--- title: "Connect Autotask and Commune - APIANT.ai" description: "When \"New Company\" fires in Autotask, your agent runs \"Send Direct Message\" in Commune, or \"Challenge Completed\" in Commune to \"Find Contact\" in Autotask." canonical: "https://apiant.ai/connect/autotask-to-commune" --- # Connect Autotask and Commune When **New Company** fires in [Autotask](https://apiant.ai/connections/autotask), your agent runs **Send Direct Message** in [Commune](https://apiant.ai/connections/commune), or **Challenge Completed** in Commune to **Find Contact** in Autotask. Describe the whole flow and it is built, tested on every scenario and kept running. Autotask **24** triggers Autotask **9** actions Commune **10** triggers Commune **9** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Autotask and Commune to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Autotask and Commune can do together ### From Autotask to Commune - When **New Company** in Autotask then **Send Direct Message** in Commune - When **New Company "To Do" Event** in Autotask then **Create Post** in Commune ### From Commune to Autotask - When **Challenge Completed** in Commune then **Find Contact** in Autotask - When **New Attendee** in Commune then **Find Company** in Autotask Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Autotask and Commune ## Triggers and actions 34 triggers · 18 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Company "To Do" Event** Triggers when a new to-do is added to a company. - Trigger **New Configuration Item** Triggers when a new configuration item is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Invoice** Triggers when a new invoice is created. - Trigger **New Opportunity** Triggers when a new opportunity is created. - Trigger **New or Updated Ticket Note** Triggers when a ticket note is created or updated. - Trigger **New Project** Triggers when a new project is created. - Trigger **New Quote** Triggers when a new quote is created. - Trigger **New Service Call** Triggers when a new service call is created. - Trigger **New Task** Triggers when a new project task is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Trigger **New Time Entry** Triggers when a new time entry is created. - Trigger **Updated Company** Triggers when a company is updated. - Trigger **Updated Company "To Do" Event** Triggers when an existing company to-do is updated. - Trigger **Updated Configuration Item** Triggers when a configuration item is updated. - Trigger **Updated Contact** Triggers when a contact is updated. - Trigger **Updated Opportunity** Triggers when an opportunity is updated. - Trigger **Updated Project** Triggers when a project is updated. - Trigger **Updated Quote** Triggers when a quote is updated. - Trigger **Updated Service Call** Triggers when an existing service call is updated. - Trigger **Updated Task** Triggers when a project task is updated. - Trigger **Updated Ticket** Triggers when an existing ticket is updated. - Trigger **Updated Time Entry** Triggers when a time entry is updated. - Action **Find Company** Finds companies by ID, name or phone. - Action **Find Contact** Finds contacts by ID, email, name or company. - Action **Find Contract** Finds contracts by ID, company or name. - Action **Find Country** Finds countries by ID, code or name. - Action **Find Currency** Finds currencies by ID or code. - Action **Find Opportunity** Finds opportunities by ID, company or title. - Action **Find Quote** Finds quotes by ID, company, opportunity or name. - Action **Find Resource** Finds resources (users) by ID, email, username or last name. - Action **Find Ticket** Finds tickets by ID, ticket number, company or title. - Trigger **Challenge Completed** Triggers when a user completes the selected challenge in your Commune community. - Trigger **Comment Edited** Triggers when a comment is edited after it was posted. - Trigger **Comment Moderated** Triggers when a comment is moderated to "Show to Poster/Admin only" visibility in your Commune community. - Trigger **New Attendee** Triggers when a new attendee registers for the selected Commune event. - Trigger **New Comment** Triggers when a new comment is posted in your Commune community, optionally limited to one post, commenter, box or category. - Trigger **New Event Created** Triggers when a new event is created in your Commune community. - Trigger **New Post** Triggers when a new post is created in your Commune community. - Trigger **New User** Triggers when a new user joins your Commune community. - Trigger **User Account Deactivation** Triggers when a community member's account is deactivated (the user resigns or is removed). - Trigger **User Added to Group** Triggers when a user is added to the selected Commune group. - Action **Create Group** Creates a new group in your Commmune community. - Action **Create Post** Creates a new post in a Commune box and category, authored as the chosen user. - Action **Deactivate User’s Account** Deactivates (removes) one or more user accounts from your Commune community. - Action **Find User** Finds community users by email address, optionally narrowed by creation date, resigned status or admin role. Returns the matching users and the first match. - Action **Generate Invitation Link** Creates member invitation links for one or more email addresses in your Commune community. - Action **Give Badge** Gives a badge to a community member. Only badges in the "Specific users" category can be given. - Action **Give Points** Adds points to one or more community members. By default the points count toward both their total earned and available points. - Action **Remove User From Group** Removes one or more users from a group. Any badge tied to that group is removed from those users too. - Action **Send Direct Message** Sends a direct message from the community admin to a user. ## Each app on its own - [ **Autotask** Autotask provides an IT business management solution that combines service desk, CRM, projects, time and...](https://apiant.ai/connections/autotask) - [ **Commune** Commune is the no-code customer success platform that boosts customer engagement and reduces time and...](https://apiant.ai/connections/commune) Reviews ## What our customers say ## More from Autotask - [ **Autotask to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/autotask-to-hubspot) - [ **Autotask to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/autotask-to-salesforce) - [ **Autotask to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/autotask-to-slack) - [ **Autotask to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/autotask-to-google-sheets) - [ **Autotask to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/autotask-to-gmail) - [ **Autotask to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/autotask-to-google-calendar) ## More into Commune - [ **ActiveCampaign to Commune** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-commune) - [ **Airtable to Commune** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-commune) - [ **Asana to Commune** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-commune) - [ **ClickUp to Commune** ClickUp is an all-in-one app to plan, track, and manage your work in a beautifully intuitive environment.](https://apiant.ai/connect/clickup-to-commune) - [ **Brevo to Commune** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/brevo-to-commune) - [ **Calendly to Commune** Calendly is a scheduling automation platform for eliminating the back-and-forth emails to find the perfect...](https://apiant.ai/connect/calendly-to-commune) Questions ## Autotask and Commune, answered ### ### What can start an automation from Autotask? Any of Autotask's 24 triggers in the catalog, including New Company, New Company "To Do" Event, New Configuration Item and New Contact. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Commune when something happens in Autotask? Any of Commune's 9 actions, including Create Group, Create Post, Send Direct Message and Deactivate User’s Account. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Commune to Autotask? Yes. When something happens in Commune, your agent can act in Autotask too. This page covers both directions: Commune's triggers and Autotask's actions are listed here as well. ### ### Do I have to build a connector for Autotask or Commune? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Autotask and Commune without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.