# Connect Better Stack and ManageEngine ServiceDesk Plus Cloud When **New Monitor Status Change** fires in [Better Stack](https://apiant.ai/connections/better-stack), your agent runs **Add request task** in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), or **New Problem** in ManageEngine ServiceDesk Plus Cloud to **Add Incident Comment** in Better Stack. Describe the whole flow and it is built, tested on every scenario and kept running. Better Stack **3** triggers Better Stack **13** actions ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Better Stack and ManageEngine ServiceDesk Plus Cloud to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Better Stack and ManageEngine ServiceDesk Plus Cloud can do together ### From Better Stack to ManageEngine ServiceDesk Plus Cloud - When **New Monitor Status Change** in Better Stack then **Add request task** in ManageEngine ServiceDesk Plus Cloud - When **New or Updated Incident** in Better Stack then **Add request note** in ManageEngine ServiceDesk Plus Cloud ### From ManageEngine ServiceDesk Plus Cloud to Better Stack - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Add Incident Comment** in Better Stack - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Add Heartbeat** in Better Stack Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Better Stack and ManageEngine ServiceDesk Plus Cloud ## Triggers and actions 5 triggers · 28 actions - Trigger **New Monitor Status Change** Fires when a monitor's status changes (up/down). - Trigger **New or Updated Incident** Triggers when new incidents are created, or when existing incidents are updated. - Trigger **On-Call Contact Changed** Triggers when an on-call contact changes. - Action **Acknowledge Incident** Acknowledges an incident. - Action **Add Heartbeat** Create a new heartbeat check. - Action **Add Incident Comment** Adds a comment to an incident. - Action **Add Monitor** Create a new uptime monitor. - Action **Create Incident** Creates an incident that notifies the team. - Action **Delete Heartbeat** Remove a heartbeat check by id. - Action **Delete Monitor** Delete an uptime monitor by id. - Action **Find Incident** Finds an Incident. - Action **Find On-Call Contact** Finds On-Call Contact. Supports time lookup. - Action **Get Monitor** Retrieve a single monitor by id. - Action **List Monitors** List all uptime monitors. - Action **Resolve Incident** Resolves an incident. - Action **Update Monitor** Update an existing monitor's settings. - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add problem** Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. ## Each app on its own - [ **Better Stack** Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling.](https://apiant.ai/connections/better-stack) - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) Reviews ## What our customers say ## More from Better Stack - [ **Better Stack to PagerDuty** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connect/better-stack-to-pagerduty) - [ **Better Stack to Telegram** Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.](https://apiant.ai/connect/better-stack-to-telegram) - [ **Better Stack to Vdocipher** Video hosting platform with DRM encryption, watermarking, and APIs to prevent piracy of streamed video...](https://apiant.ai/connect/better-stack-to-vdocipher) - [ **Better Stack to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/better-stack-to-hubspot) - [ **Better Stack to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/better-stack-to-slack) - [ **Better Stack to Google Sheets** Google Sheets](https://apiant.ai/connect/better-stack-to-google-sheets) ## More into ManageEngine ServiceDesk Plus Cloud - [ **HubSpot to ManageEngine ServiceDesk Plus Cloud** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-manageengine-servicedesk-plus-cloud) - [ **Google Sheets to ManageEngine ServiceDesk Plus Cloud** Google Sheets](https://apiant.ai/connect/google-sheets-to-manageengine-servicedesk-plus-cloud) - [ **Gmail to ManageEngine ServiceDesk Plus Cloud** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-manageengine-servicedesk-plus-cloud) - [ **Google Calendar to ManageEngine ServiceDesk Plus Cloud** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-manageengine-servicedesk-plus-cloud) - [ **Google Drive to ManageEngine ServiceDesk Plus Cloud** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-manageengine-servicedesk-plus-cloud) - [ **Mailchimp to ManageEngine ServiceDesk Plus Cloud** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-manageengine-servicedesk-plus-cloud) Questions ## Better Stack and ManageEngine ServiceDesk Plus Cloud, answered ### ### What can start an automation from Better Stack? Any of Better Stack's 3 triggers in the catalog, including New Monitor Status Change, New or Updated Incident and On-Call Contact Changed. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ManageEngine ServiceDesk Plus Cloud when something happens in Better Stack? Any of ManageEngine ServiceDesk Plus Cloud's 15 actions, including Create Request, Update problem, Update Request and Add problem. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ManageEngine ServiceDesk Plus Cloud to Better Stack? Yes. When something happens in ManageEngine ServiceDesk Plus Cloud, your agent can act in Better Stack too. This page covers both directions: ManageEngine ServiceDesk Plus Cloud's triggers and Better Stack's actions are listed here as well. ### ### Do I have to build a connector for Better Stack or ManageEngine ServiceDesk Plus Cloud? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.