--- title: "Connect Airbrake and LiveAgent - APIANT.ai" description: "When \"New error\" fires in Airbrake, your agent runs \"Add customer group\" in LiveAgent, or \"New conversation\" in LiveAgent to \"Record deploy\" in Airbrake." canonical: "https://apiant.ai/connect/airbrake-to-liveagent" --- # Connect Airbrake and LiveAgent When **New error** fires in [Airbrake](https://apiant.ai/connections/airbrake), your agent runs **Add customer group** in [LiveAgent](https://apiant.ai/connections/liveagent), or **New conversation** in LiveAgent to **Record deploy** in Airbrake. Describe the whole flow and it is built, tested on every scenario and kept running. Airbrake **1** trigger Airbrake **14** actions LiveAgent **3** triggers LiveAgent **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Airbrake and LiveAgent to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Airbrake and LiveAgent can do together ### From Airbrake to LiveAgent - When **New error** in Airbrake then **Add customer group** in LiveAgent - When **New error** in Airbrake then **List conversation messages** in LiveAgent ### From LiveAgent to Airbrake - When **New conversation** in LiveAgent then **Record deploy** in Airbrake - When **New Customer** in LiveAgent then **Get project** in Airbrake Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Airbrake and LiveAgent ## Triggers and actions 4 triggers · 21 actions - Trigger **New error** Triggered when any new error is reported. - Action **Create notice** Submit a new error notice to Airbrake — report an error from an automation. - Action **Delete error group** Delete/resolve an Airbrake error group by id. - Action **Get error group** Fetch details for a single error group. - Action **Get project** Fetch details for a single project by ID. - Action **List activities** List the audit-log activities for an Airbrake project — deploys, mutes, resolves, etc. - Action **List deploys** List recorded deploys for an Airbrake project. - Action **List error groups** List error groups (aggregated errors) for a project. - Action **List notices** List individual notices (occurrences) for an error group. - Action **List projects** List all projects accessible to the authenticated user key. - Action **List source maps** List the uploaded source maps for an Airbrake project. - Action **Mute error group** Mute an error group so it no longer triggers notifications. - Action **Record deploy** Record a new deployment for a project (environment, revision, version, etc.). - Action **Show deploy** Retrieve a single Airbrake deploy by id. - Action **Unmute error group** Unmute a previously muted error group to re-enable notifications. - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. ## Each app on its own - [ **Airbrake** Airbrake collects errors generated by other applications, and aggregates the results for review.](https://apiant.ai/connections/airbrake) - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) Reviews ## What our customers say ## More from Airbrake - [ **Airbrake to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/airbrake-to-hubspot) - [ **Airbrake to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/airbrake-to-stripe) - [ **Airbrake to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/airbrake-to-quickbooks-online) - [ **Airbrake to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/airbrake-to-pipedrive) - [ **Airbrake to Asana** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/airbrake-to-asana) - [ **Airbrake to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/airbrake-to-jira) ## More into LiveAgent - [ **HubSpot to LiveAgent** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-liveagent) - [ **Google Sheets to LiveAgent** Google Sheets](https://apiant.ai/connect/google-sheets-to-liveagent) - [ **Gmail to LiveAgent** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-liveagent) - [ **Google Calendar to LiveAgent** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-liveagent) - [ **Google Drive to LiveAgent** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-liveagent) - [ **ActiveCampaign to LiveAgent** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-liveagent) Questions ## Airbrake and LiveAgent, answered ### ### What can start an automation from Airbrake? Any of Airbrake's 1 trigger in the catalog, including New error. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in LiveAgent when something happens in Airbrake? Any of LiveAgent's 7 actions, including Add customer group, Add tag, Get conversation and List conversation messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from LiveAgent to Airbrake? Yes. When something happens in LiveAgent, your agent can act in Airbrake too. This page covers both directions: LiveAgent's triggers and Airbrake's actions are listed here as well. ### ### Do I have to build a connector for Airbrake or LiveAgent? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Airbrake and LiveAgent without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.