Connect Amberscript to SparrowDesk

Both apps 29Amberscript 10SparrowDesk 19

• Trigger
  Job Finished

  Triggers when a job has finished on our platform.

• Action
  Add glossary

  Create a new glossary of terms that can be referenced by glossaryId on job upload for improved transcription accuracy. POST https://api.amberscript.com/api/glossaries?apiKey={apiKey}.

• Action
  Create New Job

  This action creates a new job on the Amberscript platform.

• Action
  Delete glossary

  Delete an existing glossary. DELETE https://api.amberscript.com/api/glossaries/{glossaryId}?apiKey={apiKey}.

• Action
  Delete job

  Delete a transcription job. DELETE https://api.amberscript.com/api/jobs?jobId={jobId}&apiKey={apiKey}. Returns {"message":"Job deleted"}.

• Action
  Get job

  Retrieve the status/details of a transcription job. GET https://api.amberscript.com/api/jobs/status?jobId={jobId}&apiKey={apiKey}. Returns jobStatus with status OPEN/BUSY/ERROR/DONE, transcriptionType, jobType, language, nrAudioSeconds, etc.

• Action
  Get job transcript

  Download a finished job's transcript/subtitles in a chosen export format. GET https://api.amberscript.com/api/jobs/export-{format}?jobId={jobId}&apiKey={apiKey} where format is one of srt, vtt, txt, json (srt/vtt take optional maxCharsPerRow/maxNumberOfRows/maxScreenTimePerRowSeconds; txt takes optional includeTimestamps/includeSpeakers/highlightsOnly/maxCharsPerRow). SRT/VTT/JSON return the content directly (JSON export returns structured word-level data); TXT and STL(deprecated) return a downloadUrl JSON wrapper for some formats. Implementer should expose a format field and branch the endpoint/response handling accordingly.

• Action
  List glossaries

  List all glossaries defined on the account (used to supply glossaryId when uploading a job). GET https://api.amberscript.com/api/glossaries?apiKey={apiKey} per Amberscript docs Glossary section.

• Action
  List jobs

  List all transcription jobs for the account. GET https://api.amberscript.com/api/jobs?apiKey={apiKey}. Returns an array of jobStatus objects.

• Action
  Update glossary

  Update an existing glossary's terms. PUT/PATCH https://api.amberscript.com/api/glossaries/{glossaryId}?apiKey={apiKey}.

• Trigger
  New Contact

  Fires when a new contact is created. Poll GET /contacts sorted by creation date, or via new webhook subscription on contact-created event.

• Trigger
  New Ticket

  Fires when a new conversation (ticket) is created. Poll GET /conversations sorted by creation date, or via new webhook subscription on ticket-created event.

• Action
  Add Company

  Create a company. POST /companies

• Action
  Add Ticket Reply

  Create a reply on a conversation (ticket). POST /conversations/{id}/reply

• Action
  Create Contact

  Creates a new contact in your SparrowDesk account.

• Action
  Create Ticket

  Creates a new ticket (conversation) in your SparrowDesk account.

• Action
  Delete Contact

  Delete a contact by ID. DELETE /contacts/{id}

• Action
  Delete Ticket

  Delete a conversation (ticket) by ID. DELETE /conversations/{id}

• Action
  Get Company

  Retrieve a company by ID. GET /companies/{id}

• Action
  Get Contact

  Retrieve a single contact by ID. GET /contacts/{id}

• Action
  Get Ticket

  Retrieve a single conversation (ticket) by ID. GET /conversations/{id}

• Action
  List Companies

  List all companies. GET /companies

• Action
  List Contacts

  List all contacts. GET /contacts

• Action
  List Members

  List all team members on the account. GET /members

• Action
  List Tags

  List all tags on the account. GET /tags

• Action
  List Tickets

  List all conversations (tickets). GET /conversations

• Action
  Update Company

  Update a company by ID. PATCH /companies/{id}

• Action
  Update Contact

  Update a contact by ID. PATCH /contacts/{id}

• Action
  Update Ticket

  Update a conversation (ticket) by ID. PATCH /conversations/{id}

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.