--- title: "Connect Better Uptime and incident.io - APIANT.ai" description: "When \"New incident\" fires in Better Uptime, your agent runs \"Add incident update\" in incident.io." canonical: "https://apiant.ai/connect/better-uptime-to-incident-io" --- # Connect Better Uptime and incident.io When **New incident** fires in [Better Uptime](https://apiant.ai/connections/better-uptime), your agent runs **Add incident update** in [incident.io](https://apiant.ai/connections/incident-io), or **New Incident** in incident.io to **Add incident** in Better Uptime. Describe the whole flow and it is built, tested on every scenario and kept running. Better Uptime **1** trigger Better Uptime **10** actions incident.io **1** trigger incident.io **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Better Uptime and incident.io to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Better Uptime and incident.io can do together ### From Better Uptime to incident.io - When **New incident** in Better Uptime then **Add incident update** in incident.io - When **New incident** in Better Uptime then **Create Incident** in incident.io ### From incident.io to Better Uptime - When **New Incident** in incident.io then **Add incident** in Better Uptime - When **New Incident** in incident.io then **Get incident** in Better Uptime Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Better Uptime and incident.io ## Triggers and actions 2 triggers · 21 actions - Trigger **New incident** Polling trigger for new incidents. - Action **Add heartbeat** Create a heartbeat. - Action **Add incident** Create an incident. - Action **Add monitor** Create a monitor. - Action **Delete monitor** Delete a monitor. - Action **Get incident** Get an incident by id. - Action **Get monitor** Get a monitor by id. - Action **List heartbeats** List heartbeats. - Action **List incidents** List incidents. - Action **List monitors** List monitors (paginated). - Action **Update monitor** Update a monitor. - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. - Action **Update incident** Edits an existing incident's name, summary, severity, status, call link, Slack channel name, custom fields, role assignments or timestamps. Only the values you provide are changed. ## Each app on its own - [ **Better Uptime** Uptime and incident monitoring service that checks websites, APIs, and servers, alerts on-call teams, and...](https://apiant.ai/connections/better-uptime) - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) Reviews ## What our customers say ## More from Better Uptime - [ **Better Uptime to smartQ** smartQ is an online visual ticket board for workflow management and team collaboration based on Kanban.](https://apiant.ai/connect/better-uptime-to-smartq) - [ **Better Uptime to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/better-uptime-to-hubspot) - [ **Better Uptime to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/better-uptime-to-salesforce) - [ **Better Uptime to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/better-uptime-to-slack) - [ **Better Uptime to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/better-uptime-to-google-sheets) - [ **Better Uptime to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/better-uptime-to-gmail) ## More into incident.io - [ **HubSpot to incident.io** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-incident-io) - [ **Google Sheets to incident.io** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-incident-io) - [ **Gmail to incident.io** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-incident-io) - [ **Google Calendar to incident.io** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-incident-io) - [ **Google Drive to incident.io** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-incident-io) - [ **ActiveCampaign to incident.io** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-incident-io) Questions ## Better Uptime and incident.io, answered ### ### What can start an automation from Better Uptime? Any of Better Uptime's 1 trigger in the catalog, including New incident. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in incident.io when something happens in Better Uptime? Any of incident.io's 11 actions, including Create Incident, Update incident, Add follow-up and Add incident update. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from incident.io to Better Uptime? Yes. When something happens in incident.io, your agent can act in Better Uptime too. This page covers both directions: incident.io's triggers and Better Uptime's actions are listed here as well. ### ### Do I have to build a connector for Better Uptime or incident.io? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Better Uptime and incident.io without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.