# Connect Algolia and Help Scout When **Browse Records** fires in [Algolia](https://apiant.ai/connections/algolia), your agent runs **Add Customer Email** in [Help Scout](https://apiant.ai/connections/help-scout), or **New Conversation** in Help Scout to **Add or Replace Record** in Algolia. Describe the whole flow and it is built, tested on every scenario and kept running. Algolia **1** trigger Algolia **28** actions Help Scout **4** triggers Help Scout **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Algolia and Help Scout to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Algolia and Help Scout can do together ### From Algolia to Help Scout - When **Browse Records** in Algolia then **Add Customer Email** in Help Scout - When **Browse Records** in Algolia then **Create Customer** in Help Scout ### From Help Scout to Algolia - When **New Conversation** in Help Scout then **Add or Replace Record** in Algolia - When **New Customer** in Help Scout then **Check Task Status** in Algolia Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Algolia and Help Scout ## Triggers and actions 5 triggers · 47 actions - Trigger **Browse Records** Triggers when a new record appears in an Algolia index, optionally limited to records matching a query or filter. - Action **Add or Replace Record** Adds a record to an Algolia index, or replaces the existing record with the same object ID. - Action **Batch Indexing** Adds, updates or deletes several records in one Algolia index with a single request. Returns the affected record IDs and the indexing task ID. - Action **Batch Multiple Indices** Adds, updates, or deletes records across multiple Algolia indices in a single request. - Action **Batch Save Query Rules** Creates or replaces several query rules on an Algolia index in one call, optionally clearing the existing rules first. - Action **Batch Save Synonyms** Creates or replaces a batch of synonyms on an Algolia index. - Action **Check Task Status** Returns whether an Algolia indexing task on an index has finished (published) or is still pending. - Action **Clear All Synonyms** Deletes all synonyms from an Algolia index. - Action **Clear Index (Delete All Records)** Deletes every record from an Algolia index while keeping its settings, synonyms and rules. - Action **Copy or Move Index** Copies or moves (renames) an Algolia index to a destination index within the same application. - Action **Delete Index** Deletes an Algolia index together with all its records and settings. - Action **Delete Query Rule** Deletes a query rule from an Algolia index by its ID. - Action **Delete Record** Deletes a single record from an Algolia index by its object ID. - Action **Delete Records by Query** Deletes every record in an Algolia index that matches a filter. The deletion is queued as a task; empty filters are refused. - Action **Delete Synonym** Deletes a synonym from an Algolia index by its ID. - Action **Find Query Rule** Returns a single query rule from an Algolia index by its rule ID, including its conditions and consequence. - Action **Find Record** Returns one record from an Algolia index by its object ID. - Action **Find Synonym** Finds a synonym in an Algolia index by its ID and returns its type, words and replacements. - Action **Get Index Settings** Returns the settings configured on an Algolia index, such as searchable attributes, ranking and faceting. - Action **Get Records (Batch)** Retrieves one or more records by object ID, potentially from different indices, in a single call. - Action **List Indices** Returns all indices in your Algolia application, with each index's name, record count, size and last-updated time. - Action **Partial Update Record** Adds new attributes to an Algolia record or updates existing ones, leaving the other attributes unchanged. - Action **Save Record (Auto Object ID)** Adds a record to an Algolia index with an auto-generated object ID, or replaces the record if the given object ID already exists. - Action **Save Synonym** Creates a synonym in an Algolia index, or replaces the existing synonym with the same ID. - Action **Search for Facet Values** Searches the values of a facet attribute in an index and returns the matching facet values with their record counts. - Action **Search Index** Searches one Algolia index and returns the matching records (hits) with result counts. - Action **Search Multiple Indices** Runs several search queries against one or more indices in a single request and returns each query's results in the same order. - Action **Search Synonyms** Searches the synonyms of an Algolia index by text and optional synonym type, returning the matching synonyms and the total match count. - Action **Update Index Settings** Updates the settings of an Algolia index, such as searchable attributes, faceting, ranking and typo tolerance. Settings you leave blank are not changed. - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. ## Each app on its own - [ **Algolia** Algolia is a search and discovery platform for fast, relevant search and AI-powered recommendations across...](https://apiant.ai/connections/algolia) - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) Reviews ## What our customers say ## More from Algolia - [ **Algolia to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/algolia-to-hubspot) - [ **Algolia to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/algolia-to-salesforce) - [ **Algolia to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/algolia-to-slack) - [ **Algolia to Google Sheets** Google Sheets](https://apiant.ai/connect/algolia-to-google-sheets) - [ **Algolia to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/algolia-to-gmail) - [ **Algolia to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/algolia-to-google-calendar) ## More into Help Scout - [ **ActiveCampaign to Help Scout** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-help-scout) - [ **Beanstalk to Help Scout** Beanstalk is a code hosting and deployment workflow tool for Git and Subversion.](https://apiant.ai/connect/beanstalk-to-help-scout) - [ **BigML to Help Scout** BigML is a machine learning platform for building, evaluating, and running predictive models.](https://apiant.ai/connect/bigml-to-help-scout) - [ **Caspio to Help Scout** Caspio is a low-code database platform for building online database applications.](https://apiant.ai/connect/caspio-to-help-scout) - [ **Cliniko to Help Scout** Cliniko is a practice management platform — manage patients, appointments, invoices, contacts, and...](https://apiant.ai/connect/cliniko-to-help-scout) - [ **CNBC to Help Scout** Get the latest business news, stock market, financial and earnings stories from CNBC's public RSS feeds.](https://apiant.ai/connect/cnbc-to-help-scout) Questions ## Algolia and Help Scout, answered ### ### What can start an automation from Algolia? Any of Algolia's 1 trigger in the catalog, including Browse Records. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Help Scout when something happens in Algolia? Any of Help Scout's 19 actions, including Create Customer, Create Note, Create Thread (Reply) and Update Conversation. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Help Scout to Algolia? Yes. When something happens in Help Scout, your agent can act in Algolia too. This page covers both directions: Help Scout's triggers and Algolia's actions are listed here as well. ### ### Do I have to build a connector for Algolia or Help Scout? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.