Integration
Connect Agile CRM and Freshworks CRM
When something happens in Agile CRM or Freshworks CRM, your agent does the next thing in the other. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Agile CRM and Freshworks CRM to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Teams that keep sales records in both Freshworks CRM and Agile CRM end up typing the same contact, company and deal twice. Joining them means a new record on one side becomes the matching record on the other, with a lookup first so you attach to the contact that already exists. The agent builds the flow, tests every scenario and keeps it running.
Example flows
What Agile CRM and Freshworks CRM can do together
From Agile CRM to Freshworks CRM
When New contact in Agile CRM
then Create Contact in Freshworks CRM
From Freshworks CRM to Agile CRM
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Agile CRM and Freshworks CRM
Triggers and actions 16 triggers · 80 actions
- List all tasks
list all tasks, surfacing new ones over time
- List contacts
list contacts, surfacing new ones over time
- List deals
list deals/opportunities, surfacing new ones over time
- List events
list events, surfacing new ones over time
- List pending tasks
list pending tasks within N days
- List tickets
list help desk tickets by filter, surfacing new ones
- List tracks
list deal tracks/pipelines
- New contact
Triggered when a new contact is added. Polls the contacts list and emits each new contact, deduplicated by contact id.
- New matching contact or company
Triggers when a new contact or company matches your search query.
- New matching task
Triggers when a new task matches your filter.
- Add contact to campaign
enroll a contact into a campaign by email
- Add lead score by email
add lead score to a contact by email
- Add note by contact email
add a note to a contact by email
- Add tags by contact email
add tags to a contact by email
- Add tags to contact
add multiple tags to a contact by ID
- Add tag to contact
Adds a tag to the specified contact. Spaces in the tag are replaced with underscores.
- Add ticket note
add a note to a ticket
- Change contact owner
change the owner of a contact
- Create company
/contacts (type=company) — create a company record
- Create contact
create a full contact record
- Create deal
create a deal/opportunity
- Create deal by contact email
create a deal for a contact by email
- Create deal note
create a note on a deal
- Create document
create a document
- Create event
create an event
- Create new contact (just email)
Creates a new contact using just the email address, then returns the new Contact ID.
- Create note
create a note
- Create task
create a task
- Create task by email
create a task for a contact by email
- Create ticket
create a help desk ticket
- Delete company
Delete a company.
- Delete contact
delete a contact
- Delete contact note
delete a contact note
- Delete deal
delete a deal
- Delete event
delete an event
- Delete tags by contact email
remove tags from a contact by email
- Delete task
delete a task
- Delete ticket
delete a help desk ticket
- Find contact
Returns the Contact ID (and contact record) for the given email address.
- Get company by ID
Retrieve a company by ID.
- Get contact by ID
retrieve a contact by ID
- Get contact by phone
look up a contact by phone
- Get contact deals
list deals for a contact
- Get contact documents
list documents for a contact
- Get contact events
list events for a contact
- Get contact notes
list notes for a contact
- Get contact tasks
list tasks for a contact
- Get deal by ID
retrieve a deal by ID
- Get deal notes
list notes for a deal
- Get deals by pipeline
list deals grouped by pipeline
- Get deals from track
list deals filtered by track
- Get Deals Grouped by Milestone
Returns every deal in the account, grouped into one list per milestone (New, Won, Lost and any custom milestones). Takes no search criteria — pick the milestone you want out of the returned groups.
- Get my deals
list deals owned by the current user
- Get task by ID
retrieve a task by ID
- Get ticket filters
list available ticket filters
- Get ticket messages
list notes/messages for a ticket
- List companies
list companies
- Remove contact from deal
remove a contact from a deal
- Remove tag from contact
Removes a tag from the specified contact. Spaces in the tag are replaced with underscores.
- Remove tags from contact
remove multiple tags from a contact by ID
- Search contact by email
look up a contact by email
- Search contact by email (POST)
look up a contact by email
- Search contacts by dynamic filter
search contacts by dynamic filter
- Update company
/contacts/edit-properties (company) — update company properties
- Update contact
Updates the specified contact's first name, last name, and email properties.
- Update contact lead score
update a contact's lead score
- Update contact property
update contact properties
- Update contact star rating
update a contact's star rating
- Update deal
partially update a deal
- Update deal note
Update a note on a deal. Fetches the deal, finds the note, overlays ONLY the fields you supply (blank fields keep their current value), then saves. Non-destructive.
- Update event
Update an event. Fetches the existing event, overlays ONLY the fields you supply (blank fields are left untouched), and carries the attached contacts through, then saves. Non-destructive.
- Update task
partially update a task
- Update track
Update a track (milestone pipeline). Fetches the track, overlays ONLY the fields you supply (blank fields keep their current value, so the milestone list is never erased), then saves. Non-destructive.
- New Account
Polling trigger: fires when a new sales account is created. Sorted by created_at descending.
- New Contact
Polling trigger: fires when a new contact is created. Sorted by created_at descending.
- New Deal
Polling trigger: fires when a new deal is created. Sorted by created_at descending.
- New or Updated Account
Polling trigger: fires when a sales account is created or updated. Sorted by updated_at descending.
- New or Updated Contact
Polling trigger: fires when a contact is created or updated. Sorted by updated_at descending.
- New or Updated Deal
Polling trigger: fires when a deal is created or updated. Sorted by updated_at descending.
- Add Note to Contact
Adds a note to a contact (targetable_type=Contact) in Freshworks CRM.
- Create Account
Creates a new sales account in Freshworks CRM.
- Create Appointment
Creates an appointment in Freshworks CRM. from_date/end_date are ISO8601.
- Create Contact
Creates a new contact in Freshworks CRM.
- Create Deal
Creates a new deal in Freshworks CRM.
- Create Task
Creates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount.
- Find Account by Name
Looks up a sales account by name using the lookup endpoint.
- Find Contact by Email
Looks up a contact by email address using the lookup endpoint.
- Find deal by custom field
Searches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
- Find deal by name
Searches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
- Find deal stage by name
Searches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs.
- Find pipeline by name
Searches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs.
- Get Account
Retrieves a sales account by ID in Freshworks CRM.
- Get Contact
Retrieves a contact by ID in Freshworks CRM.
- Get Deal
Retrieves a deal by ID in Freshworks CRM.
- Update Contact
Updates an existing contact by ID in Freshworks CRM.
- Update Deal
Updates an existing deal by ID in Freshworks CRM.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Agile CRM and Freshworks CRM, answered
How do you avoid creating a duplicate contact in Agile CRM?
Before anything is created, the flow uses Search contact by email or Find contact in Agile CRM, so an existing record is matched on email. You decide what happens when nothing is found, such as creating a contact or stopping there.
Can a deal created in Freshworks CRM be attached to the right person in Agile CRM?
Yes. Create deal by contact email in Agile CRM links the new deal to the contact holding that email address, so it lands on the existing record rather than a loose deal. The agent tests every scenario, including the case where no contact matches.
What can start an automation from Agile CRM?
Any of Agile CRM's 10 triggers in the catalog, including New contact, New matching task, New matching contact or company and List all tasks. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshworks CRM when something happens in Agile CRM?
Any of Freshworks CRM's 17 actions, including Create Contact, Create Task, Create Account and Create Appointment. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshworks CRM to Agile CRM?
Yes. When something happens in Freshworks CRM, your agent can act in Agile CRM too. This page covers both directions: Freshworks CRM's triggers and Agile CRM's actions are listed here as well.
Do I have to build a connector for Agile CRM or Freshworks CRM?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.