--- title: "Connect Auphonic and Gorgias - APIANT.ai" description: "When \"New Production\" fires in Auphonic, your agent runs \"Add customer\" in Gorgias, or \"New ticket\" in Gorgias to \"Upload production file\" in Auphonic." canonical: "https://apiant.ai/connect/auphonic-to-gorgias" --- # Connect Auphonic and Gorgias When **New Production** fires in [Auphonic](https://apiant.ai/connections/auphonic), your agent runs **Add customer** in [Gorgias](https://apiant.ai/connections/gorgias), or **New ticket** in Gorgias to **Upload production file** in Auphonic. Describe the whole flow and it is built, tested on every scenario and kept running. Auphonic **1** trigger Auphonic **13** actions Gorgias **2** triggers Gorgias **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Auphonic and Gorgias to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Auphonic and Gorgias can do together ### From Auphonic to Gorgias - When **New Production** in Auphonic then **Add customer** in Gorgias - When **New Production** in Auphonic then **Add tag to ticket** in Gorgias ### From Gorgias to Auphonic - When **New ticket** in Gorgias then **Upload production file** in Auphonic - When **New ticket message** in Gorgias then **Add production using simple API** in Auphonic Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Auphonic and Gorgias ## Triggers and actions 3 triggers · 26 actions - Trigger **New Production** Fires when a production created from the chosen preset finishes processing (Done or Error). - Action **Add production using simple API** Creates a singletrack Auphonic production in one request: sets the input audio, metadata and audio processing options, optionally based on a preset, and optionally starts processing right away. - Action **Create Preset** Creates a new Auphonic preset with the given name and returns its UUID. - Action **Create Production** Creates a new Auphonic audio production, optionally from a preset, with metadata, output files, algorithms, chapters and outgoing services, and optionally starts processing right away. - Action **Delete production** Delete a production. - Action **Get preset** Get the full details of one Auphonic preset: name, audio algorithms, output files, outgoing services, metadata and more. - Action **Get production** Returns the full details of one Auphonic production: status, metadata, algorithms, output files, outgoing services, chapters and audio statistics. - Action **Get production status** Returns the current processing status code and status text of an Auphonic production. - Action **Get user** Returns the account information and notification settings of the connected Auphonic user, including available credits. - Action **List productions** Lists the productions in the connected Auphonic account, newest first. - Action **Start production** Starts audio post production processing for an existing Auphonic production. - Action **Stop production** Stops a production that is currently processing in Auphonic. - Action **Update production** Update a production. - Action **Upload production file** Uploads an audio/video file and/or a cover image to an existing Auphonic production. - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). ## Each app on its own - [ **Auphonic** Auphonic is an automatic audio post production web service for podcasts, broadcasters, radio shows, movies...](https://apiant.ai/connections/auphonic) - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) Reviews ## What our customers say ## More from Auphonic - [ **Auphonic to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/auphonic-to-hubspot) - [ **Auphonic to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/auphonic-to-salesforce) - [ **Auphonic to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/auphonic-to-slack) - [ **Auphonic to Google Sheets** Google Sheets](https://apiant.ai/connect/auphonic-to-google-sheets) - [ **Auphonic to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/auphonic-to-gmail) - [ **Auphonic to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/auphonic-to-google-calendar) ## More into Gorgias - [ **Google Sheets to Gorgias** Google Sheets](https://apiant.ai/connect/google-sheets-to-gorgias) - [ **Gmail to Gorgias** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-gorgias) - [ **Google Calendar to Gorgias** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-gorgias) - [ **Google Drive to Gorgias** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-gorgias) - [ **Airtable to Gorgias** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-gorgias) - [ **Asana to Gorgias** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-gorgias) Questions ## Auphonic and Gorgias, answered ### ### What can start an automation from Auphonic? Any of Auphonic's 1 trigger in the catalog, including New Production. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Gorgias when something happens in Auphonic? Any of Gorgias's 13 actions, including Create Ticket, Create Ticket Message, Update customer and Update ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Gorgias to Auphonic? Yes. When something happens in Gorgias, your agent can act in Auphonic too. This page covers both directions: Gorgias's triggers and Auphonic's actions are listed here as well. ### ### Do I have to build a connector for Auphonic or Gorgias? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Auphonic and Gorgias without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.