--- title: "Connect Accredible Certificates and Gorgias - APIANT.ai" description: "When \"New Credential Published\" fires in Accredible Certificates, your agent runs \"Add customer\" in Gorgias." canonical: "https://apiant.ai/connect/accredible-certificates-to-gorgias" --- # Connect Accredible Certificates and Gorgias When **New Credential Published** fires in [Accredible Certificates](https://apiant.ai/connections/accredible-certificates), your agent runs **Add customer** in [Gorgias](https://apiant.ai/connections/gorgias), or **New ticket** in Gorgias to **Add evidence item** in Accredible Certificates. Describe the whole flow and it is built, tested on every scenario and kept running. Accredible Certificates **1** trigger Accredible Certificates **10** actions Gorgias **2** triggers Gorgias **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Accredible Certificates and Gorgias to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Accredible Certificates and Gorgias can do together ### From Accredible Certificates to Gorgias - When **New Credential Published** in Accredible Certificates then **Add customer** in Gorgias - When **New Credential Published** in Accredible Certificates then **Add tag to ticket** in Gorgias ### From Gorgias to Accredible Certificates - When **New ticket** in Gorgias then **Add evidence item** in Accredible Certificates - When **New ticket message** in Gorgias then **Add reference** in Accredible Certificates Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Accredible Certificates and Gorgias ## Triggers and actions 3 triggers · 23 actions - Trigger **New Credential Published** Triggers when a credential (certificate or badge) is published in Accredible, optionally limited to one group or recipient. - Action **Add evidence item** Adds an evidence item (a file, link, video, grade or transcript) to an existing credential so it is shown on the recipient's certificate or badge page. - Action **Add reference** Adds a reference (a testimonial from a teacher, manager, mentor or colleague) to an existing credential. - Action **Create Evidence - Transcript** Adds a transcript to a credential as an evidence item, shown on the recipient's certificate or badge. - Action **Delete Credential** Deletes a credential (certificate or badge) from your Accredible account and returns the record that was removed. - Action **Delete group** Deletes a group (a course or achievement) from your Accredible account and returns the deleted group. - Action **Find Credentials** Returns the credentials that match the criteria you supply, such as recipient email, recipient name, group, or issue date range. - Action **Generate credential PDF** Generates a PDF of a published credential and returns a link to download it. - Action **Get credential** Returns one credential by its id, including its recipient, group, custom attributes, evidence, references, skills and image links. - Action **Get group** Returns a group (a course or achievement) with its course details, design, collections, earning criteria and skills. - Action **List credentials** Returns every credential in your Accredible account, oldest first, optionally narrowed to one group, a publish state, a recipient or a date range. - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). ## Each app on its own - [ **Accredible Certificates** Easily create and manage digital certificates & open badges for your events or courses.](https://apiant.ai/connections/accredible-certificates) - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) Reviews ## What our customers say ## More from Accredible Certificates - [ **Accredible Certificates to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/accredible-certificates-to-hubspot) - [ **Accredible Certificates to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/accredible-certificates-to-salesforce) - [ **Accredible Certificates to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/accredible-certificates-to-slack) - [ **Accredible Certificates to Google Sheets** Google Sheets](https://apiant.ai/connect/accredible-certificates-to-google-sheets) - [ **Accredible Certificates to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/accredible-certificates-to-gmail) - [ **Accredible Certificates to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/accredible-certificates-to-google-calendar) ## More into Gorgias - [ **Google Sheets to Gorgias** Google Sheets](https://apiant.ai/connect/google-sheets-to-gorgias) - [ **Gmail to Gorgias** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-gorgias) - [ **Google Calendar to Gorgias** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-gorgias) - [ **Google Drive to Gorgias** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-gorgias) - [ **Airtable to Gorgias** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-gorgias) - [ **Asana to Gorgias** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-gorgias) Questions ## Accredible Certificates and Gorgias, answered ### ### What can start an automation from Accredible Certificates? Any of Accredible Certificates's 1 trigger in the catalog, including New Credential Published. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Gorgias when something happens in Accredible Certificates? Any of Gorgias's 13 actions, including Create Ticket, Create Ticket Message, Update customer and Update ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Gorgias to Accredible Certificates? Yes. When something happens in Gorgias, your agent can act in Accredible Certificates too. This page covers both directions: Gorgias's triggers and Accredible Certificates's actions are listed here as well. ### ### Do I have to build a connector for Accredible Certificates or Gorgias? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Accredible Certificates and Gorgias without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.