--- title: "Connect AzureADApplications and LiveAgent - APIANT.ai" description: "When \"New Application\" fires in AzureADApplications, your agent runs \"Add customer group\" in LiveAgent." canonical: "https://apiant.ai/connect/azureadapplications-to-liveagent" --- # Connect AzureADApplications and LiveAgent When **New Application** fires in [AzureADApplications](https://apiant.ai/connections/azureadapplications), your agent runs **Add customer group** in [LiveAgent](https://apiant.ai/connections/liveagent), or **New conversation** in LiveAgent to **Create Application** in AzureADApplications. Describe the whole flow and it is built, tested on every scenario and kept running. AzureADApplications **1** trigger AzureADApplications **7** actions LiveAgent **3** triggers LiveAgent **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want AzureADApplications and LiveAgent to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What AzureADApplications and LiveAgent can do together ### From AzureADApplications to LiveAgent - When **New Application** in AzureADApplications then **Add customer group** in LiveAgent - When **New Application** in AzureADApplications then **List conversation messages** in LiveAgent ### From LiveAgent to AzureADApplications - When **New conversation** in LiveAgent then **Create Application** in AzureADApplications - When **New Customer** in LiveAgent then **Update Application** in AzureADApplications Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with AzureADApplications and LiveAgent ## Triggers and actions 4 triggers · 14 actions - Trigger **New Application** Triggers when a new app registration is created in your Microsoft Entra ID directory. - Action **Create Application** Registers a new application in your Microsoft Entra ID directory and returns its object ID and application (client) ID. - Action **Delete Application** Deletes an app registration. Deleted registrations can be restored for 30 days. - Action **Find Application** Finds an app registration whose application (client) ID or exact display name matches the value you give. Returns nothing when no registration matches. - Action **Get Application** Returns an app registration's details, including its application (client) ID, sign-in audience and redirect URIs. - Action **List Applications** Returns the app registrations in your Microsoft Entra ID directory, with each one's name, application (client) ID and sign-in audience. - Action **List Service Principals** Returns the enterprise applications (service principals) in your Microsoft Entra ID directory, including Microsoft's own first-party apps. - Action **Update Application** Updates an app registration's name, description, notes or sign-in audience. Fields left blank are not changed. - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. ## Each app on its own - [ **AzureADApplications** Microsoft Graph API for managing Azure AD app registrations, service principals, and OAuth credentials.](https://apiant.ai/connections/azureadapplications) - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) Reviews ## What our customers say ## More from AzureADApplications - [ **AzureADApplications to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/azureadapplications-to-hubspot) - [ **AzureADApplications to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/azureadapplications-to-salesforce) - [ **AzureADApplications to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/azureadapplications-to-slack) - [ **AzureADApplications to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/azureadapplications-to-google-sheets) - [ **AzureADApplications to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/azureadapplications-to-gmail) - [ **AzureADApplications to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/azureadapplications-to-google-calendar) ## More into LiveAgent - [ **HubSpot to LiveAgent** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-liveagent) - [ **Google Sheets to LiveAgent** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-liveagent) - [ **Gmail to LiveAgent** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-liveagent) - [ **Google Calendar to LiveAgent** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-liveagent) - [ **Google Drive to LiveAgent** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-liveagent) - [ **ActiveCampaign to LiveAgent** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-liveagent) Questions ## AzureADApplications and LiveAgent, answered ### ### What can start an automation from AzureADApplications? Any of AzureADApplications's 1 trigger in the catalog, including New Application. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in LiveAgent when something happens in AzureADApplications? Any of LiveAgent's 7 actions, including Add customer group, Add tag, Get conversation and List conversation messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from LiveAgent to AzureADApplications? Yes. When something happens in LiveAgent, your agent can act in AzureADApplications too. This page covers both directions: LiveAgent's triggers and AzureADApplications's actions are listed here as well. ### ### Do I have to build a connector for AzureADApplications or LiveAgent? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use AzureADApplications and LiveAgent without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.