--- title: "Connect BigML and Help Scout - APIANT.ai" description: "When \"New project\" fires in BigML, your agent runs \"Add Customer Email\" in Help Scout, or \"New Conversation\" in Help Scout to \"List Datasets\" in BigML." canonical: "https://apiant.ai/connect/bigml-to-help-scout" --- # Connect BigML and Help Scout When **New project** fires in [BigML](https://apiant.ai/connections/bigml), your agent runs **Add Customer Email** in [Help Scout](https://apiant.ai/connections/help-scout), or **New Conversation** in Help Scout to **List Datasets** in BigML. Describe the whole flow and it is built, tested on every scenario and kept running. BigML **1** trigger BigML **4** actions Help Scout **4** triggers Help Scout **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want BigML and Help Scout to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) BigML holds the projects, datasets and models your data team works on, while Help Scout holds the conversations your support team answers. Joining them lets a new BigML project reach the right Help Scout inbox, and lets an incoming Help Scout conversation pull model or dataset details from BigML before anyone replies. Example flows ## What BigML and Help Scout can do together ### From BigML to Help Scout - When **New project** in BigML then **Add Customer Email** in Help Scout - When **New project** in BigML then **Create Customer** in Help Scout ### From Help Scout to BigML - When **New Conversation** in Help Scout then **List Datasets** in BigML - When **New Customer** in Help Scout then **List Models** in BigML Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with BigML and Help Scout ## Triggers and actions 5 triggers ยท 23 actions - Trigger **New project** Triggered when a new project is created in BigML. Polls the BigML projects list endpoint and emits each project, deduplicated by its resource id. - Action **Get Resource Status** Retrieve a BigML resource by id (source/dataset/model/prediction) to poll its status and read results. - Action **List Datasets** List BigML datasets, optionally filtered/paginated. - Action **List Models** List BigML models, optionally filtered/paginated. - Action **List Sources** List BigML sources, optionally filtered/paginated. - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. ## Each app on its own - [ **BigML** BigML is a machine learning platform for building, evaluating, and running predictive models.](https://apiant.ai/connections/bigml) - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) Reviews ## What our customers say ## More from BigML - [ **BigML to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/bigml-to-hubspot) - [ **BigML to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/bigml-to-salesforce) - [ **BigML to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/bigml-to-slack) - [ **BigML to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/bigml-to-mailchimp) - [ **BigML to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/bigml-to-shopify) - [ **BigML to QuickBooks Online** QuickBooks Online accounting โ€” manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/bigml-to-quickbooks-online) ## More into Help Scout - [ **ActiveCampaign to Help Scout** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-help-scout) - [ **Beanstalk to Help Scout** Beanstalk is a code hosting and deployment workflow tool for Git and Subversion.](https://apiant.ai/connect/beanstalk-to-help-scout) - [ **Caspio to Help Scout** Caspio is a low-code database platform for building online database applications.](https://apiant.ai/connect/caspio-to-help-scout) - [ **Cliniko to Help Scout** Cliniko is a practice management platform โ€” manage patients, appointments, invoices, contacts, and...](https://apiant.ai/connect/cliniko-to-help-scout) - [ **CNBC to Help Scout** Get the latest business news, stock market, financial and earnings stories from CNBC's public RSS feeds.](https://apiant.ai/connect/cnbc-to-help-scout) - [ **FreeAgent to Help Scout** FreeAgent is cloud accounting software for small businesses and freelancers โ€” manage contacts, invoices...](https://apiant.ai/connect/freeagent-to-help-scout) Questions ## BigML and Help Scout, answered ### ### Can a Help Scout conversation show whether a BigML model is ready? Yes. On a new Help Scout conversation the agent can list your BigML models and read a resource status by id, then write what it found into an internal note on that conversation. ### ### BigML only offers a new project trigger. Is that enough to work with? It is. A new BigML project can drive Help Scout actions such as adding an internal note to a linked conversation or listing users and mailboxes, and every Help Scout trigger can read back from BigML. ### ### What can start an automation from BigML? Any of BigML's 1 trigger in the catalog, including New project. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Help Scout when something happens in BigML? Any of Help Scout's 19 actions, including Create Note, List Users, Create Customer and Create Thread (Reply). Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Help Scout to BigML? Yes. When something happens in Help Scout, your agent can act in BigML too. This page covers both directions: Help Scout's triggers and BigML's actions are listed here as well. ### ### Do I have to build a connector for BigML or Help Scout? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use BigML and Help Scout without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.