Integration
Connect Affinity and ManageEngine ServiceDesk Plus Cloud
When New List fires in Affinity, your agent runs Add request task in ManageEngine ServiceDesk Plus Cloud, or New Problem in ManageEngine ServiceDesk Plus Cloud to Add field value in Affinity. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Affinity and ManageEngine ServiceDesk Plus Cloud to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Affinity and ManageEngine ServiceDesk Plus Cloud can do together
From Affinity to ManageEngine ServiceDesk Plus Cloud
When New List in Affinity
then Add request task in ManageEngine ServiceDesk Plus Cloud
From ManageEngine ServiceDesk Plus Cloud to Affinity
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Affinity and ManageEngine ServiceDesk Plus Cloud
Triggers and actions 8 triggers · 29 actions
- Field Value Changes
Triggers when a field value is added, updated or removed in Affinity.
- New List
Triggers when a new list is created in Affinity.
- New List Entry
Triggers when a new entry is added to an Affinity list.
- New Opportunity
Triggers when a new opportunity is added in Affinity.
- New Organization
Triggers when a new organization is added in Affinity.
- New Person
Triggers when a new person is added in Affinity.
- Add field value
Sets the value of a field on a list entry (a row on an Affinity list), such as a status dropdown, number, date, text, person or company field.
- Add reminder
Creates a one-time or recurring reminder in Affinity for a person, company or opportunity, assigned to an internal user.
- Delete opportunity
Deletes an opportunity in Affinity.
- Delete person
Deletes a person from Affinity. Internal people in your organization cannot be deleted.
- Find a List Entry
Finds an entry on an Affinity list by the name, email or domain of its person, organization or opportunity.
- Find an Organization
Finds Affinity organizations by name or domain and returns the best match.
- Find a Person
Finds Affinity persons by name or email address and returns the best match.
- Find opportunities
Finds opportunities whose name contains the text you give, returning the first match and all matches.
- Get an Opportunity
Returns one Affinity opportunity by ID, with its name and the list it belongs to.
- Get an Organization
Returns one Affinity organization (company) by ID, with its name and domains.
- Get a Person
Returns one Affinity person by ID, with their name and email addresses.
- List lists
Returns the lists in your Affinity workspace that you can view, optionally filtered by name.
- Update field value
Sets the value of a single field on a list entry (row) in an Affinity list, replacing its current value.
- Update opportunity
Renames an existing opportunity in Affinity.
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add problem
Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Affinity and ManageEngine ServiceDesk Plus Cloud, answered
What can start an automation from Affinity?
Any of Affinity's 6 triggers in the catalog, including New List, New List Entry, New Opportunity and New Organization. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ManageEngine ServiceDesk Plus Cloud when something happens in Affinity?
Any of ManageEngine ServiceDesk Plus Cloud's 15 actions, including Create Request, Update problem, Update Request and Add problem. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ManageEngine ServiceDesk Plus Cloud to Affinity?
Yes. When something happens in ManageEngine ServiceDesk Plus Cloud, your agent can act in Affinity too. This page covers both directions: ManageEngine ServiceDesk Plus Cloud's triggers and Affinity's actions are listed here as well.
Do I have to build a connector for Affinity or ManageEngine ServiceDesk Plus Cloud?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Affinity and ManageEngine ServiceDesk Plus Cloud without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.