--- title: "Connect Affinity and Freshservice - APIANT.ai" description: "When \"New List\" fires in Affinity, your agent runs \"Add Attachment to a Ticket\" in Freshservice." canonical: "https://apiant.ai/connect/affinity-to-freshservice" --- # Connect Affinity and Freshservice When **New List** fires in [Affinity](https://apiant.ai/connections/affinity), your agent runs **Add Attachment to a Ticket** in [Freshservice](https://apiant.ai/connections/freshservice), or **New or Updated Change** in Freshservice to **Add field value** in Affinity. Describe the whole flow and it is built, tested on every scenario and kept running. Affinity **6** triggers Affinity **14** actions Freshservice **10** triggers Freshservice **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Affinity and Freshservice to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Affinity and Freshservice can do together ### From Affinity to Freshservice - When **New List** in Affinity then **Add Attachment to a Ticket** in Freshservice - When **New List Entry** in Affinity then **Add Attachment to a Ticket (Cisco)** in Freshservice ### From Freshservice to Affinity - When **New or Updated Change** in Freshservice then **Add field value** in Affinity - When **New or Updated Release** in Freshservice then **Add reminder** in Affinity Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Affinity and Freshservice ## Triggers and actions 16 triggers · 26 actions - Trigger **Field Value Changes** Triggers when a field value is added, updated or removed in Affinity. - Trigger **New List** Triggers when a new list is created in Affinity. - Trigger **New List Entry** Triggers when a new entry is added to an Affinity list. - Trigger **New Opportunity** Triggers when a new opportunity is added in Affinity. - Trigger **New Organization** Triggers when a new organization is added in Affinity. - Trigger **New Person** Triggers when a new person is added in Affinity. - Action **Add field value** Sets the value of a field on a list entry (a row on an Affinity list), such as a status dropdown, number, date, text, person or company field. - Action **Add reminder** Creates a one-time or recurring reminder in Affinity for a person, company or opportunity, assigned to an internal user. - Action **Delete opportunity** Deletes an opportunity in Affinity. - Action **Delete person** Deletes a person from Affinity. Internal people in your organization cannot be deleted. - Action **Find a List Entry** Finds an entry on an Affinity list by the name, email or domain of its person, organization or opportunity. - Action **Find an Organization** Finds Affinity organizations by name or domain and returns the best match. - Action **Find a Person** Finds Affinity persons by name or email address and returns the best match. - Action **Find opportunities** Finds opportunities whose name contains the text you give, returning the first match and all matches. - Action **Get an Opportunity** Returns one Affinity opportunity by ID, with its name and the list it belongs to. - Action **Get an Organization** Returns one Affinity organization (company) by ID, with its name and domains. - Action **Get a Person** Returns one Affinity person by ID, with their name and email addresses. - Action **List lists** Returns the lists in your Affinity workspace that you can view, optionally filtered by name. - Action **Update field value** Sets the value of a single field on a list entry (row) in an Affinity list, replacing its current value. - Action **Update opportunity** Renames an existing opportunity in Affinity. - Trigger **Deleted Ticket** Triggered when a ticket is deleted. - Trigger **New or Updated Change** Triggered by a new or updated change in Freshservice. - Trigger **New or Updated Release** Triggered by a new or updated release. - Trigger **Two-way sync new and updated changes** Triggered by new and updated changes - Trigger **Two-way sync new and updated problems with PagerDuty ID** A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated releases** Triggered by new or updated release - Trigger **Two-way sync new and updated tickets** A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions. - Trigger **Updated Change** Triggered when a change is updated (created_at differs from updated_at). - Trigger **Updated Problem** Triggered when a problem is updated (created_at != updated_at). - Trigger **Updated Release** Triggered when a release is updated. - Action **Add Attachment to a Ticket** Adds an attachment from a url to a specified ticket. - Action **Add Attachment to a Ticket (Cisco)** Adds an attachment from a url to a specified ticket. - Action **Add Note To A Problem** Adds a note to a problem provided its id. - Action **Delete Problem** Deletes a problem given its ID. - Action **Delete Ticket** Deletes a ticket given its ID. - Action **Get agent** Returns the details of a single agent in Freshservice, including their custom field values. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists agents. - Action **List Requesters** Lists requesters. - Action **List Tickets** Lists tickets, optionally filtered. - Action **Reply to a Ticket** Adds a public reply to a ticket. - Action **Two-way sync delete ticket** Deletes a ticket. For use only with two-way sync delete triggers. ## Each app on its own - [ **Affinity** Affinity is a collective intelligence CRM, helping you keep track of the people and organizations in your...](https://apiant.ai/connections/affinity) - [ **Freshservice** Freshservice IT service management (ITSM) — manage tickets, problems, changes, releases, agents, and...](https://apiant.ai/connections/freshservice) Reviews ## What our customers say ## More from Affinity - [ **Affinity to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/affinity-to-hubspot) - [ **Affinity to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/affinity-to-salesforce) - [ **Affinity to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/affinity-to-slack) - [ **Affinity to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/affinity-to-google-sheets) - [ **Affinity to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/affinity-to-gmail) - [ **Affinity to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/affinity-to-google-calendar) ## More into Freshservice - [ **ActiveCampaign to Freshservice** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-freshservice) - [ **Airtable to Freshservice** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-freshservice) - [ **Asana to Freshservice** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshservice) - [ **ClickUp to Freshservice** ClickUp is an all-in-one app to plan, track, and manage your work in a beautifully intuitive environment.](https://apiant.ai/connect/clickup-to-freshservice) - [ **Discord to Freshservice** Discord is an all-in-one voice and text chat for gamers.](https://apiant.ai/connect/discord-to-freshservice) - [ **Freshdesk to Freshservice** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connect/freshdesk-to-freshservice) Questions ## Affinity and Freshservice, answered ### ### What can start an automation from Affinity? Any of Affinity's 6 triggers in the catalog, including New List, New List Entry, New Opportunity and New Organization. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshservice when something happens in Affinity? Any of Freshservice's 12 actions, including Add Attachment to a Ticket, Add Attachment to a Ticket (Cisco), Add Note To A Problem and Get agent. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshservice to Affinity? Yes. When something happens in Freshservice, your agent can act in Affinity too. This page covers both directions: Freshservice's triggers and Affinity's actions are listed here as well. ### ### Do I have to build a connector for Affinity or Freshservice? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Affinity and Freshservice without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.