--- title: "Connect Birdeye and Commune - APIANT.ai" description: "When \"New Contact\" fires in Birdeye, your agent runs \"Send Direct Message\" in Commune." canonical: "https://apiant.ai/connect/birdeye-to-commune" --- # Connect Birdeye and Commune When **New Contact** fires in [Birdeye](https://apiant.ai/connections/birdeye), your agent runs **Send Direct Message** in [Commune](https://apiant.ai/connections/commune), or **Challenge Completed** in Commune to **Add Ticket Comment** in Birdeye. Describe the whole flow and it is built, tested on every scenario and kept running. Birdeye **4** triggers Birdeye **18** actions Commune **10** triggers Commune **9** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Birdeye and Commune to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Birdeye and Commune can do together ### From Birdeye to Commune - When **New Contact** in Birdeye then **Send Direct Message** in Commune - When **New Lead** in Birdeye then **Create Post** in Commune ### From Commune to Birdeye - When **Challenge Completed** in Commune then **Add Ticket Comment** in Birdeye - When **New Attendee** in Commune then **Update Ticket** in Birdeye Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Birdeye and Commune ## Triggers and actions 14 triggers · 27 actions - Trigger **New Contact** Triggers when a new customer contact is added in Birdeye. - Trigger **New Lead** Triggers when a new lead is added in Birdeye. - Trigger **New Ticket** Triggers when a new ticket is created in Birdeye. - Trigger **Survey Completed** Triggers when a customer submits a response to a survey. - Action **Add Ticket Comment** Adds a comment to a ticket. - Action **Delete Tag** Deletes a review tag from the account. - Action **Get Business** Returns the profile of a business or location. - Action **Get Contact Activity Log** Returns a contact's activity history, such as review requests sent and reviews written. - Action **Get Dashboard Data** Returns review count, average rating, sentiment and benchmark figures for a business. - Action **Get Listing** Returns the listing details of a location. - Action **Get Review Summary** Returns review counts by source and by rating for a business. - Action **Get Survey** Returns a survey with its pages and questions. - Action **Get User** Returns the details of a Birdeye user. - Action **List Competitors** Returns the competitors tracked for a business. - Action **List Contacts** Returns the contacts of a business, most recently active first. - Action **List Employees** Returns the employees of a business. - Action **List Locations** Returns the locations (child businesses) under an enterprise account. - Action **List Survey Responses** Returns the responses submitted to a survey. - Action **List Surveys** Returns the surveys of a business. - Action **List Tags** Returns the review tags in the account. - Action **Search Businesses** Searches the businesses under an account by name or number. - Action **Update Ticket** Updates a ticket's status or assignee. - Trigger **Challenge Completed** Triggers when a user completes the selected challenge in your Commune community. - Trigger **Comment Edited** Triggers when a comment is edited after it was posted. - Trigger **Comment Moderated** Triggers when a comment is moderated to "Show to Poster/Admin only" visibility in your Commune community. - Trigger **New Attendee** Triggers when a new attendee registers for the selected Commune event. - Trigger **New Comment** Triggers when a new comment is posted in your Commune community, optionally limited to one post, commenter, box or category. - Trigger **New Event Created** Triggers when a new event is created in your Commune community. - Trigger **New Post** Triggers when a new post is created in your Commune community. - Trigger **New User** Triggers when a new user joins your Commune community. - Trigger **User Account Deactivation** Triggers when a community member's account is deactivated (the user resigns or is removed). - Trigger **User Added to Group** Triggers when a user is added to the selected Commune group. - Action **Create Group** Creates a new group in your Commmune community. - Action **Create Post** Creates a new post in a Commune box and category, authored as the chosen user. - Action **Deactivate User’s Account** Deactivates (removes) one or more user accounts from your Commune community. - Action **Find User** Finds community users by email address, optionally narrowed by creation date, resigned status or admin role. Returns the matching users and the first match. - Action **Generate Invitation Link** Creates member invitation links for one or more email addresses in your Commune community. - Action **Give Badge** Gives a badge to a community member. Only badges in the "Specific users" category can be given. - Action **Give Points** Adds points to one or more community members. By default the points count toward both their total earned and available points. - Action **Remove User From Group** Removes one or more users from a group. Any badge tied to that group is removed from those users too. - Action **Send Direct Message** Sends a direct message from the community admin to a user. ## Each app on its own - [ **Birdeye** Birdeye is an all-in-one customer experience platform.](https://apiant.ai/connections/birdeye) - [ **Commune** Commune is the no-code customer success platform that boosts customer engagement and reduces time and...](https://apiant.ai/connections/commune) Reviews ## What our customers say ## More from Birdeye - [ **Birdeye to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/birdeye-to-hubspot) - [ **Birdeye to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/birdeye-to-salesforce) - [ **Birdeye to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/birdeye-to-slack) - [ **Birdeye to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/birdeye-to-google-sheets) - [ **Birdeye to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/birdeye-to-gmail) - [ **Birdeye to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/birdeye-to-google-calendar) ## More into Commune - [ **ActiveCampaign to Commune** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-commune) - [ **Airtable to Commune** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-commune) - [ **Asana to Commune** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-commune) - [ **ClickUp to Commune** ClickUp is an all-in-one app to plan, track, and manage your work in a beautifully intuitive environment.](https://apiant.ai/connect/clickup-to-commune) - [ **Brevo to Commune** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/brevo-to-commune) - [ **Calendly to Commune** Calendly is a scheduling automation platform for eliminating the back-and-forth emails to find the perfect...](https://apiant.ai/connect/calendly-to-commune) Questions ## Birdeye and Commune, answered ### ### What can start an automation from Birdeye? Any of Birdeye's 4 triggers in the catalog, including New Contact, New Lead, New Ticket and Survey Completed. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Commune when something happens in Birdeye? Any of Commune's 9 actions, including Create Group, Create Post, Send Direct Message and Deactivate User’s Account. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Commune to Birdeye? Yes. When something happens in Commune, your agent can act in Birdeye too. This page covers both directions: Commune's triggers and Birdeye's actions are listed here as well. ### ### Do I have to build a connector for Birdeye or Commune? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Birdeye and Commune without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.