--- title: "Connect Amazon CloudWatch and Groove - APIANT.ai" description: "When \"New Alarm\" fires in Amazon CloudWatch, your agent runs \"Add label to ticket\" in Groove." canonical: "https://apiant.ai/connect/amazon-cloudwatch-to-groove" --- # Connect Amazon CloudWatch and Groove When **New Alarm** fires in [Amazon CloudWatch](https://apiant.ai/connections/amazon-cloudwatch), your agent runs **Add label to ticket** in [Groove](https://apiant.ai/connections/groove), or **Customer Added** in Groove to **Disable Alarm Actions** in Amazon CloudWatch. Describe the whole flow and it is built, tested on every scenario and kept running. Amazon CloudWatch **2** triggers Amazon CloudWatch **3** actions Groove **9** triggers Groove **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Amazon CloudWatch and Groove to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Amazon CloudWatch and Groove can do together ### From Amazon CloudWatch to Groove - When **New Alarm** in Amazon CloudWatch then **Add label to ticket** in Groove - When **Alarm State Change** in Amazon CloudWatch then **Change Ticket State** in Groove ### From Groove to Amazon CloudWatch - When **Customer Added** in Groove then **Disable Alarm Actions** in Amazon CloudWatch - When **Note Added** in Groove then **Enable Alarm Actions** in Amazon CloudWatch Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Amazon CloudWatch and Groove ## Triggers and actions 11 triggers · 18 actions - Trigger **Alarm State Change** Triggers when a CloudWatch metric alarm changes state, for example from OK to ALARM. - Trigger **New Alarm** Triggers when a new metric alarm is created in Amazon CloudWatch. - Action **Disable Alarm Actions** Turns off the notifications and other actions of a CloudWatch alarm, without deleting the alarm. - Action **Enable Alarm Actions** Turns the notifications and other actions of a CloudWatch alarm back on. - Action **Set Alarm State** Temporarily sets a CloudWatch alarm to OK, ALARM or INSUFFICIENT_DATA, for example to test its notifications. The alarm returns to its real state at its next evaluation. - Trigger **Agent Replied** Triggers when an agent replies to a ticket. - Trigger **Customer Added** Triggers when a customer is created. - Trigger **Customer Replied** Triggers when a customer replies to a ticket. - Trigger **Note Added** Triggers when a note is added to a ticket. - Trigger **Ticket Assigned** Triggers when a ticket is assigned. - Trigger **Ticket Closed** Triggers when a ticket is closed. - Trigger **Ticket Opened** Triggers when a ticket is opened. - Trigger **Ticket Started** Triggers when a new ticket is created. - Trigger **Ticket Tagged** Triggers when a ticket is tagged. - Action **Add label to ticket** Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket. - Action **Add message** Adds a new message (reply or private note) to an existing Groove ticket. - Action **Add Note** Adds a private note to a Groove ticket, visible only to agents. - Action **Change Assigned Agent** Assigns a Groove ticket to a different agent, identified by the agent's email address. - Action **Change Ticket Mailbox** Moves a ticket into a different mailbox. - Action **Change Ticket State** Changes the state of a Groove ticket (unread, opened, pending, closed or spam). - Action **Close Ticket** Closes a Groove ticket by setting its state to closed. - Action **Create New Ticket** Creates a new ticket in Groove from a customer or agent, with its first message. - Action **Get customer** Returns one Groove customer, looked up by email address, including their contact details and custom attributes. - Action **Get ticket** Returns a single Groove ticket by its ticket number. - Action **List agents** Returns the agents on your Groove account, optionally limited to one group. - Action **List mailboxes** Returns all mailboxes in the Groove account, with each mailbox's name and email address. - Action **List messages** Returns the messages and notes on a Groove ticket. - Action **Reopen Ticket** Reopens a Groove ticket by setting its state to opened. - Action **Update customer** Updates a customer's profile details, such as name, company, title and contact info, identified by their email address. ## Each app on its own - [ **Amazon CloudWatch** Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.](https://apiant.ai/connections/amazon-cloudwatch) - [ **Groove** The simple helpdesk for SaaS and eCommerce businesses.](https://apiant.ai/connections/groove) Reviews ## What our customers say ## More from Amazon CloudWatch - [ **Amazon CloudWatch to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/amazon-cloudwatch-to-hubspot) - [ **Amazon CloudWatch to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/amazon-cloudwatch-to-salesforce) - [ **Amazon CloudWatch to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/amazon-cloudwatch-to-slack) - [ **Amazon CloudWatch to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/amazon-cloudwatch-to-google-sheets) - [ **Amazon CloudWatch to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/amazon-cloudwatch-to-gmail) - [ **Amazon CloudWatch to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/amazon-cloudwatch-to-google-calendar) ## More into Groove - [ **Google Sheets to Groove** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-groove) - [ **Gmail to Groove** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-groove) - [ **Google Calendar to Groove** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-groove) - [ **Google Drive to Groove** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-groove) - [ **ActiveCampaign to Groove** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-groove) - [ **Airtable to Groove** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-groove) Questions ## Amazon CloudWatch and Groove, answered ### ### What can start an automation from Amazon CloudWatch? Any of Amazon CloudWatch's 2 triggers in the catalog, including New Alarm and Alarm State Change. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Groove when something happens in Amazon CloudWatch? Any of Groove's 15 actions, including Create New Ticket, Update customer, Add label to ticket and Add message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Groove to Amazon CloudWatch? Yes. When something happens in Groove, your agent can act in Amazon CloudWatch too. This page covers both directions: Groove's triggers and Amazon CloudWatch's actions are listed here as well. ### ### Do I have to build a connector for Amazon CloudWatch or Groove? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Amazon CloudWatch and Groove without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.