--- title: "Connect Amazon CloudWatch and Zendesk Messaging - APIANT.ai" description: "When \"New Alarm\" fires in Amazon CloudWatch, your agent runs \"Send Message\" in Zendesk Messaging." canonical: "https://apiant.ai/connect/amazon-cloudwatch-to-zendesk-messaging" --- # Connect Amazon CloudWatch and Zendesk Messaging When **New Alarm** fires in [Amazon CloudWatch](https://apiant.ai/connections/amazon-cloudwatch), your agent runs **Send Message** in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), or **New Conversation Message** in Zendesk Messaging to **Disable Alarm Actions** in Amazon CloudWatch. Describe the whole flow and it is built, tested on every scenario and kept running. Amazon CloudWatch **2** triggers Amazon CloudWatch **3** actions Zendesk Messaging **1** trigger Zendesk Messaging **3** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Amazon CloudWatch and Zendesk Messaging to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Amazon CloudWatch and Zendesk Messaging can do together ### From Amazon CloudWatch to Zendesk Messaging - When **New Alarm** in Amazon CloudWatch then **Send Message** in Zendesk Messaging - When **Alarm State Change** in Amazon CloudWatch then **Get Conversation Messages** in Zendesk Messaging ### From Zendesk Messaging to Amazon CloudWatch - When **New Conversation Message** in Zendesk Messaging then **Disable Alarm Actions** in Amazon CloudWatch - When **New Conversation Message** in Zendesk Messaging then **Enable Alarm Actions** in Amazon CloudWatch Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Amazon CloudWatch and Zendesk Messaging ## Triggers and actions 3 triggers · 6 actions - Trigger **Alarm State Change** Triggers when a CloudWatch metric alarm changes state, for example from OK to ALARM. - Trigger **New Alarm** Triggers when a new metric alarm is created in Amazon CloudWatch. - Action **Disable Alarm Actions** Turns off the notifications and other actions of a CloudWatch alarm, without deleting the alarm. - Action **Enable Alarm Actions** Turns the notifications and other actions of a CloudWatch alarm back on. - Action **Set Alarm State** Temporarily sets a CloudWatch alarm to OK, ALARM or INSUFFICIENT_DATA, for example to test its notifications. The alarm returns to its real state at its next evaluation. - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. ## Each app on its own - [ **Amazon CloudWatch** Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.](https://apiant.ai/connections/amazon-cloudwatch) - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) Reviews ## What our customers say ## More from Amazon CloudWatch - [ **Amazon CloudWatch to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/amazon-cloudwatch-to-hubspot) - [ **Amazon CloudWatch to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/amazon-cloudwatch-to-salesforce) - [ **Amazon CloudWatch to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/amazon-cloudwatch-to-slack) - [ **Amazon CloudWatch to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/amazon-cloudwatch-to-google-sheets) - [ **Amazon CloudWatch to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/amazon-cloudwatch-to-gmail) - [ **Amazon CloudWatch to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/amazon-cloudwatch-to-google-calendar) ## More into Zendesk Messaging - [ **HubSpot to Zendesk Messaging** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk-messaging) - [ **Salesforce to Zendesk Messaging** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk-messaging) - [ **Slack to Zendesk Messaging** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk-messaging) - [ **Google Sheets to Zendesk Messaging** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-zendesk-messaging) - [ **Gmail to Zendesk Messaging** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk-messaging) - [ **Google Calendar to Zendesk Messaging** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk-messaging) Questions ## Amazon CloudWatch and Zendesk Messaging, answered ### ### What can start an automation from Amazon CloudWatch? Any of Amazon CloudWatch's 2 triggers in the catalog, including New Alarm and Alarm State Change. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk Messaging when something happens in Amazon CloudWatch? Any of Zendesk Messaging's 3 actions, including Send Message, Find Conversation and Get Conversation Messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk Messaging to Amazon CloudWatch? Yes. When something happens in Zendesk Messaging, your agent can act in Amazon CloudWatch too. This page covers both directions: Zendesk Messaging's triggers and Amazon CloudWatch's actions are listed here as well. ### ### Do I have to build a connector for Amazon CloudWatch or Zendesk Messaging? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Amazon CloudWatch and Zendesk Messaging without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.