# Connect Amberscript and Zendesk Messaging

When **Job Finished** fires in [Amberscript](https://apiant.ai/connections/amberscript), your agent runs **Send Message** in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), or **New Conversation Message** in Zendesk Messaging to **Add glossary** in Amberscript. Describe the whole flow and it is built, tested on every scenario and kept running.

Amberscript **1** trigger Amberscript **9** actions Zendesk Messaging **1** trigger Zendesk Messaging **3** actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

## What do you want Amberscript and Zendesk Messaging to do together?

Give your AI client this address.

`https://mcp.apiant.ai`

Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

### Set it up in your client

### Claude Code

Run this in the directory you want to work in.

`claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai`

Start Claude Code there, approve the server, and sign in in the browser page it opens.

[Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code)

### Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

Example flows

## What Amberscript and Zendesk Messaging can do together

### From Amberscript to Zendesk Messaging

- When **Job Finished** in Amberscript then **Send Message** in Zendesk Messaging
- When **Job Finished** in Amberscript then **Get Conversation Messages** in Zendesk Messaging

### From Zendesk Messaging to Amberscript

- When **New Conversation Message** in Zendesk Messaging then **Add glossary** in Amberscript
- When **New Conversation Message** in Zendesk Messaging then **Create New Job** in Amberscript

Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.

Everything your agent can do with Amberscript and Zendesk Messaging

## Triggers and actions 2 triggers · 12 actions

- Trigger

**Job Finished**

Triggers when a job has finished on our platform.

- Action

**Add glossary**

Create a new glossary of terms that can be referenced by glossaryId on job upload for improved transcription accuracy.

- Action

**Create New Job**

This action creates a new job on the Amberscript platform.

- Action

**Delete glossary**

Delete an existing glossary.

- Action

**Delete job**

Delete a transcription job.

- Action

**Get job**

Retrieve the status/details of a transcription job.

- Action

**Get job transcript**

Download a finished job's transcript/subtitles in a chosen export format.

- Action

**List glossaries**

List all glossaries defined on the account (used to supply glossaryId when uploading a job).

- Action

**List jobs**

List all transcription jobs for the account.

- Action

**Update glossary**

Update an existing glossary's terms.

- Trigger

**New Conversation Message**

Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those.

- Action

**Find Conversation**

Finds a customer's messaging conversation from their messaging ID.

- Action

**Get Conversation Messages**

Returns the most recent messages in a messaging conversation, from both the customer and the business.

- Action

**Send Message**

Sends a reply into a customer's messaging conversation as your business.

## Each app on its own

- [ **Amberscript** Our services allow you to create text and subtitles from audio or video, either automatically and perfected...](https://apiant.ai/connections/amberscript)
- [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging)

Reviews

## What our customers say

## More from Amberscript

- [ **Amberscript to Ontraport** Ontraport is an all-in-one CRM, marketing automation, and e-commerce platform.](https://apiant.ai/connect/amberscript-to-ontraport)
- [ **Amberscript to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/amberscript-to-hubspot)
- [ **Amberscript to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/amberscript-to-salesforce)
- [ **Amberscript to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/amberscript-to-slack)
- [ **Amberscript to Google Sheets** Google Sheets](https://apiant.ai/connect/amberscript-to-google-sheets)
- [ **Amberscript to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/amberscript-to-gmail)

## More into Zendesk Messaging

- [ **HubSpot to Zendesk Messaging** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk-messaging)
- [ **Salesforce to Zendesk Messaging** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk-messaging)
- [ **Slack to Zendesk Messaging** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk-messaging)
- [ **Google Sheets to Zendesk Messaging** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk-messaging)
- [ **Gmail to Zendesk Messaging** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk-messaging)
- [ **Google Calendar to Zendesk Messaging** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk-messaging)

Questions

## Amberscript and Zendesk Messaging, answered

###

### What can start an automation from Amberscript?

Any of Amberscript's 1 trigger in the catalog, including Job Finished. Describe the moment in plain language and your agent picks the right one.

###

### What can your agent do in Zendesk Messaging when something happens in Amberscript?

Any of Zendesk Messaging's 3 actions, including Send Message, Find Conversation and Get Conversation Messages. Your agent maps the data both ways and tests every scenario before it ships.

###

### Can it also run from Zendesk Messaging to Amberscript?

Yes. When something happens in Zendesk Messaging, your agent can act in Amberscript too. This page covers both directions: Zendesk Messaging's triggers and Amberscript's actions are listed here as well.

###

### Do I have to build a connector for Amberscript or Zendesk Messaging?

No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.

###

### What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

###

### Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.