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What do you want 2Chat and NEXT to do together?
Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.
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Triggers and actions 13 triggers ยท 16 actions
Trigger
Call Status UpdateTriggers when a call changes state. E.g.: ringing, missed, answered, canceled, completed, etc.
Trigger
Incoming Call CompletedTriggers when an incoming phone call is completed (answered or missed).
Trigger
New WhatsApp ConversationTriggers when a new WhatsApp conversation is started on your 2Chat connected number.
Trigger
New WhatsApp MessageTriggers when a new message is either sent or received on 2Chat. Works for messages sent by agents or sent by your users/customers.
Trigger
Outgoing Call CompletedTriggers when an outgoing phone call is completed (answered or canceled).
Trigger
Participant Joined a WhatsApp GroupTriggers when someone joins a WhatsApp Group
Trigger
Participant Left a WhatsApp GroupTriggers when someone leaves a WhatsApp Group
Trigger
Participant Was Removed From a WhatsApp GroupTriggers when someone is removed from a WhatsApp Group
Trigger
WhatsApp Audio Message TranscribedTriggers when a new WhatsApp audio message is transcribed to text.
Trigger
WhatsApp Call MadeTriggers when a new WhatsApp call is made from your connected number.
Trigger
WhatsApp Call ReceivedTriggers when a new WhatsApp call is received on your connected number.
Trigger
WhatsApp Group Message ReceivedTriggers when a new WhatsApp Group Message is received
Trigger
WhatsApp Order ReceivedTriggers when a WhatsApp Order is received on your 2Chat connected number.
Action
Create ContactCreates a Contact in 2Chat
Action
Add RecordCreate a record (feedback/insight item) in NEXT. POST /records
Action
Add TagCreate a tag. POST /tags
Action
Create AccountCreates an account in NEXT
Action
Create HighlightCreates a highlight in NEXT
Action
Create RecordingCreates a recording in NEXT
Action
Delete RecordDelete a record. DELETE /records/{id}
Action
Delete TagDelete a tag. DELETE /tags/{id}
Action
Find AccountFind an account in NEXT
Action
Find Records by RelevanceSearch records by relevance/query. GET /search-records
Action
Get ProjectRetrieve a project. GET /projects/{id}
Action
Get RecordRetrieve a record by ID. GET /records/{id}
Action
Get TagRetrieve a tag by ID. GET /tags/{id}
Action
List TagsList all tags. GET /tags
Action
Update RecordUpdate an existing record. PUT /records/{id}
Action
Update TagUpdate a tag. PUT /tags/{id}
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.