--- title: "Connect Airbrake and Freshdesk - APIANT.ai" description: "When \"New error\" fires in Airbrake, your agent runs \"Search Tickets\" in Freshdesk, or \"New Company\" in Freshdesk to \"Record deploy\" in Airbrake." canonical: "https://apiant.ai/connect/airbrake-to-freshdesk" --- # Connect Airbrake and Freshdesk When **New error** fires in [Airbrake](https://apiant.ai/connections/airbrake), your agent runs **Search Tickets** in [Freshdesk](https://apiant.ai/connections/freshdesk), or **New Company** in Freshdesk to **Record deploy** in Airbrake. Describe the whole flow and it is built, tested on every scenario and kept running. Airbrake **1** trigger Airbrake **14** actions Freshdesk **3** triggers Freshdesk **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Airbrake and Freshdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Connecting Freshdesk and Airbrake puts crash detail next to customer tickets. A new error in Airbrake can open a Freshdesk ticket with the error group details, and a support ticket about a bug can be filed back to Airbrake as a notice so engineering sees it. Recent deploys and error groups can be pulled in as notes on the ticket. Example flows ## What Airbrake and Freshdesk can do together ### From Airbrake to Freshdesk - When **New error** in Airbrake then **Search Tickets** in Freshdesk - When **New error** in Airbrake then **Update Ticket** in Freshdesk ### From Freshdesk to Airbrake - When **New Company** in Freshdesk then **Record deploy** in Airbrake - When **New Ticket** in Freshdesk then **List projects** in Airbrake Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Airbrake and Freshdesk ## Triggers and actions 4 triggers · 35 actions - Trigger **New error** Triggered when any new error is reported. - Action **Create notice** Submit a new error notice to Airbrake — report an error from an automation. - Action **Delete error group** Delete/resolve an Airbrake error group by id. - Action **Get error group** Fetch details for a single error group. - Action **Get project** Fetch details for a single project by ID. - Action **List activities** List the audit-log activities for an Airbrake project — deploys, mutes, resolves, etc. - Action **List deploys** List recorded deploys for an Airbrake project. - Action **List error groups** List error groups (aggregated errors) for a project. - Action **List notices** List individual notices (occurrences) for an error group. - Action **List projects** List all projects accessible to the authenticated user key. - Action **List source maps** List the uploaded source maps for an Airbrake project. - Action **Mute error group** Mute an error group so it no longer triggers notifications. - Action **Record deploy** Record a new deployment for a project (environment, revision, version, etc.). - Action **Show deploy** Retrieve a single Airbrake deploy by id. - Action **Unmute error group** Unmute a previously muted error group to re-enable notifications. - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. ## Each app on its own - [ **Airbrake** Airbrake collects errors generated by other applications, and aggregates the results for review.](https://apiant.ai/connections/airbrake) - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) Reviews ## What our customers say ## More from Airbrake - [ **Airbrake to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/airbrake-to-hubspot) - [ **Airbrake to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/airbrake-to-stripe) - [ **Airbrake to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/airbrake-to-quickbooks-online) - [ **Airbrake to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/airbrake-to-pipedrive) - [ **Airbrake to Asana** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/airbrake-to-asana) - [ **Airbrake to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/airbrake-to-jira) ## More into Freshdesk - [ **QuickBooks Online to Freshdesk** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-freshdesk) - [ **Trello to Freshdesk** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshdesk) - [ **Asana to Freshdesk** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshdesk) - [ **Capsule CRM to Freshdesk** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-freshdesk) - [ **Agile CRM to Freshdesk** Agile CRM is an all-in-one CRM with sales, marketing, and service automation.](https://apiant.ai/connect/agile-crm-to-freshdesk) - [ **Beanstalk to Freshdesk** Beanstalk is a code hosting and deployment workflow tool for Git and Subversion.](https://apiant.ai/connect/beanstalk-to-freshdesk) Questions ## Airbrake and Freshdesk, answered ### ### Can a support agent see which deploy caused the error on the ticket? Yes. When a new error is reported in Airbrake, the agent can list deploys for that project and add a note to the Freshdesk ticket with the most recent deploy details, so the agent reading the ticket has that context. ### ### What happens when a Freshdesk ticket describes a bug we have not recorded yet? A new ticket in Freshdesk can create a notice in Airbrake with the ticket subject and description, so the error shows up alongside the rest. You can limit this to tickets that match a condition, such as a bug type or tag. ### ### What can start an automation from Airbrake? Any of Airbrake's 1 trigger in the catalog, including New error. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshdesk when something happens in Airbrake? Any of Freshdesk's 21 actions, including Search Tickets, Update Ticket, Create Company and Create Contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshdesk to Airbrake? Yes. When something happens in Freshdesk, your agent can act in Airbrake too. This page covers both directions: Freshdesk's triggers and Airbrake's actions are listed here as well. ### ### Do I have to build a connector for Airbrake or Freshdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Airbrake and Freshdesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.