--- title: "Connect Algolia and Freshdesk - APIANT.ai" description: "When \"Browse Records\" fires in Algolia, your agent runs \"Add Note to Ticket\" in Freshdesk." canonical: "https://apiant.ai/connect/algolia-to-freshdesk" --- # Connect Algolia and Freshdesk When **Browse Records** fires in [Algolia](https://apiant.ai/connections/algolia), your agent runs **Add Note to Ticket** in [Freshdesk](https://apiant.ai/connections/freshdesk), or **New Company** in Freshdesk to **Add or Replace Record** in Algolia. Describe the whole flow and it is built, tested on every scenario and kept running. Algolia **1** trigger Algolia **28** actions Freshdesk **3** triggers Freshdesk **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Algolia and Freshdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Algolia and Freshdesk can do together ### From Algolia to Freshdesk - When **Browse Records** in Algolia then **Add Note to Ticket** in Freshdesk - When **Browse Records** in Algolia then **Create Contact** in Freshdesk ### From Freshdesk to Algolia - When **New Company** in Freshdesk then **Add or Replace Record** in Algolia - When **New Contact** in Freshdesk then **Check Task Status** in Algolia Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Algolia and Freshdesk ## Triggers and actions 4 triggers · 49 actions - Trigger **Browse Records** Triggers when a new record appears in an Algolia index, optionally limited to records matching a query or filter. - Action **Add or Replace Record** Adds a record to an Algolia index, or replaces the existing record with the same object ID. - Action **Batch Indexing** Adds, updates or deletes several records in one Algolia index with a single request. Returns the affected record IDs and the indexing task ID. - Action **Batch Multiple Indices** Adds, updates, or deletes records across multiple Algolia indices in a single request. - Action **Batch Save Query Rules** Creates or replaces several query rules on an Algolia index in one call, optionally clearing the existing rules first. - Action **Batch Save Synonyms** Creates or replaces a batch of synonyms on an Algolia index. - Action **Check Task Status** Returns whether an Algolia indexing task on an index has finished (published) or is still pending. - Action **Clear All Synonyms** Deletes all synonyms from an Algolia index. - Action **Clear Index (Delete All Records)** Deletes every record from an Algolia index while keeping its settings, synonyms and rules. - Action **Copy or Move Index** Copies or moves (renames) an Algolia index to a destination index within the same application. - Action **Delete Index** Deletes an Algolia index together with all its records and settings. - Action **Delete Query Rule** Deletes a query rule from an Algolia index by its ID. - Action **Delete Record** Deletes a single record from an Algolia index by its object ID. - Action **Delete Records by Query** Deletes every record in an Algolia index that matches a filter. The deletion is queued as a task; empty filters are refused. - Action **Delete Synonym** Deletes a synonym from an Algolia index by its ID. - Action **Find Query Rule** Returns a single query rule from an Algolia index by its rule ID, including its conditions and consequence. - Action **Find Record** Returns one record from an Algolia index by its object ID. - Action **Find Synonym** Finds a synonym in an Algolia index by its ID and returns its type, words and replacements. - Action **Get Index Settings** Returns the settings configured on an Algolia index, such as searchable attributes, ranking and faceting. - Action **Get Records (Batch)** Retrieves one or more records by object ID, potentially from different indices, in a single call. - Action **List Indices** Returns all indices in your Algolia application, with each index's name, record count, size and last-updated time. - Action **Partial Update Record** Adds new attributes to an Algolia record or updates existing ones, leaving the other attributes unchanged. - Action **Save Record (Auto Object ID)** Adds a record to an Algolia index with an auto-generated object ID, or replaces the record if the given object ID already exists. - Action **Save Synonym** Creates a synonym in an Algolia index, or replaces the existing synonym with the same ID. - Action **Search for Facet Values** Searches the values of a facet attribute in an index and returns the matching facet values with their record counts. - Action **Search Index** Searches one Algolia index and returns the matching records (hits) with result counts. - Action **Search Multiple Indices** Runs several search queries against one or more indices in a single request and returns each query's results in the same order. - Action **Search Synonyms** Searches the synonyms of an Algolia index by text and optional synonym type, returning the matching synonyms and the total match count. - Action **Update Index Settings** Updates the settings of an Algolia index, such as searchable attributes, faceting, ranking and typo tolerance. Settings you leave blank are not changed. - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. ## Each app on its own - [ **Algolia** Algolia is a search and discovery platform for fast, relevant search and AI-powered recommendations across...](https://apiant.ai/connections/algolia) - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) Reviews ## What our customers say ## More from Algolia - [ **Algolia to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/algolia-to-hubspot) - [ **Algolia to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/algolia-to-salesforce) - [ **Algolia to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/algolia-to-slack) - [ **Algolia to Google Sheets** Google Sheets](https://apiant.ai/connect/algolia-to-google-sheets) - [ **Algolia to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/algolia-to-gmail) - [ **Algolia to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/algolia-to-google-calendar) ## More into Freshdesk - [ **QuickBooks Online to Freshdesk** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-freshdesk) - [ **Trello to Freshdesk** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshdesk) - [ **Asana to Freshdesk** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshdesk) - [ **Capsule CRM to Freshdesk** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-freshdesk) - [ **Agile CRM to Freshdesk** Agile CRM is an all-in-one CRM with sales, marketing, and service automation.](https://apiant.ai/connect/agile-crm-to-freshdesk) - [ **Airbrake to Freshdesk** Airbrake collects errors generated by other applications, and aggregates the results for review.](https://apiant.ai/connect/airbrake-to-freshdesk) Questions ## Algolia and Freshdesk, answered ### ### What can start an automation from Algolia? Any of Algolia's 1 trigger in the catalog, including Browse Records. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshdesk when something happens in Algolia? Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshdesk to Algolia? Yes. When something happens in Freshdesk, your agent can act in Algolia too. This page covers both directions: Freshdesk's triggers and Algolia's actions are listed here as well. ### ### Do I have to build a connector for Algolia or Freshdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Algolia and Freshdesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.