--- title: "Connect Air and ManageEngine ServiceDesk Plus Cloud - APIANT.ai" description: "When \"Asset Custom Field Updated\" fires in Air, your agent runs \"Add request task\" in ManageEngine ServiceDesk Plus Cloud." canonical: "https://apiant.ai/connect/air-to-manageengine-servicedesk-plus-cloud" --- # Connect Air and ManageEngine ServiceDesk Plus Cloud When **Asset Custom Field Updated** fires in [Air](https://apiant.ai/connections/air), your agent runs **Add request task** in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), or **New Problem** in ManageEngine ServiceDesk Plus Cloud to **Add Assets to a Board** in Air. Describe the whole flow and it is built, tested on every scenario and kept running. Air **5** triggers Air **27** actions ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Air and ManageEngine ServiceDesk Plus Cloud to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Air and ManageEngine ServiceDesk Plus Cloud can do together ### From Air to ManageEngine ServiceDesk Plus Cloud - When **Asset Custom Field Updated** in Air then **Add request task** in ManageEngine ServiceDesk Plus Cloud - When **Board Custom Field Updated** in Air then **Add request note** in ManageEngine ServiceDesk Plus Cloud ### From ManageEngine ServiceDesk Plus Cloud to Air - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Add Assets to a Board** in Air - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Add Guest to a Board** in Air Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Air and ManageEngine ServiceDesk Plus Cloud ## Triggers and actions 7 triggers · 41 actions - Trigger **Asset Custom Field Updated** Triggers when the custom field values on an asset change (or a new asset appears with custom field values), checking the most recently updated assets. - Trigger **Board Custom Field Updated** Triggers when the custom field values on a board change (also fires once for each board when first seen). Returns the board with its current custom field values. - Trigger **New Asset** Triggers when a new asset is added to the Air workspace, optionally limited to a board, showcase, tag or search. - Trigger **New Board** Triggers when a new board is created in your Air workspace. - Trigger **Tag Added to Asset** Triggers when a tag is added to an asset in your Air workspace, once per asset and tag. - Action **Add Assets to a Board** Adds one or more assets to a board in your Air workspace. - Action **Add Guest to a Board** Invites a person by email as a guest on an Air board with the chosen guest role. - Action **Add Tags to an Asset Version** Adds an existing tag to a specific version of an asset in Air. - Action **Apply a Custom Field to a Board** Sets the value of a custom field on an Air board — text or date for plain fields, or selected options for single- and multi-select fields. - Action **Apply a Custom Field to an Asset** Sets the value of one custom field on an asset — text or date for plain fields, or chosen option(s) for single- and multi-select fields. - Action **Apply Custom Fields to an Asset** Sets the value or selected options of one custom field on an Air asset. - Action **Create a Board** Creates a board in your Air workspace, at the top level, at the root of a library, or inside another board. - Action **Create a Custom Field** Creates a new custom field in the Air workspace, optionally with its list of choices for a select field. - Action **Find Assets** Returns the assets in your Air workspace that match a search term, board, showcase, tag, custom field value or creation date range. - Action **Find Boards** Finds boards in your Air workspace by name, optionally limited to a parent board, showcase or library. Returns the matching boards, most recently updated first. - Action **Find Custom Fields** Searches the workspace's custom fields by name and returns the matching fields. - Action **Find Guests of a Board** Returns the guests of an Air board, accepted guests first, optionally filtered by email address. - Action **Generate an Upload URL** Creates a new asset (or a new version of an existing asset) in Air and returns the URL to upload the file's bytes to. - Action **Get Asset by ID** Returns an Air asset by its id, including its custom field values and cover version details (file name, type, size, tags and preview URLs). - Action **Get Asset Parent Boards** Returns the boards that contain a given Air asset, most recently created first. - Action **Get Asset Version by ID** Returns one version of an asset, including its file details, tags, preview URLs and IPTC/EXIF metadata. - Action **Get Board by ID** Returns a single Air board by its ID, including its title, description, parent board, dates and custom field values. - Action **Get Custom Field by ID** Returns one Air custom field, including its name, type and the choices of a select field. - Action **Get or Create Tags** Returns the tag with the given name, creating it in the Air workspace first if it does not already exist. - Action **Import a File From a URL** Imports a file into Air from a public URL, creating a new asset or a new version of an existing asset. Returns the import id to check its status. - Action **Remove an Asset From a Board** Removes an asset from a board in your Air workspace. The asset itself is not deleted. - Action **Remove Guest From a Board** Removes a guest from a board, revoking their access to it. - Action **Status of an Import** Returns the current status of a file import (pending, in progress, failed or succeeded), with error details when it failed. - Action **Update a Board** Updates the title, description or parent board of an existing Air board. - Action **Update an Asset Version** Updates the title and/or description of an asset version in Air. - Action **Update Role of Guest** Changes the role of a guest on an Air board. - Action **Upload a File** Uploads a file from a URL into your Air workspace as a new asset, or as a new version of an existing asset. - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. ## Each app on its own - [ **Air** Air is a tool for automating creative operations & managing creative assets at any scale.](https://apiant.ai/connections/air) - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) Reviews ## What our customers say ## More from Air - [ **Air to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/air-to-hubspot) - [ **Air to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/air-to-salesforce) - [ **Air to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/air-to-slack) - [ **Air to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/air-to-google-sheets) - [ **Air to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/air-to-gmail) - [ **Air to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/air-to-google-calendar) ## More into ManageEngine ServiceDesk Plus Cloud - [ **HubSpot to ManageEngine ServiceDesk Plus Cloud** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-manageengine-servicedesk-plus-cloud) - [ **Google Sheets to ManageEngine ServiceDesk Plus Cloud** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-manageengine-servicedesk-plus-cloud) - [ **Gmail to ManageEngine ServiceDesk Plus Cloud** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-manageengine-servicedesk-plus-cloud) - [ **Google Calendar to ManageEngine ServiceDesk Plus Cloud** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-manageengine-servicedesk-plus-cloud) - [ **Google Drive to ManageEngine ServiceDesk Plus Cloud** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-manageengine-servicedesk-plus-cloud) - [ **Mailchimp to ManageEngine ServiceDesk Plus Cloud** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-manageengine-servicedesk-plus-cloud) Questions ## Air and ManageEngine ServiceDesk Plus Cloud, answered ### ### What can start an automation from Air? Any of Air's 5 triggers in the catalog, including Asset Custom Field Updated, Board Custom Field Updated, New Asset and New Board. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ManageEngine ServiceDesk Plus Cloud when something happens in Air? Any of ManageEngine ServiceDesk Plus Cloud's 14 actions, including Create Request, Update problem, Update Request and Add request note. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ManageEngine ServiceDesk Plus Cloud to Air? Yes. When something happens in ManageEngine ServiceDesk Plus Cloud, your agent can act in Air too. This page covers both directions: ManageEngine ServiceDesk Plus Cloud's triggers and Air's actions are listed here as well. ### ### Do I have to build a connector for Air or ManageEngine ServiceDesk Plus Cloud? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Air and ManageEngine ServiceDesk Plus Cloud without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.