# Connect Beetexting and HelpDesk When **New or Updated Contact** fires in [Beetexting](https://apiant.ai/connections/beetexting), your agent runs **Add Followers to Ticket** in [HelpDesk](https://apiant.ai/connections/helpdesk), or **New Message in a Ticket** in HelpDesk to **Send Message** in Beetexting. Describe the whole flow and it is built, tested on every scenario and kept running. Beetexting **1** trigger Beetexting **4** actions HelpDesk **2** triggers HelpDesk **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Beetexting and HelpDesk to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Beetexting and HelpDesk can do together ### From Beetexting to HelpDesk - When **New or Updated Contact** in Beetexting then **Add Followers to Ticket** in HelpDesk - When **New or Updated Contact** in Beetexting then **Add Tags to Ticket** in HelpDesk ### From HelpDesk to Beetexting - When **New Message in a Ticket** in HelpDesk then **Send Message** in Beetexting - When **New Ticket** in HelpDesk then **Create or Update Contact** in Beetexting Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Beetexting and HelpDesk ## Triggers and actions 3 triggers · 24 actions - Trigger **New or Updated Contact** Triggers when a contact is added in Beetexting or an existing contact's details change. - Action **Create or Update Contact** Creates a new Beetexting contact, or updates the existing contact with the same mobile number. - Action **Find Contact by Mobile Number** Finds a Beetexting contact by mobile number and returns its details. - Action **Get Message** Retrieves a Beetexting message by its ID, including sender, recipients, direction and time. - Action **Send Message** Sends a text message from one of your Beetexting numbers to one or more recipients. - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** ## Each app on its own - [ **Beetexting** Beetexting is a business text messaging app that sales and service teams use to build deeper, stronger...](https://apiant.ai/connections/beetexting) - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) Reviews ## What our customers say ## More from Beetexting - [ **Beetexting to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/beetexting-to-hubspot) - [ **Beetexting to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/beetexting-to-salesforce) - [ **Beetexting to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/beetexting-to-slack) - [ **Beetexting to Google Sheets** Google Sheets](https://apiant.ai/connect/beetexting-to-google-sheets) - [ **Beetexting to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/beetexting-to-gmail) - [ **Beetexting to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/beetexting-to-google-calendar) ## More into HelpDesk - [ **HubSpot to HelpDesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-helpdesk) - [ **Salesforce to HelpDesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-helpdesk) - [ **Slack to HelpDesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-helpdesk) - [ **Google Sheets to HelpDesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-helpdesk) - [ **Gmail to HelpDesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-helpdesk) - [ **Google Calendar to HelpDesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-helpdesk) Questions ## Beetexting and HelpDesk, answered ### ### What can start an automation from Beetexting? Any of Beetexting's 1 trigger in the catalog, including New or Updated Contact. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in HelpDesk when something happens in Beetexting? Any of HelpDesk's 20 actions, including Create Ticket, Create Upload Transaction, Update Agent and Update Canned Response. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from HelpDesk to Beetexting? Yes. When something happens in HelpDesk, your agent can act in Beetexting too. This page covers both directions: HelpDesk's triggers and Beetexting's actions are listed here as well. ### ### Do I have to build a connector for Beetexting or HelpDesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.