--- title: "Connect Adobe Acrobat Sign and Freshdesk - APIANT.ai" description: "When \"Agreement Created\" fires in Adobe Acrobat Sign, your agent runs \"Add Note to Ticket\" in Freshdesk." canonical: "https://apiant.ai/connect/adobe-acrobat-sign-to-freshdesk" --- # Connect Adobe Acrobat Sign and Freshdesk When **Agreement Created** fires in [Adobe Acrobat Sign](https://apiant.ai/connections/adobe-acrobat-sign), your agent runs **Add Note to Ticket** in [Freshdesk](https://apiant.ai/connections/freshdesk), or **New Company** in Freshdesk to **Create an Agreement From Uploaded Document** in Adobe Acrobat Sign. Describe the whole flow and it is built, tested on every scenario and kept running. Adobe Acrobat Sign **5** triggers Adobe Acrobat Sign **11** actions Freshdesk **3** triggers Freshdesk **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Adobe Acrobat Sign and Freshdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Adobe Acrobat Sign and Freshdesk can do together ### From Adobe Acrobat Sign to Freshdesk - When **Agreement Created** in Adobe Acrobat Sign then **Add Note to Ticket** in Freshdesk - When **Agreement State Changed** in Adobe Acrobat Sign then **Create Contact** in Freshdesk ### From Freshdesk to Adobe Acrobat Sign - When **New Company** in Freshdesk then **Create an Agreement From Uploaded Document** in Adobe Acrobat Sign - When **New Contact** in Freshdesk then **Upload a Document to Get Document ID** in Adobe Acrobat Sign Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Adobe Acrobat Sign and Freshdesk ## Triggers and actions 8 triggers · 32 actions - Trigger **Agreement Created** Triggers when a new agreement is created in Adobe Acrobat Sign. - Trigger **Agreement Event Occurred** Triggers when any event occurs on an Acrobat Sign agreement, such as creation, signing, rejection or expiry. - Trigger **Agreement Recalled** Triggers when an Acrobat Sign agreement is recalled (cancelled) by its sender. - Trigger **Agreement Reminder Sent** Triggers when Acrobat Sign sends a reminder to a participant of an agreement. - Trigger **Agreement State Changed** Triggers when an Acrobat Sign agreement changes state — sent out, signed by everyone, recalled, rejected, expired or deleted. - Action **Add agreement reminder** Creates a reminder that emails selected participants of an agreement, once or on a repeating schedule until they sign. - Action **Add web form** Creates a web form (widget) from one or more documents, ready to host for signers or saved as a draft. - Action **Create an Agreement From a Library Template** Creates an agreement from a template in your Acrobat Sign library and, depending on the chosen state, sends it out for signature or saves it as a draft. - Action **Create an Agreement From Uploaded Document** Creates an Adobe Acrobat Sign agreement from a previously uploaded document and, depending on the chosen state, sends it out for signature. - Action **Find the Agreement Status** Returns the current status and details of an Acrobat Sign agreement, looked up by its agreement ID. - Action **Get library template** Returns the details of a library template, including its name, owner, sharing mode, status and template types. - Action **List Agreement Reminders** Returns the reminders set on an agreement, optionally filtered by reminder status. - Action **List library templates** Returns the library templates (reusable documents and form field layers) available to the connected user. - Action **List users** Returns the users in the Acrobat Sign account, optionally filtered by administrator status. - Action **Update agreement state** Moves an agreement to a new state, such as cancelling, pausing, restarting or sending it. - Action **Upload a Document to Get Document ID** Uploads a file to Acrobat Sign and returns a temporary document ID you can use to create an agreement, web form or bulk send within 7 days. - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. ## Each app on its own - [ **Adobe Acrobat Sign** Adobe Acrobat Sign is a cloud-based e-signature service that allows the user to send, sign, track, and...](https://apiant.ai/connections/adobe-acrobat-sign) - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) Reviews ## What our customers say ## More from Adobe Acrobat Sign - [ **Adobe Acrobat Sign to LeadSimple** LeadSimple is the CRM that property management and real estate companies use to scale and grow.](https://apiant.ai/connect/adobe-acrobat-sign-to-leadsimple) - [ **Adobe Acrobat Sign to SolarWinds Service Desk** Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.](https://apiant.ai/connect/adobe-acrobat-sign-to-solarwinds-service-desk) - [ **Adobe Acrobat Sign to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/adobe-acrobat-sign-to-hubspot) - [ **Adobe Acrobat Sign to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/adobe-acrobat-sign-to-salesforce) - [ **Adobe Acrobat Sign to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/adobe-acrobat-sign-to-slack) - [ **Adobe Acrobat Sign to Google Sheets** Google Sheets](https://apiant.ai/connect/adobe-acrobat-sign-to-google-sheets) ## More into Freshdesk - [ **QuickBooks Online to Freshdesk** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-freshdesk) - [ **Trello to Freshdesk** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshdesk) - [ **Asana to Freshdesk** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshdesk) - [ **Capsule CRM to Freshdesk** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-freshdesk) - [ **Agile CRM to Freshdesk** Agile CRM is an all-in-one CRM with sales, marketing, and service automation.](https://apiant.ai/connect/agile-crm-to-freshdesk) - [ **Airbrake to Freshdesk** Airbrake collects errors generated by other applications, and aggregates the results for review.](https://apiant.ai/connect/airbrake-to-freshdesk) Questions ## Adobe Acrobat Sign and Freshdesk, answered ### ### What can start an automation from Adobe Acrobat Sign? Any of Adobe Acrobat Sign's 5 triggers in the catalog, including Agreement Created, Agreement State Changed, Agreement Event Occurred and Agreement Recalled. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshdesk when something happens in Adobe Acrobat Sign? Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshdesk to Adobe Acrobat Sign? Yes. When something happens in Freshdesk, your agent can act in Adobe Acrobat Sign too. This page covers both directions: Freshdesk's triggers and Adobe Acrobat Sign's actions are listed here as well. ### ### Do I have to build a connector for Adobe Acrobat Sign or Freshdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Adobe Acrobat Sign and Freshdesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.