--- title: "Connect Adobe Acrobat Sign and LiveAgent - APIANT.ai" description: "When \"Agreement Created\" fires in Adobe Acrobat Sign, your agent runs \"Add customer group\" in LiveAgent." canonical: "https://apiant.ai/connect/adobe-acrobat-sign-to-liveagent" --- # Connect Adobe Acrobat Sign and LiveAgent When **Agreement Created** fires in [Adobe Acrobat Sign](https://apiant.ai/connections/adobe-acrobat-sign), your agent runs **Add customer group** in [LiveAgent](https://apiant.ai/connections/liveagent), or **New conversation** in LiveAgent to **Create an Agreement From Uploaded Document** in Adobe Acrobat Sign. Describe the whole flow and it is built, tested on every scenario and kept running. Adobe Acrobat Sign **5** triggers Adobe Acrobat Sign **11** actions LiveAgent **3** triggers LiveAgent **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Adobe Acrobat Sign and LiveAgent to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Adobe Acrobat Sign and LiveAgent can do together ### From Adobe Acrobat Sign to LiveAgent - When **Agreement Created** in Adobe Acrobat Sign then **Add customer group** in LiveAgent - When **Agreement State Changed** in Adobe Acrobat Sign then **List conversation messages** in LiveAgent ### From LiveAgent to Adobe Acrobat Sign - When **New conversation** in LiveAgent then **Create an Agreement From Uploaded Document** in Adobe Acrobat Sign - When **New Customer** in LiveAgent then **Upload a Document to Get Document ID** in Adobe Acrobat Sign Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Adobe Acrobat Sign and LiveAgent ## Triggers and actions 8 triggers · 18 actions - Trigger **Agreement Created** Triggers when a new agreement is created in Adobe Acrobat Sign. - Trigger **Agreement Event Occurred** Triggers when any event occurs on an Acrobat Sign agreement, such as creation, signing, rejection or expiry. - Trigger **Agreement Recalled** Triggers when an Acrobat Sign agreement is recalled (cancelled) by its sender. - Trigger **Agreement Reminder Sent** Triggers when Acrobat Sign sends a reminder to a participant of an agreement. - Trigger **Agreement State Changed** Triggers when an Acrobat Sign agreement changes state — sent out, signed by everyone, recalled, rejected, expired or deleted. - Action **Add agreement reminder** Creates a reminder that emails selected participants of an agreement, once or on a repeating schedule until they sign. - Action **Add web form** Creates a web form (widget) from one or more documents, ready to host for signers or saved as a draft. - Action **Create an Agreement From a Library Template** Creates an agreement from a template in your Acrobat Sign library and, depending on the chosen state, sends it out for signature or saves it as a draft. - Action **Create an Agreement From Uploaded Document** Creates an Adobe Acrobat Sign agreement from a previously uploaded document and, depending on the chosen state, sends it out for signature. - Action **Find the Agreement Status** Returns the current status and details of an Acrobat Sign agreement, looked up by its agreement ID. - Action **Get library template** Returns the details of a library template, including its name, owner, sharing mode, status and template types. - Action **List Agreement Reminders** Returns the reminders set on an agreement, optionally filtered by reminder status. - Action **List library templates** Returns the library templates (reusable documents and form field layers) available to the connected user. - Action **List users** Returns the users in the Acrobat Sign account, optionally filtered by administrator status. - Action **Update agreement state** Moves an agreement to a new state, such as cancelling, pausing, restarting or sending it. - Action **Upload a Document to Get Document ID** Uploads a file to Acrobat Sign and returns a temporary document ID you can use to create an agreement, web form or bulk send within 7 days. - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. ## Each app on its own - [ **Adobe Acrobat Sign** Adobe Acrobat Sign is a cloud-based e-signature service that allows the user to send, sign, track, and...](https://apiant.ai/connections/adobe-acrobat-sign) - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) Reviews ## What our customers say ## More from Adobe Acrobat Sign - [ **Adobe Acrobat Sign to LeadSimple** LeadSimple is the CRM that property management and real estate companies use to scale and grow.](https://apiant.ai/connect/adobe-acrobat-sign-to-leadsimple) - [ **Adobe Acrobat Sign to SolarWinds Service Desk** Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.](https://apiant.ai/connect/adobe-acrobat-sign-to-solarwinds-service-desk) - [ **Adobe Acrobat Sign to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/adobe-acrobat-sign-to-hubspot) - [ **Adobe Acrobat Sign to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/adobe-acrobat-sign-to-salesforce) - [ **Adobe Acrobat Sign to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/adobe-acrobat-sign-to-slack) - [ **Adobe Acrobat Sign to Google Sheets** Google Sheets](https://apiant.ai/connect/adobe-acrobat-sign-to-google-sheets) ## More into LiveAgent - [ **HubSpot to LiveAgent** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-liveagent) - [ **Google Sheets to LiveAgent** Google Sheets](https://apiant.ai/connect/google-sheets-to-liveagent) - [ **Gmail to LiveAgent** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-liveagent) - [ **Google Calendar to LiveAgent** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-liveagent) - [ **Google Drive to LiveAgent** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-liveagent) - [ **ActiveCampaign to LiveAgent** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-liveagent) Questions ## Adobe Acrobat Sign and LiveAgent, answered ### ### What can start an automation from Adobe Acrobat Sign? Any of Adobe Acrobat Sign's 5 triggers in the catalog, including Agreement Created, Agreement State Changed, Agreement Event Occurred and Agreement Recalled. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in LiveAgent when something happens in Adobe Acrobat Sign? Any of LiveAgent's 7 actions, including Add customer group, Add tag, Get conversation and List conversation messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from LiveAgent to Adobe Acrobat Sign? Yes. When something happens in LiveAgent, your agent can act in Adobe Acrobat Sign too. This page covers both directions: LiveAgent's triggers and Adobe Acrobat Sign's actions are listed here as well. ### ### Do I have to build a connector for Adobe Acrobat Sign or LiveAgent? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Adobe Acrobat Sign and LiveAgent without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.