--- title: "Connect Accredible Certificates and incident.io - APIANT.ai" description: "When \"New Credential Created\" fires in Accredible Certificates, your agent runs \"Find Users On-Call\" in incident.io." canonical: "https://apiant.ai/connect/accredible-certificates-to-incident-io" --- # Connect Accredible Certificates and incident.io When **New Credential Created** fires in [Accredible Certificates](https://apiant.ai/connections/accredible-certificates), your agent runs **Find Users On-Call** in [incident.io](https://apiant.ai/connections/incident-io), or **New Incident** in incident.io to **Add evidence item** in Accredible Certificates. Describe the whole flow and it is built, tested on every scenario and kept running. Accredible Certificates **2** triggers Accredible Certificates **19** actions incident.io **1** trigger incident.io **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Accredible Certificates and incident.io to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Accredible Certificates and incident.io can do together ### From Accredible Certificates to incident.io - When **New Credential Created** in Accredible Certificates then **Find Users On-Call** in incident.io - When **New Credential Published** in Accredible Certificates then **Add follow-up** in incident.io ### From incident.io to Accredible Certificates - When **New Incident** in incident.io then **Add evidence item** in Accredible Certificates - When **New Incident** in incident.io then **Add department** in Accredible Certificates Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Accredible Certificates and incident.io ## Triggers and actions 3 triggers · 30 actions - Trigger **New Credential Created** Triggers when a new credential (certificate or badge) is created in your Accredible account. - Trigger **New Credential Published** Triggers when a credential (certificate or badge) is published in Accredible, optionally limited to one group or recipient. - Action **Add department** Creates a new department in your Accredible account, with its name, website, logo and branding images. - Action **Add design** Creates a new certificate or badge design in Accredible from encoded design content. - Action **Add evidence item** Adds an evidence item (a file, link, video, grade or transcript) to an existing credential so it is shown on the recipient's certificate or badge page. - Action **Add group** Creates a group in Accredible representing a course or achievement, which credentials can then be issued from. - Action **Add reference** Adds a reference (a testimonial from a teacher, manager, mentor or colleague) to an existing credential. - Action **Create Credential** Creates a credential (certificate or badge) for a recipient in one of your groups, optionally with evidence items and references. - Action **Create Evidence - Transcript** Adds a transcript to a credential as an evidence item, shown on the recipient's certificate or badge. - Action **Delete Credential** Deletes a credential (certificate or badge) from your Accredible account and returns the record that was removed. - Action **Delete group** Deletes a group (a course or achievement) from your Accredible account and returns the deleted group. - Action **Find Credentials** Returns the credentials that match the criteria you supply, such as recipient email, recipient name, group, or issue date range. - Action **Find designs** Returns the certificate and badge designs in your Accredible account, optionally narrowed by kind or meta data. - Action **Find Groups** Returns the groups (courses or achievements) whose name, course name, department, collection, metadata or last-updated date match the criteria you give. - Action **Generate credential PDF** Generates a PDF of a published credential and returns a link to download it. - Action **Get credential** Returns one credential by its id, including its recipient, group, custom attributes, evidence, references, skills and image links. - Action **Get group** Returns a group (a course or achievement) with its course details, design, collections, earning criteria and skills. - Action **List credentials** Returns every credential in your Accredible account, oldest first, optionally narrowed to one group, a publish state, a recipient or a date range. - Action **List groups** Returns every group (course or achievement) in your Accredible account, optionally narrowed by department, collection, name or last-updated date. - Action **Update Credential** Updates an existing credential's recipient details, course information, dates, custom attributes, evidence and references. Only the fields you fill in are changed. - Action **Update group** Updates an existing group (course or achievement) in Accredible, changing its name, course details, designs, expiry and skills settings. - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. - Action **Update incident** Edits an existing incident's name, summary, severity, status, call link, Slack channel name, custom fields, role assignments or timestamps. Only the values you provide are changed. ## Each app on its own - [ **Accredible Certificates** Easily create and manage digital certificates & open badges for your events or courses.](https://apiant.ai/connections/accredible-certificates) - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) Reviews ## What our customers say ## More from Accredible Certificates - [ **Accredible Certificates to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/accredible-certificates-to-hubspot) - [ **Accredible Certificates to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/accredible-certificates-to-salesforce) - [ **Accredible Certificates to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/accredible-certificates-to-slack) - [ **Accredible Certificates to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/accredible-certificates-to-google-sheets) - [ **Accredible Certificates to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/accredible-certificates-to-gmail) - [ **Accredible Certificates to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/accredible-certificates-to-google-calendar) ## More into incident.io - [ **HubSpot to incident.io** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-incident-io) - [ **Google Sheets to incident.io** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-incident-io) - [ **Gmail to incident.io** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-incident-io) - [ **Google Calendar to incident.io** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-incident-io) - [ **Google Drive to incident.io** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-incident-io) - [ **ActiveCampaign to incident.io** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-incident-io) Questions ## Accredible Certificates and incident.io, answered ### ### What can start an automation from Accredible Certificates? Any of Accredible Certificates's 2 triggers in the catalog, including New Credential Created and New Credential Published. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in incident.io when something happens in Accredible Certificates? Any of incident.io's 11 actions, including Create Incident, Update incident, Add follow-up and Add incident update. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from incident.io to Accredible Certificates? Yes. When something happens in incident.io, your agent can act in Accredible Certificates too. This page covers both directions: incident.io's triggers and Accredible Certificates's actions are listed here as well. ### ### Do I have to build a connector for Accredible Certificates or incident.io? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Accredible Certificates and incident.io without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.