesforce to Support Board** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-support-board) - [ **Slack to Support Board** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-support-board) - [ **Google Sheets to Support Board** Google Sheets](https://apiant.ai/connect/google-sheets-to-support-board) - [ **Gmail to Support Board** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-support-board) - [ **Google Calendar to Support Board** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-support-board) Questions ## Bitly and Support Board, answered ### ### What can start an automation from Bitly? Any of Bitly's 8 triggers in the catalog, including New Bitlink in Group, New Branded Short Domain, New Channel and New Group. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Support Board when something happens in Bitly? Any of Support Board's 36 actions, including Send Message, Update Conversation Agent, Update Conversation Department and Update Conversation Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Support Board to Bitly? Support Board has no triggers in the catalog today, so automations start in Bitly. If you need the other direction, ask: your agent reads Support Board's API documentation and adds it. ### ### Do I have to build a connector for Bitly or Support Board? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.