--- title: "Connect Azure Key Vault and Freshdesk - APIANT.ai" description: "When \"New Secret\" fires in Azure Key Vault, your agent runs \"Add Note to Ticket\" in Freshdesk." canonical: "https://apiant.ai/connect/azure-key-vault-to-freshdesk" --- # Connect Azure Key Vault and Freshdesk When **New Secret** fires in [Azure Key Vault](https://apiant.ai/connections/azure-key-vault), your agent runs **Add Note to Ticket** in [Freshdesk](https://apiant.ai/connections/freshdesk), or **New Company** in Freshdesk to **Update Secret Properties** in Azure Key Vault. Describe the whole flow and it is built, tested on every scenario and kept running. Azure Key Vault **1** trigger Azure Key Vault **8** actions Freshdesk **3** triggers Freshdesk **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Azure Key Vault and Freshdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Azure Key Vault and Freshdesk can do together ### From Azure Key Vault to Freshdesk - When **New Secret** in Azure Key Vault then **Add Note to Ticket** in Freshdesk - When **New Secret** in Azure Key Vault then **Create Contact** in Freshdesk ### From Freshdesk to Azure Key Vault - When **New Company** in Freshdesk then **Update Secret Properties** in Azure Key Vault - When **New Contact** in Freshdesk then **Set Secret** in Azure Key Vault Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Azure Key Vault and Freshdesk ## Triggers and actions 4 triggers · 29 actions - Trigger **New Secret** Triggers when a new secret is added to your key vault. - Action **Delete Secret** Deletes a secret and all its versions. If the vault has soft-delete on, the secret can still be recovered until it is purged. - Action **Get Deleted Secret** Returns the details of a secret that was deleted but not yet purged, including when it will be permanently removed. - Action **Get Secret** Returns a secret's value and details, either the latest version or a specific one. - Action **List Secrets** Returns the secrets in your key vault with their details (not their values). - Action **Purge Deleted Secret** Permanently removes a deleted secret so it cannot be recovered and its name can be reused. - Action **Recover Deleted Secret** Restores a deleted secret, with all its versions, before it is purged. - Action **Set Secret** Stores a secret in your key vault. If a secret with that name already exists, a new version of it is created. - Action **Update Secret Properties** Changes a secret's settings (enabled, content type, expiry, tags) without changing its value. - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. ## Each app on its own - [ **Azure Key Vault** Cloud service for securely storing and managing secrets, encryption keys, and certificates used by...](https://apiant.ai/connections/azure-key-vault) - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) Reviews ## What our customers say ## More from Azure Key Vault - [ **Azure Key Vault to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/azure-key-vault-to-hubspot) - [ **Azure Key Vault to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/azure-key-vault-to-salesforce) - [ **Azure Key Vault to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/azure-key-vault-to-slack) - [ **Azure Key Vault to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/azure-key-vault-to-google-sheets) - [ **Azure Key Vault to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/azure-key-vault-to-gmail) - [ **Azure Key Vault to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/azure-key-vault-to-google-calendar) ## More into Freshdesk - [ **QuickBooks Online to Freshdesk** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-freshdesk) - [ **Trello to Freshdesk** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshdesk) - [ **Asana to Freshdesk** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshdesk) - [ **Capsule CRM to Freshdesk** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-freshdesk) - [ **Agile CRM to Freshdesk** Agile CRM is an all-in-one CRM with sales, marketing, and service automation.](https://apiant.ai/connect/agile-crm-to-freshdesk) - [ **Airbrake to Freshdesk** Airbrake collects errors generated by other applications, and aggregates the results for review.](https://apiant.ai/connect/airbrake-to-freshdesk) Questions ## Azure Key Vault and Freshdesk, answered ### ### What can start an automation from Azure Key Vault? Any of Azure Key Vault's 1 trigger in the catalog, including New Secret. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshdesk when something happens in Azure Key Vault? Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshdesk to Azure Key Vault? Yes. When something happens in Freshdesk, your agent can act in Azure Key Vault too. This page covers both directions: Freshdesk's triggers and Azure Key Vault's actions are listed here as well. ### ### Do I have to build a connector for Azure Key Vault or Freshdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Azure Key Vault and Freshdesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.